2ndLineSupportEngineer (VIP Support) Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a … team with a genuine passion for technology and providing high level customer support. The Role As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively … all hardware and software. The Responsibilities Diagnose and find solutions for all hardware and software issues. Identify and anticipate technology opportunities and impacts. Support workplace issues and requests, including building, audio and visual management. Set up and configure consumer technology (IOT). Provide an on-call service. Escalate more »
2ndLineSupportEngineer Watford Up to £35,000 DOE Our client is a leading MSP based in Watford, dedicated to providing innovative IT Services and Solutions to their long standing client base. We are seeking a skilled 2ndLine … SupportEngineer to join their dynamic team and contribute to our continued success and growth in the industry. As a 2ndLineSupportEngineer, you will play a key role in ensuring the smooth operation of our IT systems … the setup and configuration of new IT equipment and software. Liaise with external vendors and service providers when necessary. Requirements: Proven experience as a 2ndLineSupportEngineer or similar role. Experience working for an MSP is advantageous. Solid understanding of IT systems more »
Sutton Coldfield, West Midlands, West Midlands (County), United Kingdom
Michael Page
We are seeking a dedicated and driven 2ndLineSupport professional to join our Technology team in the industrial/manufacturing industry. The successful candidate will have a solid grounding in IT support and a commitment to excellent customer service. Client Details Our … its commitment to using cutting-edge technology. Description 2ndLineSupportEngineer - Sutton Coldfield Provide second level technical support to users, resolving issues and escalating where necessary. Monitor and maintain computer systems and networks. Perform troubleshooting to diagnose and resolve problems. … Test and evaluate new technology. Ensure IT systems and software are kept up to date. Provide 1st and 2ndlinesupport to the business through management of incidents and service requests raised through IT Service Desk. Ensure Service Desk tickets are resolved within target SLA more »
Birmingham, Coleshill, Warwickshire, United Kingdom
VIQU Limited
2ndLine IT SupportEngineer (MSP) – Birmingham £25,000 to £32,000 We’re partnered with a growing IT Managed Service provider based in Birmingham that is looking to grow their Support team due to growth and further investment. The successful … 2ndLine IT SupportEngineer will join a vibrant and talent team of engineers who operate within a collaborate environment. As the 2ndLine IT SupportEngineer, you will be resolving issues with a wide range … need to be familiar with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, routers, switches etc. Requirements of the 2ndLine IT SupportEngineer: Proven experience in a Managed service provider (MSP) or Telecommunications. Experience in a 1st more »
Job Title: 2ndLine IT SupportEngineer Client Overview: I am recruiting a 2ndLine IT SupportEngineer for a key client of mine, they want someone to be able to contribute significantly to delivering exceptional … about technology, possess strong problem-solving skills, and thrive in a fast-paced environment, this opportunity is perfect for you. Role Description: As a 2ndLine IT SupportEngineer, you will play a vital role in ensuring our client's external customers receive … and resolve technical issues related to hardware and software. Perform system upgrades, installations, and configurations according to client requirements. Work closely with 1st linesupport to escalate and resolve complex technical issues. Offer training and guidance to clients on utilising IT systems efficiently. Maintain detailed documentation more »
We are looking for an enthusiastic IT SupportEngineer to join our friendly IT team providing on site and remote IT Support to our business in the UK and Ireland. The role is based at our Bristol office. You'll be supporting colleagues when … and update all IT requests and incidents accurately and thoroughly through the company's IT Service Management system. Working with the team to support and carry out project work and new office installations/office moves. more »
2ndLineSupportEngineer – Hybrid – Kent - £36,000 + Excellent benefits + Career progression Overview: An exciting opportunity has arisen with a leading MSP in Kent for a 2ndLineSupport Engineer. You will be responsible for ensuring … the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Role & Responsibilities: Handle escalated calls from first line Service Desk Administer and maintain customer infrastructure, including Active Directory, Azure AD … depending on skills and experience. 25 days annual leave + bank holidays. Paid overtime or time off in lieu Out of hours support rota, paid as a retainer. Contributory pension scheme (after 3 months service and successful completion of probationary period) Working hours on a shift basis as more »
Job title: 2ndLineSupportEngineer Location: Peterborough (onsite) Salary: £30-35,000 per annum + package Concept are working with a growing IT Managed Service Provider who are looking to add a talented 2ndlineEngineer to … will be provided throughout, but we would be looking for an individual with a strong basis of knowledge around infrastructure support. Required Experience Previous 2ndline level experience in either an internal facing or MSP environment. Excellent communication and customer service skills. Experience troubleshooting both software and … If you'd be interested in finding out more details about this position, please apply with an up-to-date copy of your CV. 2ndlineSupportEngineer/Infrastructure Support/Support Analyst/Managed Service Provider/ more »
Role: 2ndLineSupportEngineer Location: Nottingham Salary: £28,000 - £35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Nottingham area? My client are looking for a technical … Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2ndline, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a more »
Employment Type: Permanent
Salary: £35000/annum Pension, Hybrid, Bank Hols, Free Parking
text-decoration: none;} .csCCA9035D{color:#0000FF;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;text-decoration: underline;} 2ndLineSupport Technician Up to £35,000 Kent Are you a 2ndlineengineer with … at least 3 years of recent IT support experience? Our client is a well-established MSP, and they are looking for a 2ndLineSupport Technician to join their fast-growing team. The candidate will be required to work on the Helpdesk as … specific projects and tasks defined with you by the Management Team General Skills & Experience: Administering and supporting the customer's infrastructure Delivering secondlinesupport Demonstrating the ability to troubleshoot and resolve complex issues Planning and recommending enhancements to ensure that IT capacity meets current and more »
2ndLineSupportEngineer - Cheshire - £28K My Client, an MSP based in Cheshire are looking for a 2ndLineSupportEngineer to join their technical team. Main duties To offer consumers first-line help … desk support. Helping and collaborating with the team. To conduct site inspections and offer installation and support locally. To be able to precisely identify hardware and software issues and to be able to use remote networking and client site visits to fix the majority of client issues. To more »
Halesowen, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
In Technology Group
Role: IT 2ndLineEngineer Location: Birmingham Salary: Up to £30,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses … well as project delivery and on-sire support. With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2ndLineSupportEngineer to the team to grow with them, and be a part of the future success … . thomas @ intechnologygroup . com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2ndLine - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is more »
Employment Type: Permanent
Salary: £30000 - £35000/annum Great benefits & Pension
Great Yarmouth, Norfolk, United Kingdom Hybrid / WFH Options
Cooper Lomaz Recruitment Ltd
Job Title: 2ndlinesupportengineer Location: Great Yarmouth Salary: Up to £32,000 per annum We are excited to be working with an MSP to source a 2ndlinesupportengineer to join their expanding … to their clients, delivering cyber security, IT Support, VOIP and cloud support. Role Overview: This role will be operating at a 2ndlinesupport level, responding to allocated tickets. You will be working directly with the customer, so outstanding customer support … The company prides itself on the outstanding delivery of its services, and it is essential you maintain this with their clients. Role Responsibilities: Deliver 2ndlinesupport in this client-facing role Assist and cover the 1st line team when required Upskill junior more »
with a passion for delivering exceptional support services? Our fantastic client in Lancing, West Sussex, is seeking a rock star 1st/2ndLineSupportEngineer to join their dynamic team on a permanent basis. Get ready to elevate your career … In this fast-paced and engaging role, you'll be at the forefront of a bustling Managed Service Provider (MSP), providing top-notch support to a diverse range of clients. You'll have the opportunity to showcase your expertise across a wide array of cutting-edge technologies, including … to Friday work schedule, 8:30 AM to 5:30 PM – work-life balance is key. If you're a tech-savvy 1st/2ndLineSupportEngineer with a minimum of 1 year's experience in the thrilling MSP world, and extensive more »
Sidcup, Greater London, United Kingdom Hybrid / WFH Options
Intec Select Ltd
2ndLineSupportEngineer - South East London/Kent - £28,000 - £36,000 + Excellent Benefits Overview: *This position requires you to have a full UK driving licences and access to a vehicle* An excellent opportunity has arisen with an award winning managed … service provider for a Desktop SupportEngineer to administer and support the customer's infrastructure, delivering 2ndline support. You will ensure the progression and swift resolution of calls logged with the Service Desk whilst managing client expectations in line with Service Level Agreements. Role & Responsibilities: Handle escalated calls from 1st line Service Desk team Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to more »
We are looking for an experienced IT SupportEngineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to … their IT issues. Be able to identify areas for improvement. Supporting performance and other IT related issues when they are called into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, SKILLS and Experience required To … To be proactive and pragmatic and extremely detail orientated. preferred SKILLS BUT NOT ESSENTIAL Understanding of ITIL processes and the provision of IT support services Microsoft Virtual Desktop Understanding of SQL Databases YOU SHOULD APPLY IF: You care deeply about applying technology and processes to deliver smarter solutions. more »
Birmingham, Coleshill, Warwickshire, United Kingdom
VIQU Limited
SecondLineSupportEngineer (MSP) – Birmingham £25,000 to £32,000 We’re partnered with a growing IT Managed Service provider based in Birmingham that is looking to grow their Support team due to growth and further investment. The successful SecondLine … SupportEngineer will join a vibrant and talent team of engineers who operate within a collaborate environment. As the SecondLineSupportEngineer, you will be resolving issues with a wide range of customers – this will involve being in the … to be familiar with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, routers, switches etc. Requirements of the SecondLineSupportEngineer (MSP): Essential experience in a Managed service provider (MSP) or Telecommunications. Experience in a 1st or 2ndmore »
2ndLineSupportEngineer Up to £35k Farnham The Client: middle is partnered with an IT business in Farnham to find their new 2ndLineEngineer! After the client has won a few next clients, this is a … support their continuous improvement plans and client offerings. The Role: You will be joining a close-knit team of Engineers to offer 2nd/3rd line duties, implementing and leading projects. This role will suit someone ambitious who would like to move into a Manager more »
Birmingham, Coleshill, Warwickshire, United Kingdom
VIQU Limited
2ndLineSupportEngineer – Coleshill (West Midlands) £25,000 - £32,000 We’re partnered with a growing IT Managed Service provider based in Coleshill (West Midlands) that is looking to grow their 2ndline team due to growth and further … investment. The successful 2ndlineengineer will join a vibrant and talent team of 12 engineers who operate within a collaborate environment. As the 2ndlinesupportengineer you will be troubleshooting issues with a wide range of … to be confident with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, routers, switches etc. Experience required for the 2ndLineEngineer: Proven experience in a Technical Support Analyst role or similar Strong communication skills. Experience with project more »
1st/2ndLine Support Technician £25,000 - £30,000 + Bens The Fortune Group are recruiting for a 1st/2ndLine supportEngineer to join an MSP based in Kent. Suitable candidates will be skilled and a motivated individual with a passion for … technology and a wish to provide exceptional customer support. The role is predominantly based in the Office near to Maidstone. Responsibilities: Provide 1st/2nd linetechnical support to clients via phone, email & ticketing system Diagnose and troubleshoot software and hardware issues reported by customers. Assist customers with … service, focusing on client satisfaction and issue resolution. Install networking/Desktop equipment at client sites. Requirements: Previous experience in a similar 1st/2ndlinesupport role. Strong technical skills and ability to troubleshoot software and hardware issues. Knowledge of operating systems such as more »
Basingstoke, Hampshire, South East, United Kingdom Hybrid / WFH Options
Corriculo Ltd
SupportEngineer, 2ndline, COR5692 If you are a keen, enthusiastic and personable SupportEngineer looking for a varied role within a dynamic SME environment, then this is a great opportunity to join a growing, award winning company, with … Engineer will provide a true support service to approximately 750 users across multiple sites in the UK, covering 2ndline desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft … UK businesses, varying in size and industry. Benefits: Holiday Pension Training and development What do I need? Solid experience of providing 1st & 2ndline IT support Experience with a variety of Microsoft operating systems, ideally including Windows 10 Experience with Active Directory – new user creation more »
Bolton, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Be Technology
My client is a well-established MSP, and they are looking for a strong 2ndLine IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology … be required as and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: ** Provide 2ndline technical support via phone, email, and face-to-face for internal and external customers. ** Record all support … Backup Solutions ** 3 Years of IT Support (MSP experience is a bonus) ** Must have a clean driving license + car Job title: 2ndLine IT Engineer Location: Bolton Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required If you are more »
Welwyn Garden City, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Senitor Associates Limited
2ndLineEngineer £28-32K Are you ready to join an award-winning IT Company as a 2ndLineSupportEngineer! Hybrid Working! Providing 2ndLine IT support to our valued end … Service Level Agreements and contribute to the success of our Service Desk Team. Experience, Qualifications, Personal Attributes * 2 years of Service Desk IT Support experience. * MSP Background * Citrix, M365, Azure, Intune, Autopilot… * Strong interest and experience in IT services, solutions, and technology. * Proficiency in PC's, servers, email … in this role, please apply IMMEDIATELY as we are arranging interviews at short notice. If you require more information, please contact Robbie Allen at 2ndLineEngineer £28-32K For more information about Senitor and the opportunities we have to offer follow us on more »