2nd Line Support Engineer Jobs in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £31,500 per year according to job vacancies posted during the 6 months to 14 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 525 555 806
Rank change year-on-year +30 +251 -125
Permanent jobs requiring a 2nd Line Support Engineer 331 397 349
As % of all permanent jobs advertised in England 0.39% 0.44% 0.26%
As % of the Job Titles category 0.41% 0.49% 0.27%
Number of salaries quoted 319 366 334
10th Percentile £25,500 £26,250 £25,825
25th Percentile £27,000 £28,000 £26,250
Median annual salary (50th Percentile) £31,500 £32,500 £31,500
Median % change year-on-year -3.08% +3.17% +10.53%
75th Percentile £35,000 £37,000 £34,375
90th Percentile £38,750 £40,000 £38,750
UK median annual salary £31,000 £32,500 £31,133
% change year-on-year -4.62% +4.39% +9.24%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,017 81,732 129,546
% of permanent jobs with a recognized job title 94.50% 91.52% 96.08%
Number of salaries quoted 60,430 51,948 75,224
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,500 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in England.

Salary trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 14 May 2024.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +69 76 £30,000 +8.70% 12
South East -56 70 £30,000 -3.23% 22
London +58 59 £34,000 -2.86% 11
East of England +24 50 £32,500 - 10
South West -21 47 £33,500 -8.84% 12
North West +17 36 £29,000 +0.87% 6
Midlands +15 32 £30,000 - 12
North East - 22 £32,250 -
West Midlands +15 21 £30,000 -3.23% 10
Yorkshire +88 18 £32,500 +17.75% 6
East Midlands -16 11 £32,500 +8.33% 2
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 14 May 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 250 (75.53%) Windows
2 234 (70.69%) Active Directory
3 226 (68.28%) Microsoft 365
4 221 (66.77%) Microsoft
5 154 (46.53%) Social Skills
6 146 (44.11%) Azure
7 115 (34.74%) Problem-Solving
8 114 (34.44%) Windows Server
9 110 (33.23%) Windows 10
10 97 (29.31%) VMware
11 91 (27.49%) SharePoint
12 86 (25.98%) Microsoft Exchange
13 85 (25.68%) Customer Service
14 83 (25.08%) Firewall
15 77 (23.26%) Microsoft Office
16 74 (22.36%) Microsoft Intune
17 68 (20.54%) VMware Infrastructure
18 61 (18.43%) Hyper-V
19 56 (16.92%) ITIL
19 56 (16.92%) Microsoft Certification
20 54 (16.31%) Entra ID
21 48 (14.50%) Wi-Fi
22 44 (13.29%) Analytical Skills
23 41 (12.39%) Degree
24 40 (12.08%) WAN
25 39 (11.78%) LAN
25 39 (11.78%) Citrix
26 36 (10.88%) DNS
26 36 (10.88%) Organisational Skills
27 34 (10.27%) Mac OS

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 91 (27.49%) SharePoint
2 86 (25.98%) Microsoft Exchange
3 11 (3.32%) SharePoint 2010
3 11 (3.32%) SharePoint 2013
4 2 (0.60%) Confluence
4 2 (0.60%) Exchange Server 2007
4 2 (0.60%) Exchange Server 2010
4 2 (0.60%) Exchange Server 2013
4 2 (0.60%) Skype for Business
5 1 (0.30%) IBM Notes
Applications
1 77 (23.26%) Microsoft Office
2 9 (2.72%) Microsoft Excel
3 2 (0.60%) Spreadsheet
Business Applications
1 1 (0.30%) Remedy ITSM
Cloud Services
1 226 (68.28%) Microsoft 365
2 146 (44.11%) Azure
3 54 (16.31%) Entra ID
4 30 (9.06%) OneDrive
5 25 (7.55%) AWS
6 24 (7.25%) GCP
7 8 (2.42%) Dynamics 365
8 3 (0.91%) Azure Sentinel
8 3 (0.91%) Google Workspace
9 2 (0.60%) Mimecast
9 2 (0.60%) SaaS
10 1 (0.30%) IaaS
10 1 (0.30%) WhatsApp
Communications & Networking
1 83 (25.08%) Firewall
2 48 (14.50%) Wi-Fi
3 40 (12.08%) WAN
4 39 (11.78%) LAN
5 36 (10.88%) DNS
6 27 (8.16%) DHCP
7 25 (7.55%) VPN
8 23 (6.95%) VLAN
9 21 (6.34%) Network Security
10 19 (5.74%) SAN
11 17 (5.14%) TCP/IP
12 16 (4.83%) VoIP
13 10 (3.02%) Remote Desktop
14 9 (2.72%) Internet
15 7 (2.11%) NAS
16 6 (1.81%) Intranet
17 5 (1.51%) PBX
18 3 (0.91%) Ethernet
18 3 (0.91%) SMTP
18 3 (0.91%) Wireless
Database & Business Intelligence
1 28 (8.46%) SQL Server
2 14 (4.23%) Amazon RDS
3 8 (2.42%) MariaDB
3 8 (2.42%) MySQL
4 1 (0.30%) Relational Database
Development Applications
1 5 (1.51%) JIRA
General
1 154 (46.53%) Social Skills
2 44 (13.29%) Analytical Skills
3 36 (10.88%) Organisational Skills
4 23 (6.95%) Finance
5 15 (4.53%) Law
6 11 (3.32%) Legal
7 9 (2.72%) Documentation Skills
7 9 (2.72%) Manufacturing
8 8 (2.42%) Telecoms
9 7 (2.11%) Retail
10 3 (0.91%) Inclusion and Diversity
11 2 (0.60%) Banking
11 2 (0.60%) Games
12 1 (0.30%) Advertising
12 1 (0.30%) Automotive
12 1 (0.30%) Pharmaceutical
12 1 (0.30%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.21%) Cocoa
2 2 (0.60%) .NET
3 1 (0.30%) EDI
3 1 (0.30%) Web Services
Miscellaneous
1 26 (7.85%) Driving Licence
2 21 (6.34%) Onboarding
3 20 (6.04%) EPoS
4 11 (3.32%) Enterprise Storage
5 10 (3.02%) iPad
6 8 (2.42%) Clustering
6 8 (2.42%) Self-Motivation
7 6 (1.81%) Smartphone
7 6 (1.81%) Video Conferencing
8 5 (1.51%) Replication
9 3 (0.91%) Apple TV
10 2 (0.60%) Management Information System
11 1 (0.30%) BYOD
11 1 (0.30%) Client/Server
11 1 (0.30%) Foreign Exchange (FX)
11 1 (0.30%) Hedge funds
11 1 (0.30%) iPhone
11 1 (0.30%) Linux Command Line
11 1 (0.30%) PKI
11 1 (0.30%) Tandem
Operating Systems
1 250 (75.53%) Windows
2 114 (34.44%) Windows Server
3 110 (33.23%) Windows 10
4 34 (10.27%) Mac OS
5 26 (7.85%) Linux
6 25 (7.55%) Windows Server 2012
7 18 (5.44%) Apple iOS
8 12 (3.63%) Android
8 12 (3.63%) Windows Server 2019
9 7 (2.11%) Windows Server 2016
10 5 (1.51%) CentOS
10 5 (1.51%) Windows Server 2008
11 3 (0.91%) Mac OS X
11 3 (0.91%) Windows 7
12 1 (0.30%) Windows 8
12 1 (0.30%) Windows Mobile
Processes & Methodologies
1 115 (34.74%) Problem-Solving
2 85 (25.68%) Customer Service
3 56 (16.92%) ITIL
4 25 (7.55%) Computer Science
5 22 (6.65%) Mobile Device Management
6 19 (5.74%) Service Delivery
7 17 (5.14%) Incident Management
8 14 (4.23%) Server Virtualisation
9 12 (3.63%) Infrastructure Engineering
9 12 (3.63%) Mentoring
9 12 (3.63%) Server Management
10 11 (3.32%) Antivirus Management
10 11 (3.32%) Desktop Virtualisation
10 11 (3.32%) Kalman Filter
10 11 (3.32%) Time Management
11 9 (2.72%) Line Management
12 8 (2.42%) Change Management
12 8 (2.42%) Project Delivery
12 8 (2.42%) Project Planning
12 8 (2.42%) Service Management
Programming Languages
1 25 (7.55%) PowerShell
2 9 (2.72%) SQL
3 3 (0.91%) Python
4 2 (0.60%) Bash
5 1 (0.30%) C++
5 1 (0.30%) Perl
Qualifications
1 56 (16.92%) Microsoft Certification
2 41 (12.39%) Degree
3 30 (9.06%) Security Cleared
4 25 (7.55%) DBS Check
5 23 (6.95%) Computer Science Degree
5 23 (6.95%) SC Cleared
6 22 (6.65%) A+ Certification
7 21 (6.34%) MCP
8 14 (4.23%) Azure Certification
9 12 (3.63%) MCSE
10 11 (3.32%) MCITP
11 9 (2.72%) Network+ Certification
12 8 (2.42%) CompTIA Security+
13 6 (1.81%) CCNA
13 6 (1.81%) Cisco Certification
13 6 (1.81%) HND
14 3 (0.91%) ITIL Certification
15 2 (0.60%) ITIL Foundation Certificate
16 1 (0.30%) AWS Certification
16 1 (0.30%) Master's Degree
Quality Assurance & Compliance
1 22 (6.65%) SLA
2 1 (0.30%) Cyber Essentials
2 1 (0.30%) GDPR
2 1 (0.30%) ISO/IEC 27001
2 1 (0.30%) PCI DSS
System Software
1 234 (70.69%) Active Directory
2 68 (20.54%) VMware Infrastructure
3 61 (18.43%) Hyper-V
4 14 (4.23%) Virtual Desktop
5 12 (3.63%) VMware ESXi
6 11 (3.32%) XenApp
6 11 (3.32%) XenDesktop
7 8 (2.42%) vSphere
8 6 (1.81%) VMware Workstation
9 3 (0.91%) Terminal Services
10 1 (0.30%) Firmware
10 1 (0.30%) Virtual Servers
10 1 (0.30%) VMware NSX
Systems Management
1 74 (22.36%) Microsoft Intune
2 32 (9.67%) SCCM
3 8 (2.42%) Failover Clustering
3 8 (2.42%) Jamf Pro
4 7 (2.11%) Autotask
5 6 (1.81%) SmoothWall
5 6 (1.81%) vCenter Server
6 3 (0.91%) NetBackup
7 2 (0.60%) Single Sign-On
8 1 (0.30%) Ansible
8 1 (0.30%) Backup Exec
8 1 (0.30%) Dell DRAC
8 1 (0.30%) FortiGate
8 1 (0.30%) Opsgenie
8 1 (0.30%) Puppet
8 1 (0.30%) SCOM
8 1 (0.30%) SCVMM
Vendors
1 221 (66.77%) Microsoft
2 97 (29.31%) VMware
3 39 (11.78%) Citrix
4 30 (9.06%) Cisco
5 26 (7.85%) Apple
6 24 (7.25%) HP
7 22 (6.65%) Google
8 19 (5.74%) Dell
8 19 (5.74%) Sophos
8 19 (5.74%) Veeam
9 11 (3.32%) Symantec
10 10 (3.02%) Datto
11 6 (1.81%) ESET
11 6 (1.81%) Remedy
12 5 (1.51%) Draytek
13 4 (1.21%) Salesforce
13 4 (1.21%) ServiceNow
13 4 (1.21%) Veritas
14 3 (0.91%) Sage
14 3 (0.91%) Sun