1 to 2 of 2 Permanent 2nd Line Support Engineer Jobs in Yorkshire

2nd Line IT Support Engineer - Sheffield 2nd Line IT Support Engineer with onsite experience as well as Office 365, Windows 10, Exchange and VOIP knowledge join our client which is an MSP company across Yorkshire. In … this role, you will be responsible for ensuring that our clients' IT systems are running smoothly and efficiently. You will provide technical support and troubleshooting to both site-based and remote users, as well as providing onsite and support and dealing with any … tickets which come from the 1st Line team. To be successful in this role, you will need to have excellent knowledge of: 2nd Line IT support, ideally some field support experience Office 365 Windows OS 8,10, 11 Exchange VOIP Sharepoint more »

support to diverse clients. They are committed to fostering a supportive and growth-oriented work environment, offering excellent opportunities for career progression. 2nd Line IT Helpdesk Support Engineer Leeds/Onsite £25,000 - £30,000 Key Responsibilities: Provide 2nd line technical support to clients via phone, email, and remote access tools. Resolve escalated technical issues efficiently and within agreed SLAs. Perform troubleshooting and problem-solving for IT infrastructure, including hardware, software, and networking issues. Collaborate with 1st line support engineers to ensure … seamless issue resolution and customer satisfaction. Document all support activities, solutions, and client interactions accurately in the ticketing system. Contribute to the development and improvement of IT processes and procedures. Tech Stack: Active Directory Windows Server Microsoft Azure Office 365 VMware, Hyper-V Veeam Networking knowledge - LAN/ more »