3rdLineSupportEngineer, Systems Engineer, London, COR7398 A Microsoft focussed Systems Engineer, is urgently required to join a global organisation in their central London-based office. Joining a small highly skilled team of Service Desk Engineers, the 3rdLineSupportEngineer … and AWS) cloud environment! This is a technically challenging role and would suit a Systems Engineer who enjoys working within a fast paced and diverse environment. The 3rdLinesupportEngineer will cover both BAU support and take a leading role on project work, working with the latest Microsoft … offers an incredible opportunity to gain skills from an unrivalled technical environment. Benefits Generous bonus scheme, up to 20% Excellent opportunities for career advancement What’s required of the 3rdLineSupportEngineer? Demonstrable 3rdline Windows server support experience Virtualisation through VMWare/Hyper-V Previous experience More ❯
South East London, London, England, United Kingdom
MillsHill Recruitment Limited
3rdLineSupportEngineer - Managed Services Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, Switches. My client is a fast expanding IT Services company that due to continued success are in the market for a proven 3rdLineSupport Engineer. As 3rdLineSupportEngineer you will have a solid background in a fast paced MSP environment. You will have a broad range of technical skills across technology such as Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, Switches. … The 3rdLineSupportEngineer will be working proactively as part of the escalation (3rdLine) team on behalf of customers, ensuring an exceptional customer experience. You will have a customer first mindset with exceptional communication skills (verbal and written). A reliable individual who enjoys working autonomously with a More ❯
Birmingham, West Midlands, England, United Kingdom
Oscar Technology
3rdLineSupportEngineer | Birmingham | £35k-45k Oscar Technology has partnered with a leading MSP in Birmingham to recruit for a skilled 3rdLineSupportEngineer to join their team. Job Description As a 3rdLineSupportEngineer, you … resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 3rdlinesupport for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti … a comprehensive perk's platform, featuring discounts on fitness memberships, dining, shopping, and more. Health reimbursement plan. Electric vehicle leasing program. Complimentary parking. Numerous training and professional development opportunities. 3rdLineSupportEngineer | Birimingham | £35k-£45k Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand More ❯
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Oscar Associates (UK) Limited
3rdLineSupportEngineer | Staffordshire | £35,000-£45,000 Oscar Technology has partnered with a leading MSP in Staffordshire to recruit for a skilled 3rdLineSupportEngineer to join their team. Job Description As a 3rdLineSupportEngineer … resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 3rdlinesupport for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti … to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 3rdLineSupportEngineer | Staffordshire | £35,000-£45,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. More ❯
An MSP based in Stoke-on-Trent is looking for an experienced 3rdLineSupportEngineer to manage complex support tickets escalated from 1st and 2nd line engineers, perform advanced troubleshooting, and resolve a wide range of technical issues across client environments. This role is ideal for a proactive … problem-solver with deep technical expertise in IT infrastructure, who thrives in a fast-paced MSP environment and is dedicated to delivering exceptional customer service. As the 3rdLineSupportEngineer your key responsibilities will be: Handle complex incident and problem tickets escalated from 1st and 2nd line engineers. Provide advanced … and complies with industry best practices. Support the team in meeting service desk KPIs by helping maintain manageable ticket volumes and ensuring timely resolution of issues. The 3rdLineSupportEngineer will be able to demonstrate the following skills and attributes: Proven experience in a senior or 3rdlineMore ❯
2nd/3rdLine IT SupportEngineer, Oxford, COR7382 Are you an experienced IT SupportEngineer looking to take ownership of projects and technical delivery within a growing MSP? This could be the perfect next step for you! The Role As a 2nd/3rdLine … is primarily remote with some work from their Oxford offices, and client site visits as required. What’s Required? The ideal candidate will have: Solid experience in 2nd or 3rdLine IT Support, ideally within an MSP environment Strong knowledge of Microsoft 365, Azure, and Windows Server technologies alongside networking fundamentals (DNS, DHCP, VPN, firewalls … are essential. Whats next? Ready to take your IT career to the next level? Apply today to join this ambitious and forward-thinking MSP as their next 2nd/3rdLine IT SupportEngineer! 2nd/3rdLine IT SupportEngineer, Oxford, COR7382 Corriculo acts as More ❯
Stevenage, Hertfordshire, England, United Kingdom Hybrid / WFH Options
Circle Recruitment
3rdLine IT SupportEngineer Education Organisation - Stevenage (1 day office-based, 4 days remote/onsite) Salary: £35K-£38K (DOE) Benefits: Up to 10% pension | 28 days annual leave + bank holidays A leading education organisation based in Stevenage is seeking a skilled and proactive 3rdLine IT Support … join their Technology in Schools team. This hybrid role offers a mix of office-based, remote, and onsite work supporting educational settings across the region. Position Overview: As a 3rdLine IT SupportEngineer, you'll be a senior technical escalation point, lead infrastructure projects, and contribute to pre-sales solution design. You … circlerecruitment (dot) com to join a forward-thinking MSP with a strong reputation and a friendly team culture. Key skills: MSP, 1st line, 2nd Line, 3rdLine, IT Support, Managed services, Microsoft, Azure, Office 365, IT Infrastructure, MSP, Education, Stevenage, Hertfordshire, St Albans, Welwyn Garden City, Hertford, Luton Circle Recruitment is More ❯
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Circle Group
3rdLine IT SupportEngineer Education Organisation - Stevenage (1 day office-based, 4 days remote/onsite) Salary: £35K-£38K (DOE) Benefits: Up to 10% pension | 28 days annual leave + bank holidays A leading education organisation based in Stevenage is seeking a skilled and proactive 3rdLine IT Support … join their Technology in Schools team. This hybrid role offers a mix of office-based, remote, and onsite work supporting educational settings across the region. Position Overview: As a 3rdLine IT SupportEngineer, you'll be a senior technical escalation point, lead infrastructure projects, and contribute to pre-sales solution design. You … circlerecruitment (dot) com to join a forward-thinking MSP with a strong reputation and a friendly team culture. Key skills: MSP, 1st line, 2nd Line, 3rdLine, IT Support, Managed services, Microsoft, Azure, Office 365, IT Infrastructure, MSP, Education, Stevenage, Hertfordshire, St Albans, Welwyn Garden City, Hertford, Luton Circle Recruitment is More ❯
3rdLineSupportEngineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3rdLineSupport Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development … and training opportunities with exposure to emerging technologies. The Role As a 3rdLineSupportEngineer you will be working closely with the Build Project Coordinator, you will liaise with internal technical teams, customer stakeholders, 3rd party vendors, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the … of mobile automation tools, and a commitment to support the end user mobile estate. The Requirements * Security (SC Clearance) or able to achieve. * Proven experience in a 3rdlinesupport or senior mobile endpoint engineering role. * Modern Device Management using Workspace ONE to manage a large mobile customer estate * Workspace ONE Unified Endpoint More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
IO Associates
3rdLineSupportEngineer Location: Bristol - Hybrid/Onsite Salary: Up to £45,000 We're looking for an experienced 3rdLineSupportEngineer to join a growing IT team and play a pivotal role in supporting, maintaining, and securing business-critical systems. Acting as an … escalation point for 1st and 2nd linesupport, this role will give you the opportunity to work with a wide range of modern technologies while delivering projects that make a real impact. What you'll be doing Acting as the go-to point for escalated incidents and complex service requests Managing and maintaining core infrastructure including … Microsoft Exchange and Office 365 Delivering IT projects from planning through to successful completion Maintaining clear documentation and contributing to internal knowledge sharing What we're looking for Proven 3rdline/senior technical support experience Strong skills across Windows Server, Active Directory/Entra ID, Exchange/Office 365 Hands-on knowledge of Azure More ❯
Princes Risborough, Buckinghamshire, South East, United Kingdom
XACT PLACEMENTS LIMITED
3rdLineSupportEngineer Princes Risborough (Hybrid) £35,000 £40,000 Were looking for a skilled and proactive 3rdLineSupportEngineer to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make … a real impact in the education sector. What youll do: Provide 2nd & 3rdlinesupport, acting as the main technical escalation point Resolve complex IT issues, ensuring minimal disruption to school operations Mentor 1st and 2nd line colleagues Lead IT projects from planning to implementation Support internal networks and deliver staff More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Recruitvirt Ltd
3rdLineSupportEngineer Location: London (Hybrid- 1 day in the office a week) Job Type- Permanent Our client is expanding their team and looking for a motivated 3rdLine Service Desk Engineer. The ideal candidate will have experience working with IT service providers and help desks. You will work … project work on the above technologies Ability to lead on projects across Modern Work and Azure, with some hand holding but with a desire to be self sufficient. Provide 3rdlinesupport and handle escalation tickets for Modern Work and Azure technologies. Collaborate with customers and internal teams to ensure smooth project delivery and system … site visits when required. About You: Proven ability to deliver project work in line with best practices and deadlines. Confident troubleshooting and resolving complex issues at a 3rd-line level. Excellent communication skills, with a proactive and collaborative approach. Self-motivated, eager to learn, and capable of working both independently and as part of a More ❯
2nd/3rdLineSupportEngineer – £28,000/£35,000 per annum – Warrington Principal IT are working with a fast-growing managed service provider with offices in Dorset, Wiltshire and Merseyside that are looking for a 2nd/3rdline IT supportengineer to join … successful candidate will become an integral part of the forward-thinking IT team. About the Role This is a hands-on technical role focused on delivering high-quality support, resolving complex issues, and ensuring the smooth operation of client systems. You’ll be a key part of our service delivery team, helping clients get the most of their … IT systems while contributing to our reputation. Key Responsibilities/Skills: Technical Support & Issue Resolution Provide 2 and 3 linesupport across client environments, resolving escalated and complex issues. Take ownership of user problems, ensuring timely resolution and clear communication throughout. Log and manage service tickets, ensuring accurate documentation and updates. Liaise with clients More ❯
2nd/3rdLineSupportEngineer – £28,000/£35,000 per annum – Warrington Principal IT are working with a fast-growing managed service provider with offices in Dorset, Wiltshire and Merseyside that are looking for a 2nd/3rdline IT supportengineer to join … successful candidate will become an integral part of the forward-thinking IT team. About the Role This is a hands-on technical role focused on delivering high-quality support, resolving complex issues, and ensuring the smooth operation of client systems. You’ll be a key part of our service delivery team, helping clients get the most of their … IT systems while contributing to our reputation. Key Responsibilities/Skills: Technical Support & Issue Resolution Provide 2 and 3 linesupport across client environments, resolving escalated and complex issues. Take ownership of user problems, ensuring timely resolution and clear communication throughout. Log and manage service tickets, ensuring accurate documentation and updates. Liaise with clients More ❯
2nd/3rdLineSupportEngineer – £28,000/£35,000 per annum – Warrington Principal IT are working with a fast-growing managed service provider with offices in Dorset, Wiltshire and Merseyside that are looking for a 2nd/3rdline IT supportengineer to join … successful candidate will become an integral part of the forward-thinking IT team. About the Role This is a hands-on technical role focused on delivering high-quality support, resolving complex issues, and ensuring the smooth operation of client systems. You’ll be a key part of our service delivery team, helping clients get the most of their … IT systems while contributing to our reputation. Key Responsibilities/Skills: Technical Support & Issue Resolution Provide 2 and 3 linesupport across client environments, resolving escalated and complex issues. Take ownership of user problems, ensuring timely resolution and clear communication throughout. Log and manage service tickets, ensuring accurate documentation and updates. Liaise with clients More ❯
2nd/3rdLineSupportEngineer – £28,000/£35,000 per annum – Warrington Principal IT are working with a fast-growing managed service provider with offices in Dorset, Wiltshire and Merseyside that are looking for a 2nd/3rdline IT supportengineer to join … successful candidate will become an integral part of the forward-thinking IT team. About the Role This is a hands-on technical role focused on delivering high-quality support, resolving complex issues, and ensuring the smooth operation of client systems. You’ll be a key part of our service delivery team, helping clients get the most of their … IT systems while contributing to our reputation. Key Responsibilities/Skills: Technical Support & Issue Resolution Provide 2 and 3 linesupport across client environments, resolving escalated and complex issues. Take ownership of user problems, ensuring timely resolution and clear communication throughout. Log and manage service tickets, ensuring accurate documentation and updates. Liaise with clients More ❯
Bridgend, Wales, United Kingdom Hybrid / WFH Options
Accelero
3rdLine IT SupportEngineer | Up to £45,000 | Hybrid (Bridgend/Remote) 🚀 Are you a seasoned 3rdLine IT Engineer ready to take on complex challenges in a dynamic hybrid environment? We're partnering with a rapidly growing MSP looking to strengthen their technical team with a … confident, capable 3rdLine Engineer. If you're passionate about solving deep technical issues and enjoy working with the latest tech stack, this could be your next big move. 💼 What You’ll Be Doing: Take ownership of escalated technical support tickets from 2nd line. Troubleshoot and resolve infrastructure issues across server, network, and cloud environments. … VMware (clustered environments) Sophos (XG firewalls, Central suite), Datto, Veeam, Acronis HPE/Aruba Networking, VLANs, routing, MPLS Hosted VoIP (e.g. Gamma Horizon) ✅ What We’re Looking For: Solid 3rdLinesupport experience in an MSP or fast-paced environment. Deep knowledge of Microsoft and Office 365 ecosystems. Strong networking experience including VLANs and routing. More ❯
Princes Risborough, Buckinghamshire, United Kingdom
XACT PLACEMENTS LIMITED
3rdLineSupportEngineer Princes Risborough (Hybrid) £35,000 £40,000 Were looking for a skilled and proactive 3rdLineSupportEngineer to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Maxwell Bond
Senior 3rdLineSupportEngineer (Infrastructure & Networking) Central London | Up to £52k | Hybrid Are you an experienced ThirdLineSupportEngineer looking to take on more complex infrastructure and networking challenges? We’re working with a leading Managed Service Provider (MSP) based in Central London, supporting hundreds … chance to take ownership of high-impact projects, shape infrastructure strategy, and act as the technical escalation point for a talented engineering team. Key Responsibilities Escalate and resolve complex 3rd-line issues across infrastructure, networking, and cloud. Design, configure, and manage Windows Server and virtualization (Hyper-V/VMware). Oversee networks: DNS, DHCP, VLANs, VPNs, routing … knit team that values expertise, innovation, and continuous improvement. Perks: Funded social events, referral bonuses, and ongoing recognition through quarterly awards. If you’re a hands-on IT Support and Infrastructure specialist with a passion for networking, problem-solving, and delivering excellence in a high-performance MSP environment — this role offers the scope and responsibility you’ve been More ❯
Senior 3rdLineSupportEngineer (Infrastructure & Networking) Central London | Up to £52k | Hybrid Are you an experienced ThirdLineSupportEngineer looking to take on more complex infrastructure and networking challenges? We’re working with a leading Managed Service Provider (MSP) based in Central London, supporting hundreds … chance to take ownership of high-impact projects, shape infrastructure strategy, and act as the technical escalation point for a talented engineering team. Key Responsibilities Escalate and resolve complex 3rd-line issues across infrastructure, networking, and cloud. Design, configure, and manage Windows Server and virtualization (Hyper-V/VMware). Oversee networks: DNS, DHCP, VLANs, VPNs, routing … knit team that values expertise, innovation, and continuous improvement. Perks: Funded social events, referral bonuses, and ongoing recognition through quarterly awards. If you’re a hands-on IT Support and Infrastructure specialist with a passion for networking, problem-solving, and delivering excellence in a high-performance MSP environment — this role offers the scope and responsibility you’ve been More ❯
london, south east england, united kingdom Hybrid / WFH Options
Maxwell Bond
Senior 3rdLineSupportEngineer (Infrastructure & Networking) Central London | Up to £52k | Hybrid Are you an experienced ThirdLineSupportEngineer looking to take on more complex infrastructure and networking challenges? We’re working with a leading Managed Service Provider (MSP) based in Central London, supporting hundreds … chance to take ownership of high-impact projects, shape infrastructure strategy, and act as the technical escalation point for a talented engineering team. Key Responsibilities Escalate and resolve complex 3rd-line issues across infrastructure, networking, and cloud. Design, configure, and manage Windows Server and virtualization (Hyper-V/VMware). Oversee networks: DNS, DHCP, VLANs, VPNs, routing … knit team that values expertise, innovation, and continuous improvement. Perks: Funded social events, referral bonuses, and ongoing recognition through quarterly awards. If you’re a hands-on IT Support and Infrastructure specialist with a passion for networking, problem-solving, and delivering excellence in a high-performance MSP environment — this role offers the scope and responsibility you’ve been More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Maxwell Bond
Senior 3rdLineSupportEngineer (Infrastructure & Networking) Central London | Up to £52k | Hybrid Are you an experienced ThirdLineSupportEngineer looking to take on more complex infrastructure and networking challenges? We’re working with a leading Managed Service Provider (MSP) based in Central London, supporting hundreds … chance to take ownership of high-impact projects, shape infrastructure strategy, and act as the technical escalation point for a talented engineering team. Key Responsibilities Escalate and resolve complex 3rd-line issues across infrastructure, networking, and cloud. Design, configure, and manage Windows Server and virtualization (Hyper-V/VMware). Oversee networks: DNS, DHCP, VLANs, VPNs, routing … knit team that values expertise, innovation, and continuous improvement. Perks: Funded social events, referral bonuses, and ongoing recognition through quarterly awards. If you’re a hands-on IT Support and Infrastructure specialist with a passion for networking, problem-solving, and delivering excellence in a high-performance MSP environment — this role offers the scope and responsibility you’ve been More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
Nextech Group Limited
We are seeking a highly skilled and proactive 3rdLineEngineer to join our engineering team. This role is pivotal in delivering advanced technical support across our customer base, both remotely and on-site. You will also play a key role in mentoring 2nd Line Engineers, supporting pre-handover projects, and … ensuring seamless integration of new customers into our service ecosystem. Key Tasks & Accountabilities Technical Support & Escalations * Provide expert-level troubleshooting and resolution for complex technical issues escalated from 1st and 2nd line support. * Deliver remote and field-based support for critical incidents, ensuring minimal disruption to customer operations. * Maintain ownership of high-priority tickets … Monitor and manage internal networks, servers, and cloud services. * Ensure internal systems are secure, resilient, and optimised for performance. What will You Bring? Experience & Competencies * Proven experience in a 3rdLineSupport role within IT and/or Telecoms. * Ability to resolve complex technical issues across infrastructure, networking, and telecom systems. * Proficient in root cause More ❯
2nd/3rdLine IT SupportEngineer – Shoreditch - £45,000 + Great Opportunity! Role: 2nd/3rdLine IT SupportEngineer Location: Shoreditch Salary: £40,000 - £45,000 + Benefits Interviewing Immediately – Apply Now I am representing a client based in Islington who are looking to More ❯
Job Description Title: 3rdLine Cloud SupportEngineer Location: Office-based Southwest London Salary: Circa £40,000 to £45,000 depending on experience + pension Permanent Position - Office Based - This position would appeal to a candidate with a permanent role background, including good tenure. Travel: Occasional when required Start Date: ASAP. Are you … make a significant impact in a small but dynamic Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 3rdLine Cloud SupportEngineer to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhanceclients' business operations. … A-Level or HND level of qualifications Strong verbal and written communication Experience on a support helpdesk with a variety of technologies (MSP ideal) Certifications of technical knowledge Key Responsibilities Create scripts to improve cloud deployment and reporting mainly in SharePoint. Be a dedicated support point for detailed firewall questions. Ensure good working knowledge of cloud More ❯
