Senior CRM & Omnichannel Clienteling Manager
- Location
- City Of London, England, United Kingdom
Define and evolve the clienteling strategy, including VIP/customer tiering, client outreach, repeat purchase opportunities and measurement of clienteling effectiveness across stores. Data, Analytics & Insights Define and own the CRM and customer KPI framework, establishing clear measures and targets across customer lifetime value, repeat purchase, purchase frequency, retention, reactivation ...