center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and cloud-based contact center solutions. Proficiency in system more »
when requested - Core systems infrastructure comprises Lenovo/HP/Dell workstations and HP/Cisco Blade Server technology running Windows OS, EMC SANs, Avaya and IPC telephony systems and Cisco Networks. Workstation hardware and software build Maintain automated build for workstations and servers Administration, configuration and support of workstation more »
public sector client requires a product manager to join their telephony service team. Essential skills/experience: Experience within the telephony industry such as Avaya, Cisco, Matel, Siemens, Unify. Experience with the following - handset provisioning, voice and telephony, UCaaS, MS Teams, Networking (SIP, ISDN), Cloud and Saas, call groups, hunt more »
