standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop / Laptop / VDI - build, configuration and deployment to end users * Assist with software installation / deployment * Assist with Smarthphone deployments Secondary role … requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation / upgrade /breakfix for desktop, laptop, and server * Smarthpone support * Assisting with customer projects * Create and update procedural documentation * Basic telephony support and … Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS / Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or more »
standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop / Laptop / VDI - build, configuration and deployment to end users * Assist with software installation / deployment * Assist with Smarthphone deployments Secondary role … requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation / upgrade /breakfix for desktop, laptop, and server * Smarthpone support * Network patching and trouble shooting Essential Skills and Qualifications: * Knowledge of Microsoft Windows … Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS / Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or more »
Home Office Security Clearance Window experience including deployments via SCCM Some knowledge of IT networks including DNS / IP / DHCP Hardware breakfix experience If this Desktop Support Engineer role is of interest please apply now more »
