Senior Service Delivery Manager
- Location
- Greater London, England, United Kingdom
preventive actions.Establish effective governance, communication, escalation, and reporting processes.Manage resource planning, utilization, capacity, skill development, and succession planning.Coordinate with application, infrastructure, security, vendor, and business teams.Ensure adherence to ITIL processes, organizational standards, security requirements, and compliance controls.Identify opportunities to improve service quality, productivity, automation, stability, and customer satisfaction.Drive continuous … abilities.Preferred QualificationsITIL 4 Foundation or higher certification.PMP, PRINCE2, Scrum Master, or equivalent certification.Experience managing distributed or geographically dispersed teams.Experience with ServiceNow, Jira, Confluence, Power BI, or similar service management and reporting tools.Experience in continuous improvement, automation, Lean, or operational excellence programs.Experience managing enterprise applications and customer-facing managed services.Key Success ...