Complaints Management (Case managing and resolving customer complaints) Systems used include SAP ECC (our Enterprise Resource Planning tool), SAP Cloud for Customer (our CustomerRelationshipManagement tool), NICE CXOne InContact (our customer communication tool), and Microsoft 365 suite (including Word, Excel, PowerPoint, etc more »
Leadership team level. A background in telecommunications with experience in delivering networking products to partners or direct customers. Proficient in call centre technology, including CRM software and telephony systems. Strong analytical and problem-solving skills, with the capability to manage complex customer cases and escalations. Strong capability working with process more »
Warrington, Cheshire, North West, United Kingdom Hybrid / WFH Options
REAKT Recruitment Ltd
to potential clients. Qualify leads and schedule appointments for sales team members. Follow up on leads and maintain accurate records of interactions in the CRM system. Meet or exceed sales targets and quotas on a consistent basis. Collaborate with team members to optimize sales strategies and techniques. Requirements to be more »
your customers, knowing/selling the services consultatively Account management (inbound/outbound calls/emails from your customers/updating details on the CRM) Achieving and working towards set targets and KPIs (daily, weekly, periodically). In return for your commitment and expertise as a Telesales SME Executive at more »
relationships and utilize technical support to assist in Sales Follow up in a timely manner on quotations for the assigned customer base Actively utilize CRM to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call/visit logs are entered Actively participate … in regular pipeline reviews, ensuring all CRM records are up to date and critical success factors are identified for key opportunities Achieve sales goals by converting and penetrating accounts Build and maintain a working knowledge of Element’s service offerings; participate in training/coaching opportunities Ensure compliance with all more »
