1 to 25 of 103 Case Management Jobs in the UK

policies and processes on complex, sensitive and high-risk cases. Use adept judgement to identify risk areas during conversations with managers/review of case management data and MI and take immediate remedial action where required. Be clear with managers what is within their scope to decide. Stretch … from an employee and business perspective. Provide feedback to managers to help build their knowledge and skills. Audit and review quality of line manager case management during and after case conclusion, in line with audit requirements and to ensure due diligence – in terms of documentation, delivery, timescales … etc. Ensure that all case related interventions are captured accurately on the Case Management tool within set timescales and within set data protection guidelines to ensure no business risk. Make judgements and advise managers where Occupational Health (OH) input is required and raise to OH. Identify common more »

for an experienced Proclaim Developer who is looking for a new challenge to play a key role in designing, developing and maintaining the proclaim case management system. You will work closely with the internal teams to understand business requirements, customise workflows and ensure effective implementation of new flows …/case types. Key Responsibilities: Create sophisticated workflows from both extensive and minimal specifications - ensure these workflows are efficient, user-friendly, and meet business requirements. Confident in identifying and collaborating with third parties for issue resolution. Deep understanding of best practices in Proclaim, including when and where to create … including CSVs, XMLs, CDHs, and understanding all data descriptions. Advanced Reports understanding to build various MI reports to track key milestones within the various case types. Competencies: Strong communication skills, capable of seeking help from team members, sharing concerns, and managing expectations. Strong attention to detail Adaptability and the more »

analytics in their planning and decision making. In this role, close collaboration and coordination with headquarter stakeholders as well as with regional and country management across all lines of business is part of the daily routine. The Manager Global Performance & Analytics supports and co-leads projects involving 3rd party … companies, to further develop the Swissport performance landscape and create transparency to the executive management and provides training/workshops on various tools to managers and staff to enable a self-servicing environment to get insights from data and analytics for their planning and decision making. Job Responsibilities: Data … handbook · Drive standardization, strengthen a KPI driven culture and support cost efficiencies across the organization · Generate reports of findings and present these to top management Performance Management: · Establish intuitive reporting methodologies, perform ad-hoc analyses as required to support strategy and analyze performance for the top management. Serves more »

and Business Change team. This Business Analyst Team Lead/Manager role will be a key position leading a small team of BAs, providing management, mentorship and coaching as well as operational work flow responsibility to the team. You will work predominantly on internally-facing Business Change and IT … projects, often updating legacy Document Management (DMS) systems, implementing new Case Management IT Systems and improving ways of working. If you are a Lead/Manager Business Analyst with some of the following skills/experience, this role could be for you: Experience mentoring, managing and coaching more »

systems in use across HR including Oracle HCM, SmartRecruiters and Zellis (ResourceLink).The ideal candidate will be resolving ticket queries to SLAs within the case management system as well as supporting the evolution of our systems through gathering requirements, troubleshooting and change management. What you'll be doing … alongside Zellis (ResourceLink) to align with L&G HR policies and processes. Support based on capacity Oracle HCM Cloud Modules (Global HR, Compensation, Absence Management, Learning and Performance & HR Helpdesk), Providingongoing support and maintenance of ResourceLink (Zellis), SmartRecruiters and where required support based on capacity Oracle HCM cloud applications … including troubleshooting and resolving issues via case management. Strong knowledge of payroll processes and systems to align to the BAU calendar, changes to benefits, pay reviews and to identify issues/processes/errors from relevant integrations where necessary Managingthe quarterly releases for SmartRecruiters and Oracle HCM and updates more »

Contract Case Management Developer (P4W) Our Legal sector client are currently embarking on an exciting project to upgrade their P4W system, and we're seeking a talented Contract Case Management Developer to join them on this journey. As a Contract Case Management Developer (P4W … our project team to analyse requirements and design solutions that align with business objectives. Develop and customise P4W workflows, templates, and integrations to optimise case management processes. Troubleshoot issues and provide timely resolutions to ensure smooth system operation. Conduct thorough testing and quality assurance to validate the functionality … and performance of P4W enhancements. Provide training and support to end-users to maximise system utilisation and efficiency. Requirements: Proven experience as a Case Management Developer with a focus on P4W. Strong proficiency in P4W development tools and technologies. Hands-on experience in customizing P4W workflows, templates, and more »

keen eye for detail, a passion for contemporary classics and iconic vehicles combined with exceptional analytical abilities, a strong grasp of product and project management principles, and a proven track record of success in product management. Product Specialist (Commercial/Engineering) Oxfordshire £35k to £55k (Negotiable) Hybrid WFH Key … Skills & Experience: Relevant qualifications in automotive-related disciplines (engineering, design, product development, marketing, etc.). Proven experience in manufacturing or the automotive industry; product management knowledge is a plus. Exceptional analytical skills to interpret complex data and provide clear recommendations. Keen attention to detail applied across all aspects of … multi-disciplinary packages of work. Strategic mindset with the ability to drive business growth through creative thinking. Proficiency with common software packages for project management and data processing/presentation. Understanding of agile, scrum, and lean management techniques is advantageous Key Responsibilities: New Product Analysis: Gather market and more »

service. Write clear documentation for a range of audiences, including customers and colleagues, with different levels of technical skills and knowledge. Desirable: Knowledge of case management systems. Knowledge of complaints or HR processes. Experience in gathering and documenting customer requirements, for reporting. in facilitating workshops with key stakeholders more »

company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR … analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower® is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring … CD), and code quality assurance + Champion automated testing practices and tools, driving efficiency and improving software quality + Partner closely with the Product Management function to understand user needs and translate them into technical requirements + Stay abreast of emerging technologies and industry trends, identifying opportunities to enhance more »

company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR … analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower® is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring … CD), and code quality assurance + Champion automated testing practices and tools, driving efficiency and improving software quality + Partner closely with the Product Management function to understand user needs and translate them into technical requirements + Stay abreast of emerging technologies and industry trends, identifying opportunities to enhance more »

is currently looking to appoint a Proclaim Developer, who will be responsible for the design, development, and day to day administration of the Proclaim case management system. The role will be working with our Chief Operating Officer, Senior Proclaim Developer, and three other developers and where necessary third … Ability to clearly document and evidence planned changes using project and workflow documentation and retain current configurations for recovery purposes Excellent organisation and time management skills Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the business … training attended or ability to demonstrate equivalent practical experience including: A minimum of 5 years' experience in a similar Proclaim development role Creating new case types, database fields and correspondents Screen design and intelligence Using maths fields and tests to perform specific functions Workflow maintenance including creation of linked more »

and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »

company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR … analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower® is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring more »

company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR … analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower® is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring more »

company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR … analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower® is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring more »

Head of Client Services Daily interaction with technical tools to ensure client records are kept up to date. Building an in-depth knowledge ofproprietary case management system Liaising with clients, custodians, and other third parties. Running client reports including preliminary data checks, distribution, and filing. Excellent working knowledge more »

and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »

CMD, PHR and at final hearing level (although the latter is not essential). You will work from home. We use LEAP cloud-based case management and O365. Remuneration will be by way of a self-employed consultant fee share arrangement. Please apply with your CV together with more »

CMD, PHR and at final hearing level (although the latter is not essential). You will work from home. We use LEAP cloud-based case management and O365. Remuneration will be by way of a self-employed consultant fee share arrangement. Please apply with your CV together with more »

take on a leadership role in our Housing Association. The successful candidate will work with us to deliver a high-quality housing and neighbourhood management service. You will be part of a team designed to better support our customers and colleagues, to help us ensure regulatory compliance and continuous … improvement in the standard of customer service and housing management across the organisation. The Role: Lead and manage your team to deliver exceptional customer service to our residents Be responsible for delivery and reporting of organisational performance against key indicators, including arrears, void loss, ASB resolution, and customer satisfaction … best practice, regulatory and statutory requirements Lead on tenancy matters, providing the Housing Team and other teams in the organisation with expert advice and case management support What you will need to be successful: Significant experience working in social housing, including management of a variety of tenures more »

and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »

levels align with operational demands, contributing to overall efficiency and cost-effectiveness. Responsibilities Triaging Assigning a priority/complexity categorization to each task/case based on a criteria which will contain but not limited to : Age, Area, Customer Profile, Number of inbound contacts Work Allocation Maintaining a view … of the overall portfolio and allocation of work Task Management Management of tasks, considering availability and productivity of resources. Forecast task closure rate based on historical data Intraday Reporting Metric reporting at interval, with daily summary reports and weekly exec level summaries Schedule Optimization Provide analytical and strategy … while optimizing schedules. Collaborating with various stakeholders to address scheduling conflicts and operational challenges. Adapting to evolving business needs and technological advancements in workforce management software. Monitor Operations agent and/or agent group adherence, correcting any "out-of-compliance" situations. Identify opportunities to improve staff balancing and overall more »

data/application/cyber security and DR. Appreciation of Enterprise Architecture. Exceptional communication skills for both technical and non-technical audiences. Knowledge of case management software and legal specific applications is also beneficial (Peppermint CX365, iManage, 3E, and Intapp). Benefits Include: 28 days holiday (+ birthday more »

RTA matters (including assisting with complex and or high value matters) on behalf of clients as directed and in accordance with the Firms file management and supervisory policy. Ensure that a focussed and detailed approach is taken to conducting claims in accordance with the current operational plans for the … to instructions being accepted by the Fee Earner on behalf of the Firm. All work will be carried out in accordance with your own case plan agreed with your supervisor. Whilst working on the files it is essential that the client is updated in respect of progress and the … costs implications of their case on a regular basis (at least monthly). Files must be conducted with appropriate speed whilst achieving the best possible results for the client. You are expected to maximize the Firms costs whilst conducting files. The Fee Earner will be set challenging targets in more »

DOE Coventry/Warwickshire - Permanent Digital Forensics/Digital Investigation/ISO 17025/9001/27001/ACPO/FSR Role Responsibilities: Case management and forensic analysis of computer and mobile devices Securing and preservation of digital evidence Procedure and documentation development Contribute to achieving and maintaining more »