1 to 25 of 116 Permanent Case Management Jobs in the UK

IT Systems Manager – Case Management/Law Firm We are looking for someone with strong experience of Case Management Software to take the lead on maintaining and developing their systems in line with business expectations across a number of offices in Kent. You will need to … understanding cloud technologies and various frameworks, all ideally within a legal environment but this is not essential. Required Skills and Experience: Strong experience supporting Case Management Software, ideally within a legal environment. Be able to work with external suppliers, follow technical directions in resolving issues. Experience of project … management, delivering on time and to budget. Experience working within a support environment, using tickets systems to raise and track issues. User training, experience of ensuring users are making best use of the systems and training new starters. more »

IT Systems Manager Case Management/Law Firm We are looking for someone with strong experience of Case Management Software to take the lead on maintaining and developing their systems in line with business expectations across a number of offices in Kent. You will need to … understanding cloud technologies and various frameworks, all ideally within a legal environment but this is not essential. Required Skills and Experience: Strong experience supporting Case Management Software, ideally within a legal environment. Be able to work with external suppliers, follow technical directions in resolving issues. Experience of project … management, delivering on time and to budget. Experience working within a support environment, using tickets systems to raise and track issues. User training, experience of ensuring users are making best use of the systems and training new starters. more »

Head of Client Services Daily interaction with technical tools to ensure client records are kept up to date. Building an in-depth knowledge ofproprietary case management system Liaising with clients, custodians, and other third parties. Running client reports including preliminary data checks, distribution, and filing. Excellent working knowledge more »

members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate. You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 … and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause … express what actions a solution must take/how a fix must be implemented and what outcome is expected. Ability to effectively manage their case load and assist in handling and resolving escalation cases. If modifications/customisations are required, either to processes, Power Platform solutions or to the more »

Offer guidance and training to employees on utilizing company IT systems. Support broader organizational projects, such as office relocations. Review and enhance the Proclaim case management system as needed. Conduct training sessions for new hires and existing staff in collaboration with various departments. Monitor and report any instances … reports to track performance metrics. Provide hands-on support as required for IT administration and queries. Skills and Qualifications: Prior experience with the Proclaim Case Management system preferred. Ability to effectively train others in computerized systems usage. Strong attention to detail and exceptional organizational skills. Capacity to prioritize … an office environment. Familiarity with Windows OS, including Windows 10 Professional and Windows Server. Competence in problem-solving within Office 365. Knowledge of printer management and setup. Proficient in MS Excel, with Tableau/MS Power BI skills being desirable. Strong data analysis capabilities. Apply now to become a more »

take on a leadership role in our Housing Association. The successful candidate will work with us to deliver a high-quality housing and neighbourhood management service. You will be part of a team designed to better support our customers and colleagues, to help us ensure regulatory compliance and continuous … improvement in the standard of customer service and housing management across the organisation. The Role: Lead and manage your team to deliver exceptional customer service to our residents Be responsible for delivery and reporting of organisational performance against key indicators, including arrears, void loss, ASB resolution, and customer satisfaction … best practice, regulatory and statutory requirements Lead on tenancy matters, providing the Housing Team and other teams in the organisation with expert advice and case management support What you will need to be successful: Significant experience working in social housing, including management of a variety of tenures more »

and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »

training, leading, developing, and supervising team performance. Within this role you will oversee and nurture direct reports who are responsible for a variety of case handling duties, ensuring excellent service. As a Team Leader you pay a crucial role in training, onboarding, and recruitment of team members, supporting the … focussed approach, dedicated to understanding the needs of customers and clients. Evidence of commitment to exceptional service and building positive relationships A background in case management leadership and the ability to work in a confidential manner with sensitive data would be desirable. Guidant Global (BH4SF) is acting as more »

and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »

a focus on profitability within Casualty. The successful candidate will have a wide range of responsibilities, to include but not restricted to; leading requirements management across Casualty; driving the documentation of existing operational processes; supporting MMT and automation workstreams to build business cases where additional changes are required; and … Acceptance Testing phase of each project to ensure the developed solutions are thoroughly and robustly tested in relation to the approved set of requirements. Case management technology implementation Gathering, documenting, and agreeing business requirements to define current ways of working to help develop a future automated approach. Adapting … minimal support. Framing, visually depicting "logical" automated solutions that aid developers, in translating business needs into viable technology plans. Undertake projects within the Matter Management Programme that will implement the Firms case management solution. Take the role of liaison between the implementation team and the practice. This more »

organisation strategy this year and a Technology and Data Transformation programme to underpin this. This role plays a key part in ensuring that our Case Management system, data and supporting applications, are well managed and continuously improved and developed to meet the ongoing needs of our crucial service … of our organisational strategy. Focus areas for this role are: Managing the vision and ongoing development of the system from requirements identification, product backlog management and delivering the development roadmap Keeping up to date with technology developments so that we maximise the business value from Case Manager, and … ongoing adoption and use of the system, including development and delivery of guidance, training and best practice use of the system Ensuring that our Case Management and supporting systems architecture is designed to maximise opportunities to deliver our organisational vision and strategy We would love to hear from more »

are currently seeking an Application Support Engineer to join our team supporting local authorities in utilising Liquidlogics market leading Education and Social Services and Case Management software. Duties and Responsibilities Main Responsibilities: Responsible for 2nd and 3rd line support functions as part of the Application Support team Investigate … analyse and problem-solve Incidents raised via our Incident Management System, Jira Use application log files, SQL and other diagnostic tools and methodologies to resolve issues, including data issues, coding issues and reviewing application and Windows/SQL logs to identify the cause Liaise with Problem Management, Development … issues Strong 2nd line software/application support experience Experience of Microsoft Windows Server and applications Ability to prioritise and execute tasks Excellent time management/ownership of personal Jira queues Strong written and verbal communication skills both internally and externally and ability to communicate with other members of more »

and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »

and report to insurers on policy cover and claims outside the delegated authority. - Maintain the integrity, accuracy, and quality of data on the electronic case management system. Required Knowledge, Skills, and Experience: - Proven experience in handling technical claims with a deep understanding of relevant legislation and legal frameworks. … challenging situations. - Strong organisational abilities, able to prioritise effectively and deliver quality work under tight deadlines. - Proficiency in Microsoft Office suite and experience with case management systems. Desirable: - Qualifications such as LLB, GDL, ACII, or CILEx. - Familiarity with law firm operations and the pressures they face. - Experience in … relationship management and previous use of a case management system. Please click on apply more »

community. What you will be doing The Senior Administrator is responsible for providing a comprehensive business administration service to support the senior substance misuse management across Medway Community Service. The role will be responsible for contributing and monitoring the targets set by Forward, supporting managers with administrative tasks, recording … and the correct attendees are invited. Liaison, where appropriate, with relevant prison departments, including clinical partners. To support with Reception Duties when required. Line management of administrators To work with a variety of systems, including but limited to; Microsoft Excel, Word, Outlook, ILLY Case Management System, CJSM more »

levels align with operational demands, contributing to overall efficiency and cost-effectiveness. Responsibilities Triaging Assigning a priority/complexity categorization to each task/case based on a criteria which will contain but not limited to : Age, Area, Customer Profile, Number of inbound contacts Work Allocation Maintaining a view … of the overall portfolio and allocation of work Task Management Management of tasks, considering availability and productivity of resources. Forecast task closure rate based on historical data Intraday Reporting Metric reporting at interval, with daily summary reports and weekly exec level summaries Schedule Optimization Provide analytical and strategy … while optimizing schedules. Collaborating with various stakeholders to address scheduling conflicts and operational challenges. Adapting to evolving business needs and technological advancements in workforce management software. Monitor Operations agent and/or agent group adherence, correcting any "out-of-compliance" situations. Identify opportunities to improve staff balancing and overall more »

and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »

in their Manchester office. £28,000 - £40,000 BOE Looking for a Proclaim Developer to join the current existing litigation team in developing new case types and workflows. About you As a Proclaim Developer, you will play a key role in designing, developing, and maintaining Proclaim case management … Proclaim workflows, and ensure the effective implementation of the Proclaim system. What you will be doing -You will programme and design of the Proclaim Case Management System. -You will develop new and existing workflows and document templates. -You will work and lead on various development projects as required … s. -You will assist IT support technicians to solve problems that require programmer's input. -You will provide support for all BI solution and case management related issues, including liaising with 3rd party suppliers. -You will provide support for all case management related issues, including liaising more »

in people related activities. Provide guidance on complex employment relations issues, guiding both managers and employees through the intricacies of HR processes. responsible for case management including investigation, disciplinaries and grievances. referrals to Occupational Health and work with managers to ensure all reasonable adjustments are put in place. … is undertaken to keep up to date with latest legislative changes. Plan and prioritise a demanding workload in a fast-paced environment, including multi-case management and project work. Aid with long term absence case management to ensure a timely return to work where appropriate. Liaise … and build strong relationships with the management teams across departments Please note the above list is not exhaustive and additional responsibilities may include: Reviewing and updating HR policies in line with current legislation. Communicating policies pertaining to HR, Compensation and benefits in conjunction with the wider HR team. Supporting more »

the Safer Estates Team as a whole. Your responsibilities will include guaranteeing the delivery of high-quality services in the realm of Safer Estates Management, covering areas such as Anti-Social Behaviour, Domestic Violence, and hoarding. This will involve close collaboration with other departments within the organization and establishing … current and compliant with relevant legislation and best practice. Support the local authorities in the delivery of their Community Safety Strategy. Ensure timely, effective case management, working closely with the Neighbourhood Teams and Legal as required. Establish, develop and maintain relationships with partners to effectively deliver the Safer … Estates Strategy. Work with IT and Business Assurance to ensure that the Case Management system is effective and delivers robust performance monitoring and KPI information. Ensure the delivery of customer focused responsive services, including via on-call rota. Work with Business Assurance to ensure that customer and stakeholder more »

requirements, ensuring the system's overall integrity, scalability, and efficiency.General Skills Provided:System Design: Capability to design robust and scalable solutions for the entire case management system.Technology Proficiency: In-depth knowledge of relevant technologies, frameworks, and tools in the case management domain.Requirements Analysis: Skill in comprehending … and translating business requirements into effective technical solutions.Risk Management: Ability to identify and mitigate potential risks associated with the implementation of technology solutions.Communication: Strong communication skills to articulate complex technical solutions to non-technical stakeholders.Specialist Skills Provided as MS Dynamics Architect:Validate the overall architecture of the Microsoft Dynamics more »

Debt Recovery Team with client matters. SPECIFIC EXPERIENCE: Main Duties · Credit Control Function: o Proactively manage the firms internal credit control system using our case management software (Visual Files) o Proactively manage outstanding invoices o Prepare and issue formal letters including letters before action/Letters of Claims … o Previous experience of providing administrative support to fee earning lawyers is advantageous o Previous Credit Control experience is essential o Proficiency in a case management software system o Competent IT Skills including Microsoft applications · Skills & Personal Attributes: o Enthusiastic, friendly team player o Excellent attention to detail more »

three. Leaning into markets and regional teams to setup audience best practice. Ensuring the Omni audience tool set is available, customised to the use case and has access to Omnicom data partnership capabilities.Project management, use case management and global CDAP risk assessment documentation.PHD is a growth more »

three. Leaning into markets and regional teams to setup audience best practice. Ensuring the Omni audience tool set is available, customised to the use case and has access to Omnicom data partnership capabilities. Project management, use case management and global CDAP risk assessment documentation. PHD is more »

to join its fast-paced startup environment. This role is crucial in driving the company's sales, marketing, and customer support operations through efficient management and optimization of the Salesforce ecosystem including associated accompanying technologies (Pandadocs, Outreach.io, make.com, IFS ERP). The ideal candidate should thrive in a rapidly … and Adoption:Develop and deliver comprehensive training programs for Salesforce users across multiple functions.Drive user adoption and promote best practices for Salesforce utilization.Product Information Management:Maintain accurate and up-to-date product information within Salesforce, including pricing changes, quoting processes, and product hierarchies.Ensure consistency and accuracy of product data.Cross … processes but as the team expands training and adoption is the major hurdle. We expect there to beSales Cloud manages our Lead Processes, Opportunity Management, Quoting (using Pandadocs for quote design and eSign), Campaign Reporting, Case Management (including Slack Integration).Outreach.io manages our Sales task & email ‘Sales more »