Support Manager
Warwick, Warwickshire, West Midlands, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Bright Software Group
team of customer support representatives to ensure excellent service delivery and cust omer satisfaction. You will play a crucial role in training , mentoring and coaching team members , handling escalated customer queries, and c omplaints . The Role Lead, motivate and mentor a team of customer support representatives. Conduct regular team … to ensure quality service and adherence to company policies. Identify trends in customer issues and proactively address them to improve overall customer satisfaction. Provide coaching and guidance to team members to enhance their performance and customer handling skills. Monitor key performance indicators (KPIs) such as response time, resolution rate, customer more »
Employment Type: Contract, Work From Home
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