Service Desk Analyst
Manchester Area, United Kingdom
NCC Group
Employee Administration To provide first/second line technical support for all incidents, service requests, tasks and change requests. Procurement of stocked items. Asset management & Ticket management. Provide and maintain a high degree of customer service for all support queries. Support NCC Group both remotely and on-site where … from customers and trying to resolve their queries, while knowing when to escalate issues to your manager. Skills needed for this role: Asset and configuration management. You can track, log and correct information to protect assets and components. (Relevant skill level: awareness) Continual service improvement. You know about developing more »
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