Service Architect
South Yorkshire, Yorkshire, United Kingdom
Harvey Nash
future needs effectively. The successful candidate would be have success in the below: * Acceptance into Service (AiS), Incident, Change & Problem Management, system performance, and Continuous Improvement (CI). * Technology Guidance: Provide expert advice on technology choices, focusing on the ITSM Tool program, cost-effectiveness, and alignment with … university objectives. * Continuous Service Improvement: Lead initiatives to boost the performance of support teams, improve first-time resolution rates, and develop Self-Service and Bot capabilities, thereby enhancing customer satisfaction. Please 'apply within' or email for more information. more »
Employment Type: Contract
Posted: