voice and chat. You'll collaborate closely with Product, Design, AI, Data, and Operations partners to deliver intelligent, scalable customer service systems, including conversational AI workflows, self-service customer journeys, internal tools used by thousands of agents, and infrastructure that enables partner-specific experiences. You'll report … down complex problems, make pragmatic tradeoffs, and ship iteratively Strong communication skills and comfort collaborating with cross-functional teams Preferred Qualifications Experience with conversational AI, LLM orchestration, or automation systems Experience building customer service, CRM, telephony, contact center, or workflow automation tools Familiarity with React, TypeScript, or modern ...