1 to 25 of 32 Customer Analyst Jobs

positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality. Purpose of role We are seeking a detail oriented Customer Reporting Analyst on a Fixed Term Contract basis until the end of December 2025. In this role you will support the delivery of customer-focused reporting by … be based two days per week. On offer is a competitive salary and benefits package. Key Responsibilities: Run and maintain Excel-based macros to generate regular and ad-hoc customer reports. Fix and enhance existing VBA scripts to ensure continued automation and accuracy of reporting processes. Produce and distribute regular BAU reporting to internal and external stakeholders. Extract and … query data from internal systems using SQL or similar tools. Respond to customer data requests, ensuring clarity, accuracy, and timeliness. Collaborate with internal teams to ensure data consistency and integrity. Support ad-hoc analysis and reporting tasks as required. Adhere to internal data governance, compliance, and risk frameworks. Knowledge & Skills Strong Excel skills, including VBA/macros development and More ❯

we want to pass that growth onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this exciting role, you'll lead the analysis of customer … high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than just a numbers role, it's an opportunity to impact the future of one of the UK's fastest-growing retailers. You'll work … impact for our planet and future generations. Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future. Responsibilities - Conduct analysis into customer behaviour, purchasing patterns, and sales data to identify trends, opportunities and actionable insights to inform decision making to enhance commercial decision making and drive business performance. - Translate complex data More ❯

East England, DH1 1SL : Lytham St Anne's, North West England, FY8 4TS : Glasgow, Scotland, G2 8JX : Southwark, London (region), SE1 9HA About the job Job summary As a Customer Experience Analyst, you'll be at the heart of how we understand our services, as well as how we connect with our customers. The role will help us … build our expertise in customer experience data and develop new ways to drive analysis, targeting and experimentation that will inform our service. You will establish new ways of working with NS&I's service delivery providers across our key customer touchpoints to ensure that data defines the personalisation of our customer experience and we align to our … customer principles to make it easy for our customers and evolve our service to their needs. The role holder will also influence and build relationships across NS&I to embed new ways of working with a core Data & CRM team, Content team and Service Design & Development teams. Job description Building Expertise Develop our understanding of the data underpinning our More ❯

connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Job Description As an Onboarding and ongoing monitoring Analyst, you will pay a critical role in providing the best onboarding experience to our new members. The due diligence and customer monitoring Team manages both financial crime due … to working in a fast-paced environment and thrive upon challenge and be flexible to working extended hours subject to business needs. Key Areas of Focus: Have experience in customer onboarding, including KYC/KYB due diligence as well as fraud and financial risk screening, and assessing risk of merchants at application stage. You will have experience reviewing PEP … departmental tasks. Time Management: Have strong organisational skills and be able to deliver quality work within departmental SLA's. Your Story: Preferably 1 year of experience working in Onboarding analyst roles in payments and or business banking. Ideally hold an AML qualification such as ICA or ACAMS or equivalent. An understanding of the card acquiring and business banking space. More ❯

Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team. The Role: The Customer Insights Analyst will be responsible for reporting customer insights and monitoring purchase behaviour across both online and retail environments. We're looking for an Insights Analyst with a solid background pivoting datasets and interpreting customer trends across the purchase funnel - experience in GCP, Salesforce, Adobe or Tableau would be a bonus. This position reports directly into our Marketing Division but works alongside Commercial, Finance and Retail Teams on a weekly basis to support with weekly trade and quarterly business reports. The primary purpose of … function, you will be instrumental in driving a step change in the way we view our customers and brand for the future. Duties and Responsibilities: Present online and retail customer insights by region for weekly global trade reports Work closely with marketing function (e.g. paid and organic divisions), to promote a data driven approach to campaign optimisation through bespoke More ❯

IT Customer Service Analyst Mid-Level Full time Fluent French or German speaking Sales & Support Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We're looking for a Fluent French or German speaking Sales & Support Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators … in a fast-paced, tech-driven environment Bonus if you have: Experience working in relevant industries such as Entertainment, Sports, Media, or Gaming Video Experience working in partner or customer support operations role within a technology company We believe in continuously iterating, solving problems, and working together to connect people around the world. That's why it's important More ❯

This is an individual contributor role, based remotely out of the UK or EU. About the Role: We are seeking a Senior Director Analyst with proven expertise in designing digital customer service experiences and leveraging emerging technologies-such as generative AI-to enhance customer interactions and improve service operations. In this role, you will research and provide … actionable guidance to leaders in customer service and support. You'll focus on helping organizations develop and optimize digital service channels, use data and analytics to design and deliver service, and apply the latest technologies, including GenAI, to create more effective and engaging customer experiences. Your insights will help clients solve complex challenges, improve their digital customer … business objectives. You will share your insights and findings through published research, presentations, virtual client meetings, and sales support. The ideal candidate will have a strong background in digital customer service, customer service experience design, and hands-on experience implementing technologies like AI to transform how organizations interact with customers. Excellent written and verbal communication skills are essential More ❯

Customer & CRM Insights Analyst Location: Theale (3 days on-site) Are you passionate about transforming data into actionable insights that drive commercial impact? We're looking for a driven and forward-thinking Customer & CRM Insights Analyst to join a lean, collaborative, and high-impact data team at the heart of a leading British wine retailer and … distributor. About the Role: You’ll be instrumental in shaping customer analytics across three key brands, working alongside stakeholders in CRM, Data, Finance, and BI. This is a hands-on analytical role with real influence over how campaigns are planned, measured, and optimised. It’s perfect for someone ready to take the next step in their analytics career and … analytics and performance dashboards Deliver ad hoc insights to shape CRM and marketing strategy Collaborate with CRM teams on segmentation, timing, and targeting Support the evolution of a robust customer database Work closely with finance and BI to ensure activity is measurable and profitable Contribute to the team’s longer-term journey toward advanced analytics and AI What We More ❯

we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace … supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: Clear Honest Ambitious Inquisitive Caring Sustainable The Role Customer Experience Analystat SO ENERGY Reporting into our Head of Customer Experience, Sarah Ball, we're looking for a Customer Experience Analyst to join the team. We … re looking for a commercially focused CX Analyst to join our Customer Operations function. This role is embedded within the Customer Contact Centre and wider Customer Operations team and plays a crucial part in using data to identify trends, support operational improvement, and deliver better outcomes for our customers and frontline teams. This role suits someone More ❯

At Zinc, we're on a mission to help teams build faster and better, and we are looking for a Customer Operations Analyst to power that mission with data. If you're someone who thrives on turning messy data into clear insight, loves working cross-functionally, and wants to have a real impact on how teams operate, this … role is for you. Whether you've worked as a Data Analyst or you're an operations pro with a data edge, you'll find the perfect balance here between technical challenge and business influence. This isn't a back-office reporting role. You'll be at the heart of our Customer teams, embedded with Account Management and … Customer Success leaders, surfacing insights that shape strategy, spot growth opportunities, and remove friction in how we work. Your analyses won't sit on a shelf, they'll directly drive action, unlock scale, and supercharge team performance. Application Deadline May 07, 2025 Department Core Operations Employment Type Full Time Location Zinc - London Workplace type Hybrid Compensation £35,000/ More ❯

Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalised marketing messages all throughout the customer journey. Our platform combines the data unification and customer … venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. The role We are looking for a Business Data Analyst to inform and support key stakeholders in interpreting and analysing data, identifying trends, and generating recommendations to guide strategic decisions. In this role, you will play a pivotal part … of our continued success in the UK but also support our US expansion plans and help us win there. As a Business Data Analyst, you will work in the Retail Strategy team, reporting to the Chief Customer Officer, and will collaborate with other client-facing teams such as Customer Success, Marketing, Sales, and with the senior management More ❯

Business Analyst, Customer Partner Trust The WW Customer partner trust (CPT) vision is to enable every brand ranging from the small business to the large multi-national corporation - to be able to thrive and grow into a global selling success. Our mission is to enable the long-term success of our selling partners by providing the most … gives back the community, and is fun to be a part of. CPT Data Engineering and Analytics(DEA) team is looking for a highly analytical and result-oriented Business Analyst who can analyze business decisions, troubleshoot issues, and communicate the findings effectively across different teams while raising the technical bar of the globally distributed analytics team, providing data wrangling … AWS and other) developed cutting-edge data platforms, including real-time and close to real-time platforms, to help create signal out of the mountains of data. Our ideal analyst is one who enjoys discovering and solving complicated problems, can quickly learn complex systems, likes to work with numbers, and takes pride in organizing and communicating his work. You More ❯

Exciting opportunity to work with a Big4 Tech Company as a Business Analyst (Consumer Insights), based in London, UK! 5 months contract 100% onsite in the office based in London Key job responsibilities: • Support programming, QA, sampling and deployment tasks for surveys across multiple locales and languages • Partner with Research Managers and Operations managers across global panels to support More ❯

Exciting opportunity to work with a Big4 Tech Company as a Business Analyst (Consumer Insights), based in London, UK! 5 months contract 100% onsite in the office based in London Key job responsibilities: • Support programming, QA, sampling and deployment tasks for surveys across multiple locales and languages • Partner with Research Managers and Operations managers across global panels to support More ❯

Customer Insights Analyst Up to £45,000 + bonus Hybrid - Leeds (1x day a week) THE CLIENT This is an exciting opportunity for a Customer Insight Analyst to join a industry leading ecommerce organisation. THE ROLE We are seeking a skilled Customer Data Analyst to deliver actionable insights that drive effective customer acquisition … retention, and growth strategies. In this role, you will design and maintain a scalable Single Customer View (SCV) by integrating CRM, transaction, and engagement data. You will also develop segmentation models based on customer lifecycle stages, engagement intensity, and behavioural patterns to help tailor our marketing and customer experience initiatives. YOUR SKILLS AND EXPERIENCE SQL Data Visualisation More ❯

Customer Insight Analyst | Leeds (Hybrid) 💸 £38,000–£45,000 + up to 10% bonus 🏢 1 day/week in Leeds office We’re working with a growing UK brand looking to add a Customer Insight Analyst to their data team. This is a brand-new role focused on delivering actionable insights to shape marketing and CRM … strategy. You’ll partner closely with marketing teams, digging into data around churn, reactivation, CLTV, and customer behaviour across a large user base (~1.6M customers). What they’re looking for: Strong SQL + Tableau (Power BI/Looker also fine) Insight-led mindset Experience influencing marketing/CRM strategy Bonus: Retail/pharma experience, GA4 knowledge Interview process … Informal intro with Head of Insight Task: Analyse customer data & present back insights Keen to hear more? Apply via the link on this page More ❯

Customer Insight Analyst – SQL, Tableau, Marketing Analytics Leeds (1 day a week onsite) | £38,000 - £45,000 + Bonus + Private Medical Harvey Nash has exclusively partnered with a well-established, fast-scaling online healthcare business that is hiring a Customer Insight Analyst to support marketing and commercial decision-making through meaningful, story-led data insight. … This is a newly created position in a growing data function – giving you the chance to shape how customer data is used across acquisition, retention, campaign targeting and wider business strategy. You’ll take ownership of large customer datasets, working closely with marketing and commercial teams to build scalable insight solutions in SQL and Tableau. This isn’t … to better leverage it. There’s strong backing for learning and development, and personal growth alongside the business. Experience of Interest: Strong SQL and Tableau skills for working with customer-level data Experience in a marketing, commercial or customer analytics role Strong data storytelling and stakeholder communication skills Ability to work cross-functionally and help shape internal data More ❯

CRM & CUSTOMER ANALYST READING – 3 DAYS A WEEK *Please note, this company is unable to sponsor, and you must be a UK resident to apply* THE COMPANY This online destinate for buying wine online offers 1200 wines, spirits and gifts to choose from which are then delivered straight to your door. The CRM and customer analytics function … is growing so it’s a really exciting time to join! THE ROLE This client is looking for a data-driven professional to lead customer and CRM analytics, where you’ll be building and owning campaign analytics dashboards, delivering ad hoc insights to support planning, and working closely with the CRM team on campaign timing, segmentation, and customer volumes. You’ll collaborate across data, insight, BI, and finance teams to design and evolve the customer database, ensuring it delivers accurate and actionable insights. There is a clear ambition for innovation and drive data within the business. SKILLS + EXPERIENCE You must have SQL experience Dashboarding experience in either Tableau or Power BI Ideally you will come More ❯

Customer Analyst - Food Delivery Up to £45,000 Food Delivery - Tech SW London - Hybrid, 2 days per week in the office Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

Customer Analyst - Food Delivery Up to £45,000 Food Delivery - Tech SW London - Hybrid, 2 days per week in the office Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

Job Title Specialist Retail Customer Analyst Logistics Contract length: 6 months Day rate: £400-£450 (Outside IR35) Location: Hybrid-2 days/week in London office Start date: Flexible (within the next month) The Context You'll embed within a leading retail/FMCG organisation that treats consumer insight as its competitive edge. Your analyses will shape loyalty … programmes, promotional strategies and product assortments to maximise retention, basket size and lifetime value. Role Overview As a Specialist Retail Customer Analyst, you'll own end-to-end customer analytics: extracting and modelling sales and behavioural data, building dashboards and presenting actionable consumer insights to cross-functional teams. Key Responsibilities Develop customer segmentation, CLV and propensity … engagement metrics Translate complex analyses into clear recommendations for marketing, e-commerce and executive stakeholders Partner with data engineering and commercial teams to operationalise insights Must-Haves 3+ years' customer-insights or analytics experience in retail/FMCG Bachelor's or Master's in a quantitative discipline (e.g., Economics, Statistics, Data Science) Expert SQL skills and proficiency in Python More ❯

Job Title Specialist Retail Customer Analyst Logistics Contract length: 6 months Day rate: £400-£450 (Outside IR35) Location: Hybrid-2 days/week in London office Start date: Flexible (within the next month) The Context You'll embed within a leading retail/FMCG organisation that treats consumer insight as its competitive edge. Your analyses will shape loyalty … programmes, promotional strategies and product assortments to maximise retention, basket size and lifetime value. Role Overview As a Specialist Retail Customer Analyst, you'll own end-to-end customer analytics: extracting and modelling sales and behavioural data, building dashboards and presenting actionable consumer insights to cross-functional teams. Key Responsibilities Develop customer segmentation, CLV and propensity … engagement metrics Translate complex analyses into clear recommendations for marketing, e-commerce and executive stakeholders Partner with data engineering and commercial teams to operationalise insights Must-Haves 3+ years' customer-insights or analytics experience in retail/FMCG Bachelor's or Master's in a quantitative discipline (e.g., Economics, Statistics, Data Science) Expert SQL skills and proficiency in Python More ❯

Hybrid Role 12 month FTC Immediate Start Business Analyst I am working with a client who is looking for a Business Analyst to joinA wonderfully inclusive and friendly team. About the Role As a business Analyst, you'll play a key part inImproving customer experience by delivering insightful performance reportingAnd analysis. You'll work across a More ❯

Customer Insights Analyst Up to £45,000 + bonus Hybrid - Leeds (1x day a week) THE CLIENT This is an exciting opportunity for a Customer Insight Analyst to join an industry-leading ecommerce organisation. THE ROLE We are seeking a skilled Customer Data Analyst to deliver actionable insights that drive effective customer acquisition … retention, and growth strategies. In this role, you will design and maintain a scalable Single Customer View (SCV) by integrating CRM, transaction, and engagement data. You will also develop segmentation models based on customer lifecycle stages, engagement intensity, and behavioral patterns to help tailor our marketing and customer experience initiatives. YOUR SKILLS SQLData Visualisation NICE TO HAVE More ❯