Aberdeen, Aberdeenshire, Scotland, United Kingdom Hybrid / WFH Options
SWORD IT SOLUTIONS LIMITED
career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of CustomerExperience Manager. Sword provides dedicated and flexible IT modern managed services that enable customers to prioritise their business objectives whilst maintaining business continuity … take on the responsibility of IT operations by delivering flexible, scalable, services enabling customers to focus on business performance. We are looking for a CustomerExperienceManager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. … evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing all operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword Capability. Location: Aberdeen more »
Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Forward Role
CustomerExperience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric approach, they are expanding the team and seeking an experienced CustomerExperience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customerexperience across all touchpoints. You will be responsible for developing and implementing strategies to elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse more »
CustomerExperienceManagerCustomerExperienceManager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a CustomerExperience/Service Manager to support their UK customer base, taking responsibility for … the end-to-end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship … management Software Development lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a more »
CustomerExperience Transformation Manager 6-month contract London (hybrid) £670.42 p/d Umbrella If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply … opportunities, support and rewards that will take you further. We are currently seeking an experienced individual to join this team in the role of CustomerExperience Transformation Manager. Role Responsibilities: We are currently seeking an experienced CustomerExperience (CX) professional to join this team to help … transform our Voice of Customer (VOC) capability. HSBC’s Net Promoter System (NPS) is instrumental to achieving our CX ambitions and this role will be key in delivering against this agenda. In this role you will become a crucial part of the global SME for our VOC capability and more »
Senior Product Manager – CustomerExperience (B2C) One of the UK’s leading SaaS organisations is looking for a Senior Product Manager to define and drive the strategy for customerexperience, your role will be to drive incremental business and user impact on various websites. … office is based in Fleet where you can expect to visit around once a week to work closely with the team. The Senior Product Manager - User will have responsibilities that include: Gain a deep understanding of user and business requirements to identify, and fill gaps as well as generate … new ideas to improve overall customerexperience Facilitating user interviews and other market research Analyse data and conduct comprehensive research, competitor analysis, and industry trends evaluation Developing roadmaps for the candidate experience that execute on delivering short term value Drive product launches Ability to influence colleagues, stakeholders more »
Job DescriptionDigital ExperienceManager/Product ManagerLocation: LondonStarting: mid-JuneSalary: ca £61k paHours: Full-timeDuration: 12 monthsType: TemporaryWorkplace: Partial on-siteConsider Relocation: NoJob DescriptionWe're working in partnership with a global tech client to hire an ExperienceManager in a Product TeamJob Title: ExperienceManager - Product TeamJob Description: We're seeking an experienced ExperienceManager to join a global tech client's Product Team on a 12-month contract, with a salary of up to £61k per annum, pro rata (PAYE). In this role, you will play a pivotal part in … shaping impactful and locally relevant customer experiences on a company website, aligning with strategic objectives, and leveraging data-driven insights. Your responsibilities will include contributing to the global product vision, prioritizing local variations for optimized experiences, and collaborating with cross-functional teams to drive product releases and enhancements.About You more »
Birmingham, England, United Kingdom Hybrid / WFH Options
MICHELIN Connected Fleet
Role: CX Manager Location: Midlands, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth … We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The CustomerExperience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and … to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CX-M: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing more »
Our leading Technology client are looking for a CustomerExperienceManager to help transform their digital customer experience. You'll be responsible for leading their customers digital adoption and self-service utilisation, identifying and driving new capabilities that mitigate customer contacts. This is a brilliant … opportunity to work in a newly created role, for a forward-thinking organisation. The following skills/experience is essential: Previously worked in digital, driving customer adoption and experience improvements. Understanding of Product Management Analytical mindset Degree educated An understanding of Service Design is desirable Excellent communication … skills Salary: Excellent + bonus + package Location: London (good work from home options available) If you are interested in this CustomerExperience position and meet the above requirements please apply immediately. more »
DescriptionCentral Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & CustomerExperienceManager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital & customerexperience … PPC), and other digital functions.Lead management of and relationships with e-commerce platforms and 3rd party service providers.Lead core website development project to enhance customer/user experience (UX), and drive conversion.Oversee significant strategic projects, collaborating with the wider Commercial team, internal stakeholders, and external agencies (including digital … to an excellent standard as required.Experience required: You will be an enthusiastic and experienced marketer with expertise across a range of areas including web experience, UX design, customer journey management, website management, web development, and agency management.You understand how to place the digital marketing elements together and optimize more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Central Employment Agency (North East) Limited
Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & CustomerExperienceManager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital marketing leader to execute … other digital functions. Lead management of and relationships with e-commerce platforms and 3rd party service providers. Lead core website development project to enhance customer/user experience (UX), and drive conversion. Oversee significant strategic projects, collaborating with the wider Commercial team, internal stakeholders, and external agencies (including … emerging trends, platforms, and best practices. Carry out any other reasonable duties requested by management. Present business results to an excellent standard as required. Experience required: You will be an enthusiastic and experienced marketer with expertise across a range of areas including web experience, UX design, customermore »