Customer Experience Manager Job Trends

Customer Experience Manager
UK

The median Customer Experience Manager salary in the UK is £58,750 per year, according to job vacancies posted during the 6 months leading to 6 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 Feb 2026
Same period 2025 Same period 2024
Rank 652 681 784
Rank change year-on-year +29 +103 +227
Permanent jobs requiring a Customer Experience Manager 11 2 14
As % of all permanent jobs in the UK 0.017% 0.004% 0.019%
As % of the Job Titles category 0.019% 0.004% 0.020%
Number of salaries quoted 1 2 0
10th Percentile - - -
25th Percentile £56,875 £67,500 -
Median annual salary (50th Percentile) £58,750 £70,000 -
Median % change year-on-year -16.07% - -
75th Percentile £60,625 £72,500 -
90th Percentile - - -
UK excluding London median annual salary £58,750 £70,000 -
% change year-on-year -16.07% - -

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 59,148 46,920 69,596
% of permanent jobs with a recognized job title 90.99% 91.95% 94.97%
Number of salaries quoted 36,872 24,291 54,623
10th Percentile £29,000 £33,750 £28,500
25th Percentile £37,500 £45,000 £39,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £73,750
90th Percentile £95,000 £100,000 £93,750
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -4.76%

Customer Experience Manager
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Customer Experience Manager' in the job title relative to all permanent IT jobs advertised.

Customer Experience Manager job vacancy trend in the UK

Customer Experience Manager
Salary Trend

Salary distribution trend for Customer Experience Manager job vacancies in the UK.

Salary distribution trend for Customer Experience Manager job vacancies in the UK

Customer Experience Manager
Top 6 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Experience Manager within the UK over the 6 months to 6 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +57 11 £58,750 -16.07% 3
UK excluding London +28 11 £58,750 -16.07% 3
Midlands - 10 - - 3
West Midlands - 10 - - 2
Yorkshire - 1 £58,750 -
North of England - 1 £58,750 -

Customer Experience Manager Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 6 February 2026, Customer Experience Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Customer Experience Manager in the job title.

1 11 (100.00%) Customer Experience
1 11 (100.00%) Stakeholder Management
2 10 (90.91%) B2B
2 10 (90.91%) Coaching
2 10 (90.91%) Collaborative Working
2 10 (90.91%) Commercialisation
2 10 (90.91%) Continuous Improvement
2 10 (90.91%) CRM
2 10 (90.91%) Dashboard Development
2 10 (90.91%) Degree
2 10 (90.91%) Digital Customer Experience
2 10 (90.91%) Digital Innovation
2 10 (90.91%) Digital Marketing
2 10 (90.91%) E-Commerce
2 10 (90.91%) GTM Strategy
2 10 (90.91%) Performance Analysis
3 6 (54.55%) Analytics
4 5 (45.45%) Customer Insight
4 5 (45.45%) Digital Strategy
4 5 (45.45%) Looker
4 5 (45.45%) Stakeholder Engagement
5 1 (9.09%) Acceptance Criteria
5 1 (9.09%) Agile
5 1 (9.09%) Backlog Prioritisation
5 1 (9.09%) Data Analysis
5 1 (9.09%) Data-Driven Decision Making
5 1 (9.09%) Decision-Making
5 1 (9.09%) Product Backlog
5 1 (9.09%) Product Requirements
5 1 (9.09%) Product Roadmap

Customer Experience Manager Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 1 (9.09%) SaaS
Database & Business Intelligence
1 5 (45.45%) Looker
General
1 11 (100.00%) Marketing
2 10 (90.91%) Analytical Skills
3 1 (9.09%) Law
3 1 (9.09%) Social Skills
Miscellaneous
1 10 (90.91%) Onboarding
Processes & Methodologies
1 11 (100.00%) Customer Experience
1 11 (100.00%) Stakeholder Management
2 10 (90.91%) B2B
2 10 (90.91%) Coaching
2 10 (90.91%) Collaborative Working
2 10 (90.91%) Commercialisation
2 10 (90.91%) Continuous Improvement
2 10 (90.91%) CRM
2 10 (90.91%) Dashboard Development
2 10 (90.91%) Digital Customer Experience
2 10 (90.91%) Digital Innovation
2 10 (90.91%) Digital Marketing
2 10 (90.91%) E-Commerce
2 10 (90.91%) GTM Strategy
2 10 (90.91%) Performance Analysis
3 6 (54.55%) Analytics
4 5 (45.45%) Customer Insight
4 5 (45.45%) Digital Strategy
4 5 (45.45%) Stakeholder Engagement
5 1 (9.09%) Decision-Making
Qualifications
1 10 (90.91%) Degree