1 to 25 of 37 Customer Insight Jobs in London

A revolutionary customer strategy, CX and insights consultancy underpinned by unique AI analytics technology and data. The employer: Our client is a revolutionary Customer Strategy, Customer Experience and Customer Insights Consultancy underpinned by a unique AI Analytics software platform. The business is in a phase of … with a push to “scale at pace” Working with several major UK brands including leading names in financial services and retail Unique capability enhancing customer experience and customer growth working across technology, data analytics, business transformation and strategy Leadership and expertise across the end-to-end customer marketing process, from insight and strategy to execution and optimisation Innovative techniques that use company data to better inform strategy, decision-making, improve marketing investments, and automate processes A well-established and highly successful firm with 40+ employees The role: As a result of this growth, they are more »

move the business forward through the use of data-driven decision-making. 📍 A hybrid role, delivering a wide range of analytics across performance marketing, customer insight and broader business questions This recognisable start-up brand is looking to hire a Senior Digital Marketing Analyst to support the existing … Head of Data & Analytics, in continuing to enable the use of data to drive decisions across marketing, customer, product and digital marketing performance. This subscription-based business has already made waves in the beauty and self-care industry, challenging major global brands with their vegan, ethical and cruelty-free more »

A global leader in the design, marketing and distribution of premium lifestyle products is seeking data scientist, to join their global customer insights team. You will be responsible for will helping the Data Science team discover the information hidden in vast amounts of customer data, as well as … to consumers. Utilising advanced analytics tools like Dataiku, you will be responsible for extracting insights, building predictive models, and generating actionable recommendations to optimise customer experiences and drive business growth. Responsibilities: Utilise Dataiku and other analytical tools to extract, clean, and explore customer data from various sources. Identify … patterns, trends, and correlations within the data to uncover actionable insights. Develop predictive models and algorithms to forecast customer behaviour, preferences, next best action. Implement machine learning techniques to segment customers and personalise marketing strategies. Collaborate with cross-functional teams to enhance CRM strategies based on data-driven insights. more »

strategies, processes and collaborations across teams. Nice to have: Experience working with a subscription business model. Experience working in health tech. Experience in implementing customer segmentation strategies and subscriber management across multiple channels (omnichannel). Familiar with marketing automation/CRM systems, both in what can be done internally … Brand and others. Define the strategy for successful introduction of products and features. Market Insights & Strategy: Develop a point of view on market trends, customer behaviors, and competitive changes that impact our Products. Drive in-depth market research alongside our User Research team from segmentation to category drivers. Lifecycle … Strategy: Formulate the strategy and tactics for product marketing that support messaging in an end-to-end journey. Develop a deep understanding of customer journeys that lead to targeted campaigns and greater customer loyalty. Positioning & Messaging Mastery: Deeply understand our market and customers to compose powerful, differentiated positioning. more »

design and execute against agreed operating plans Manage a staff of 2-3 including a Product Data analyst and 1-2 operations managers Analyse customer insights to assess overall product health and influence product strategy Lead roadmap communications process–collaborate with product managers and cross functional stakeholders to ensure … to refine and get early advocacy for new features Organise and lead team rituals such as offsites, workshops and functional communities Develop insights from customer feedback including NPS, customer satisfaction surveys and feature requests Communication skills might sound a bit Cliche, but this role will expose you to more »

alignment with Microsoft's strategic objectives and compliance requirements.Customer and Market Engagement:Engage directly with customers to understand their unique environments and cloud utilization.Utilize customer insights and market analysis to anticipate trends and drive innovation.Develop relationships with key stakeholders to gather feedback and identify opportunities for product enhancements.Ideal Candidate … interpersonal skills, with a collaborative approach to working across teams and engaging with customers and partners.Resilient and adaptable, with a passion for innovation and customer success in a fast-paced and dynamic environment.Bachelor's degree in Computer Science, Engineering, or related field; advanced degree or relevant certifications preferred.If you more »

s money. For everyone, everywhere.More about our mission.Job DescriptionAbout the role Our Platform Tribe is building the foundations for Wise’s rapid innovation and customer trust. By providing an internal platform as a product, we create a best-in-class developer experience, enabling our engineers to release new features … if you have some of those listed below and are eager to learn more we do want to hear from you!Use analytical and customer insights to learn about problems and understand how to scope and measure the impact of potential changes.Able to clearly articulate problems, work with engineers more »

high-performing internal regulatory functions, along with services such as regulatory strategies, UAS and USSP certification, design verification, SORA approvals, and CE marking. Our customer base includes leading drone organizations who trust in our expertise.Responsibilities:Define and develop solution level architecture, technical scope, and key interfaces for advanced drone … and UTM systems, ensuring integration with ATM and connectivity systems.Craft detailed technical system requirements derived from market and customer insights, focusing on drone operations and civil aviation authority needs.Author key technical documents such as interface control documents, system descriptions, and whitepapers, catering to both internal and external stakeholders.Collaborate with … scope and level of effort required for each discipline involved in drone and UTM solutions.This role includes occasional travel (up to 20%), primarily to customer sites and partner facilities.Basic Requirements:Bachelor’s degree in engineering, aviation, or a related technical field.At least 3+ years of relevant experience, particularly with more »

Senior Insight Analyst/Lead Insight Analyst required to joining our rapidly expanding Customer Insight and Activation team (CIA) The Opportunity: As a Senior Insight Analyst/Lead Insight Analyst you will have the opportunity to work on multiple projects with some of our … largest projects. Reporting to the Insights Lead, you will be responsible for analysing digital behaviour in order to provide key, actionable insight and critical recommendations to our clients. This is more than just an insight role; it’s an opportuniy to help shape the digital and business strategies … or Microsoft tool suite to leverage other type of data in your analysis What you’ll be doing: Creating measurement plans that identify the customer behaviour to be tracked (you will work closely with our implementation analysts for this) Establishing detailed reporting and visualisations that help our clients understand more »

A global leader in the design, marketing and distribution of premium lifestyle products is seeking a customer data platform product manager, to join their global customer insights team. You will be responsible for leading the development of their customer data platform. The ideal candidate will understand customer … gap between business and technical teams. Responsibilities: Bridge the gap between the business and IT; ensure all requirements are documented, understood, and delivered. Own customer data platform development and product roadmap, promoting its value proposition and communicating new features to internal stakeholders. Manage customer data platform implementation process … Partner and collaborate with regional customer insight teams in US and EMEA, managing best practice communication and guidelines. Serve as the first point of contact for platform-related questions and support resolution of data issues. Understand consumer privacy regulations like GDPR and work with DPO, legal, engineering, and more »

RTM). Our ambition is to make the civica.com the leading global sales and service channel – helping delivery high quality MQLs and improving the customer experience. You will be responsible for building our website development strategy to support our business growth ambitions. You will be expected to track KPIs … the role holder will need to partner with the wider organisation, particularly marketing, product and sales enablement functions. You will work with colleagues in customer insight, planning, product marketing, brand & influence, campaigns and operations to deliver on that plan. Whilst you will not have direct line management responsibilities … the delivery and rollout of a new global website. Define, build and manage the website product roadmap – covering key value journey adds, integrations and customer journey improvements. Partner with our Marketing Technology Product Manager to ensure we can leverage and integrate out wider MarTeck stack to optimise one of more »

Dynamics 365/D365/CE/Product Analyst/Customer Engagement/Sales/Customer Insight/Power Apps/Power Automate/JavaScript Gravitas continue their support for a leading Non-Profit Organisation on their search for an experienced D365 Product Analyst. You will be more »

the ContraForce Platform by building a globally led, digital-first scale organization aligned with customers and partners. Dedicated to one of the fastest growing customer segments, the Service Provider Growth organization is committed to delivering the global digital scale engine for our business -- this is where you come in. … achieving their business objectives through best-in-class digital engagement. Diverse and Inclusive, wellbeing, sustainability, giving and learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the ContraForce Sales organization and the value we … engage digitally to help solve their business problems. We are looking for a Director of Partners for EMEA who specializes in Security Operations for customer solutions. You will work with partners and customers to prospect for and initiate the sales engagement for ContraForce’s capabilities and platforms. ContraForce continues more »

positioning based on comprehensive insights across the entire spectrum of company products. Strategize and execute product launches, establishing clear KPIs to gauge success. Channel customer insights/feedback and both primary and secondary research into the product development/improvement roadmap. Collaborate effectively with internal teams, including developers, engineers more »

An award winning sustainable D2C company is seeking a UX/UI Web Designer to join their team. The right candidate will blend customer insight with intuitive, conversion focused design, and on-brand execution. You'll work across different parts of their site and (growing) product range, from … flows to sculpting beautiful landing pages, and compelling narratives. You'll have a drive to move quickly and test things, constantly using data and insight to iterate and improve your work. Responsibilities: Working between the Growth, Creative and Development teams you'll drive the business forward by creating best … in class experiences and flows across the website. You'll lead on gathering quantitative and qualitative user insight, whether that's through user interviews, usability testing, or data tools. Understand customer's needs and behaviours, and build flows and web pages that intuitively solve problems for them and more »

the data insights piece through a period of global expansion Collect, analyse and present data from a variety of sources including Web, User Journey, Customer Insights etc Desired skills and experience Extensive BI or analytics and insights experience Strong communication and excellent data storytelling skills and experience Web Analytics more »

chance to work at the cutting edge of programmatic technology, on award-winning products focused on the post-cookie world, generative AI, and deep customer insights! The Company: Over 500 staff members in 15 global offices Deeply integrated with the world’s top agencies Impressive mentoring program at all more »

of improvement and optimisation to enhance campaign performance Prepare and present regular reports and dashboards to communicate key findings, insights, and recommendations to stakeholders. Customer insights Analyse customer data and behaviour to understand preferences, needs, and purchasing Skills and Experience Proficiency in data analytics tools and platforms (e.g. more »

Data Analyst Sales and Marketing Data/Customer Journey/Performance Analysis Rate: Circa £350/day Outside IR35 Contract Length: 6 weeks initially Location: Fully Remote – Office in London We are working with a Niche Global Consultancy that provides its customers with solutions to overcome challenges around security … Sales and Marketing Function. You will be collecting, mining, analysing, and interpreting sales and marketing data. This will be to create an understanding of customer behaviour trends and optimising processes through data-led insights and recommendations, to improve marketing operations and performance. The organisation is a Microsoft Gold partner … be working with MS Dynamics (Newly implemented). Experience Required: Be able to Collect/Mine/Analyse and interpret data Experience with delivering Customer insights and understanding the customer journey Reporting/Analysing on the performance of Data Visualisation tools: Power BI, Tableau and excel Backend Analytics more »

will be responsible for developing product positioning, building go-to-market plans, researching and advocating for customers, and supporting the growth strategy for new customer-facing products and features. The role requires strong cross-functional collaboration, a highly strategic mindset, and an ability to build strong relationships. You will … MarketingLifecycle Strategy: Formulate the strategy and tactics for product marketing that support messaging in an end-to-end journey. Develop a deep understanding of customer journeys that lead to targeted campaigns and greater customer loyalty.Competitive and market research: Conduct in-depth market research to stay on top of … the competitive landscape and identify key industry trends.Customer research: Develop a clear understanding of our target audience through customer insights and segmentation. Conduct qualitative and quantitative research to uncover customer insights to steer and validate the product roadmap. Positioning and messaging: Craft impactful customer-centric messaging and more »

This is a fantastic opportunity for a CRM Manager to move tech-side, build relationships with global enterprise businesses and deliver actionable customer insights while working for a hugely successful CDP in rapid scale mode globally. The Company This AI SaaS platform enables brands to manage and automate customer marketing plans with highly effective personalised communications based on real-time customer behaviours across single or multiple channels (email, SMS, push, in-app etc). AI Customer Orchestration SaaS Gaming and eCommerce specialists $100m in funding by top investors Circa 400 employees based in New York, London … and other global offices The Role Working closely with the strategic services team you will consult and investigate your client's customer data and help them understand and translate it into actionable insights – adding value to critical marketing processes! Consult with enterprise clients about complex CRM problems Deliver data more »

high-performing internal regulatory functions, along with services such as regulatory strategies, UAS and USSP certification, design verification, SORA approvals, and CE marking. Our customer base includes leading drone organizations who trust in our expertise. Responsibilities: Define and develop solution level architecture, technical scope, and key interfaces for advanced … drone and UTM systems, ensuring integration with ATM and connectivity systems. Craft detailed technical system requirements derived from market and customer insights, focusing on drone operations and civil aviation authority needs. Author key technical documents such as interface control documents, system descriptions, and whitepapers, catering to both internal and … and level of effort required for each discipline involved in drone and UTM solutions. This role includes occasional travel (up to 20%), primarily to customer sites and partner facilities. Basic Requirements: Bachelor’s degree in engineering, aviation, or a related technical field. At least 3+ years of relevant experience more »

to hire an Experience Manager for their Product Team. In this role, you'll play a pivotal part in shaping impactful and locally relevant customer experiences on the company website, aligning with strategic objectives, and leveraging data-driven insights. Your responsibilities will include contributing to the global product vision … have a strong background in experience design, digital marketing, SEO, and/or website product management. You should be adept at interpreting data and customer behaviours into actionable insights, with exceptional communication skills to articulate recommendations effectively. The ability to manage multiple projects concurrently and collaborate with international teams … holiday per annum, pro rata. Key Responsibilities: Lead the evolution of the website as a key platform for consumer and enterprise solutions Utilise data, customer insights, and industry standards to identify opportunities for innovative capabilities and user experiences Collaborate with internal and external partners to conduct various research types more »

with Microsoft and other partners to stay ahead of cloud technologies and marketplace changes. Ensure alignment with Microsoft's strategic objectives and compliance requirements. Customer and Market Engagement: Engage directly with customers to understand their unique environments and cloud utilization. Utilize customer insights and market analysis to anticipate … skills, with a collaborative approach to working across teams and engaging with customers and partners. Resilient and adaptable, with a passion for innovation and customer success in a fast-paced and dynamic environment. Bachelor's degree in Computer Science, Engineering, or related field; advanced degree or relevant certifications preferred. more »

An exciting opportunity has emerged for a Customer Insight Manager to join the housing department at one of Adecco's leading public sector clients, in a full time (36 hours each week, Monday to Friday) permanent role. Based in Croydon in South London, this role is paying an … Assurance and Performance. You will directly line manage 5-7 staff, and working across the housing directorate will: Play a pivotal role in elevating customer satisfaction by identifying trends, and continuous improvement initiatives. Oversee Regulatory responses regarding complaints ensuring action plans satisfy ombudsmen. Co-ordinate multi-disciplinary responses for … projects responsible for a budget associated with compensation in accordance with the Ombudsmen code. You will also be responsible for the leadership of the customer insight team function and their outputs. Applicants with a public sector background would be highly desirable, but this is not essential. Only applicants more »