1 to 25 of 148 Customer Retention Jobs in the UK

customers onsite, fault-finding PLC, DCS, HMI, and SCADA systems using your technical competence and strong interpersonal skills whilst providing an exceptional level of customer service. Providing a consistent approach while working under your own initiative, with minimal supervision, and offering our customers the highest levels of service possible. … value to the services provided and achieving first-time fixes, leading to reduced breakdown times, lower costs to customers, reduction in invoice queries, gaining customer satisfaction and retention while helping to achieve market leadership. Having commercial awareness and an ability to recognise, promote and pursue new opportunities more »

you to market. Job Description New Business Sales Executive – Cyber and QA Testing – Private Sector Practice - UK Wide Remote with travel to Resillion offices, customer locations and key industry events. We are seeking a dynamic and results-driven New Business - Cyber and Systems Testing Executive to drive new revenue … demonstrate the benefits of our testing services and differentiate us from competitors. Negotiate terms and pricing agreements with clients to maximize profitability while ensuring customer satisfaction and retention. Keep abreast of industry trends, competitive offerings, and market developments to identify new business opportunities and maintain a competitive edge. Maintain … opportunities. Exceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Strong problem-solving abilities, with a customer-centric mindset and a focus on delivering value to clients. Proficiency in using CRM software and other sales productivity tools. Excellent verbal and written more »

Chief Data Officers and senior management teams. From initial data consultancy services to evolving into multiyear data managed service relationships, our impressive 98% client retention rate underscores our commitment to excellence. The team combines consultancy & services led Enterprise sales and pre sales talent supported by an experienced executive … the relationship by continually seeking fresh client challenges to overcome. Required Experience The ideal candidate should demonstrate a relentless desire to excel in a customer-first sales environment, including: • Solid track record of executive-level selling based on business priorities and outcomes • Proven success in winning new clients through more »

investment (ROI) and creating a continuous improvement culture for delivery of change. To own and lead individual change projects to transform the business, improve customer satisfaction/retention and increase commercial success. Analysis projects from a broad perspective understanding how the levers of operations, process, people and … risks, implementing contingencies. Working effectively with relevant stakeholders for efficient project implementation. Facilitate project meetings and direct/contribute to projects. Developing excellent leadership, customer relations and communication skills to liaise effectively with all project stakeholders and aid collaboration. Evaluate and review projects once completed for key lessons. Contribute more »

and their applications within the marketing consultancy space (NLP, Computer Vision, LLMs) SKILLS AND EXPERIENCE Required Proficiency in Python and SQL Proven experience in customer-driven modelling, with clear commercial impact and value highlighted Excellent communication skills, and a growth mindset End-to-end experience with skillset in Docker …/Kubernetes and cloud platforms Preferred Experience developing Propensity and customer retention models Experience developing recommender systems. Experience in Forecasting and marketing modelling Pricing and promotion optimisation modelling Apply below more »

Identifying opportunities for improvement and inspiring colleagues to realise them Maintain accurate records including stakeholder details, meeting notes and tasks Contribute to our overall customer retention strategy by ensuring successful implementation of the service offer Identify and qualify opportunities to improve revenue, working in close collaboration with more »

CRM Manager contractor with Braze experience on an initial 8 month contract. Key Responsibilities: Develop and execute comprehensive CRM strategies using Braze to enhance customer engagement and retention. Segment customer data and personalize communications to maximize relevance and effectiveness. Create automated workflows and campaigns to nurture leads, onboard … including marketing, product, and analytics, to align CRM initiatives with overall business objectives. Stay informed about industry trends and best practices in CRM and customer engagement to continuously improve our strategies. Experience Needed: Proven experience managing CRM initiatives, preferably in a media or digital marketing environment. Proficiency in Braze more »

Title: Senior Building Performance Manager [Customer Success] Reports to : Head of Customer Success Location: Remote - London, UK based, Full-Time Bueno is a global company headquartered in Australia. This role will require work flexibility to coordinate across time zones. In your application please include your resume. Cover letters … deep building performance expertise with excellent client management skills to build our SaaS and service business in the EU. The Senior Building Performance Manager [Customer Success] will work closely with the UK Country Manager and Bueno’s cross-functional teams across the world to support our B2B clients, including … repeatable expansion of Bueno in new markets Role-Specific Client Satisfaction - Ensure our satisfaction metrics (e.g. NPS) stay above historical and industry averages. Client Retention - Maintain our target Net Revenue Retention (NRR) by providing exceptional support and driving product adoption. Client Growth - Grow our target NRR more »

Trust corporate objectives. The post holder will: Deliver agreed annual sales and revenue targets in terms of new business, in-year revenue and client retention Identify, develop and secure a pipeline of opportunities across health and/or justice sector clients Design and develop successful proposals, bids and … and demonstrable experience of operating in a supplier/commissioner environment and of developing professional relationships with procurement decision-makers Exhibit excellent communication and customer service skills and an ability to obtain a comprehensive understanding of client issues and needs, translating those into business opportunities and solutions Exhibit strong more »

commerce fulfilment revolution. Their innovative platform empowers merchants with a full suite of solutions to optimize transit times, reduce shipping costs, and deliver exceptional customer experiences. They are a passionate and collaborative team, dedicated to helping their clients thrive in the ever-evolving world of online commerce. Ideal Candidate … power of our platform. Partnering with clients to understand their unique needs and provide customized solutions. Building long-term, successful relationships that drive client retention and expansion. The 'Why' Make a real difference - empower ambitious entrepreneurs to achieve their e-commerce goals. Be part of a passionate and more »

Purpose The Relationship Manager (RM) is key to AtlasEdge’s account management, client retention and revenue generation strategy. The RM is responsible for working with all stakeholders to ensure continued client satisfaction, reducing churn and identifying opportunities to increase revenue. The RM will operate as the ‘ cement between … account manager and RM) Support the account manager on contract renewals consistent with the approach of new opportunities. Renewals to be undertaken when a customer has been identified by the business as being a named account to actively engage on a renewal. General administration Working with stakeholders on ensuring … directed by Relationship Management leadership or VP, Client Services Essential Knowledge Fluent English oral and written skills Demonstrable experience in a similar role (ideally customer relationship/account management) The ability to actively listen and communicate effectively Data Centre experience desirable Intermediate level Microsoft Office Competencies Relating and Networking more »

Position Overview Analytics Consultants act as trusted advisors to our clients across the region and have responsibility for managing the associated client relationships. Consultants look to develop deep linkages with our clients and help clients make best usage of our more »

Adobe Execution Manager Salary: National circa £40,000, London salary £50,000 - £60,000 We are looking for an expert CRM (Customer Relationship Management) system user, who has prior experience of building, quality checking and deploying marketing campaigns, to undertake the position of Adobe Execution Manager. Prior knowledge of … with ease. A bit about the job: This is a new role within our CRM Centre of Excellence, which sits within Aviva’s wider Customer & Marketing team. You will report into our Adobe Execution Lead and will be tasked with delivering campaigns, via Adobe Campaign, to support acquisition, cross … sell, customer engagement and retention across all Aviva products. You will also be responsible for the maintenance and optimising of all BAU campaigns, as well as accountable for building new, innovative campaigns. Aviva introduced “smart-working” in 2020 and encourage flexible working; however, the successful post-holder more »

the client’s focal point for SGS Kn/CBE services post contract award and work to the agreed client plan. Focus on maintaining customer satisfaction and maximising the opportunities for expanding our service offering as well as revenue Develop and deploy global co-operative agreements within the SGS … and outcomes of the SGS services delivered. This includes performance reporting and trend analysis from the programs delivered. To achieve sales targets/client retention targets set by Global Head International Sales & Accounts. Qualifications PROFILE A post-secondary education (degree and/or diploma) in a Business-related more »

processes across the firm with a view to implementing and designing strategies for continuous improvement. • Work closely with Partners on business development and client retention initiatives. • Attend, set agendas for and chair Senior Leadership Meetings, manage stakeholder expectations and ensure procedures are adhered to. • Work closely with finance more »

and their applications within the marketing consultancy space (NLP, Computer Vision, LLMs) SKILLS AND EXPERIENCE Required Proficiency in Python and SQL Proven experience in customer-driven modelling, with clear commercial impact and value highlighted Excellent communication skills, and a growth mindset End-to-end experience with skillset in Docker …/Kubernetes and cloud platforms Preferred Experience developing Propensity and customer retention models Experience developing recommender systems. Experience in Forecasting and marketing modelling Pricing and promotion optimisation modelling Apply below more »

targets Managing the day-to-day relationship with customers, ensuring regular face to face on-site visits where appropriate, delivering exceptional service and maximising customer retention Escalating client issues through our resolution process and ensuring they are resolved Delivering revenue growth within each account from cross selling … audits and supporting training Supporting the Sales Operations Team with the preparation of proposals, tenders and statements of work Maintaining accurate records of all customer activity within our CRM system and in other formats as required Supporting the sales team with attendance at conferences and exhibitions. Responsibilities & Experience Develop … and implement retention strategies Knowledge and experience of Healthcare IT sales Knowledge of PACS & RIS Prepare operational and financial department reports Directly coordinate strategic plans and have a commercial mindset Marketing initiatives to maximise exposure and profitability 5+ years' of experience in a similar role Strong leadership skills. more »

team, you’ll be working with several internal and client-based teams, helping to develop models, tools, and algorithmic models, to help aid in customer retention, engagement, and much more. The firm is beginning to use Machine Learning and AI within the role, so the ideal candidate more »

how to operate and maintain fire detection systems effectively. Offer guidance on best practices for fire detection system management, system administration, and troubleshooting procedures. Customer Support: Offer technical support to clients during and after the installation process. Address any questions, concerns, or issues promptly and professionally to ensure customer more »

for marketing materials, including website content, product descriptions, social media posts, and email campaigns. Develop and execute innovative marketing campaigns to drive brand awareness, customer acquisition, and retention. Analyze campaign performance metrics and use insights to optimize future marketing strategies. Oversee photo and video shoots, ensuring high-quality visual more »

As the CRM Lead, you will be responsible for developing and implementing effective CRM programs to enhance customer satisfaction, build loyalty, and drive overall business performance. Additionally, you will play a crucial role in generating actionable insights from data to inform strategic decision-making across Homebase. Working hours … depending upon experience) plus bonus earning potential. Key Responsibilities: CRM Strategy & Plan: Build strong relationships with the CRM agency and insight partners. Analyse customer behavior, preferences, and trends to inform marketing and sales strategies. Provide regular reports and dashboards to senior management, highlighting key performance indicators and actionable recommendations … personality to life and reinforces our brand's credentials. Marketing Campaigns & Trading: Develop and execute comprehensive CRM strategies with our delivery partner to enhance customer engagement, retention, and satisfaction. Collaborate with cross-functional teams, including commercial and other marketing channels, to align CRM initiatives with overall business more »

audiences. You will work across various digital channels, including social media, search engines, email and websites, to create compelling content, generate leads, and nurture customer relationships. By analysing campaign performance, staying abreast of industry trends and implementing optimisation strategies, you will drive measurable results and contribute to the overall … ongoing activities using our internal CRM system Dealing with client and press enquiries in a friendly and professional manner ensuring a high level of customer service is delivered. Both on the phone and in person Work co-operatively with colleagues to ensure that the team operates consistently and effectively … have a healthy attitude to work-life balance, we value our employees and the strengths they bring to our business. Our staff and client retention are very high, and our team loves the culture of the agency, one that is supportive, flexible and open. About You: You must more »

best practices. Recommending and attending exhibitions and conferences to develop the company products. Building and maintain strong relationships with clients, ensuring high levels of customer satisfaction and retention. Evaluating bids, coordinating bid submissions and working collaboratively with cross-functional colleagues across the globe in design, sales, finance, supply chain more »

commitment to becoming the #1 IT MSP for SMEs in the UK, keeping our clients at the forefront of modern technology whilst delivering exceptional customer service. Our wide selection of services includes IT support, cybersecurity, cloud solutions, and more, all geared towards helping clients achieve their goals and grow … there! You could potentially be the latest addition to our supportive network as our new Account Manager. If you are confident at providing excellent customer service, this could be the perfect opportunity for you. Provided you have a genuine interest and enthusiasm for IT, we can offer you the … focus on building strong relationships with our clients by adding value wherever possible. Thanks to this approach, were able to boast a 97% client retention rate, giving each one the confidence to refer us onwards. Working with our Account Director, youll be required to: Build productive and profitable more »

delivery of technical services to a high end commercial site. You will be a key member of a successful team working closely with the customer to ensure tge clients receive the highest level of service. Responsibilities: Manage technical service delivery to clients, ensuring high quality and timely delivery of … services Develop and maintain strong relationships with clients, ensuring customer satisfaction and retention Manage technical resources, including staff and contractors, to ensure that they are effectively utilized Identify and implement service improvement initiatives to enhance service delivery quality and efficiency Monitor and report on service delivery metrics more »