1 to 25 of 73 Permanent Customer Service Jobs in Birmingham

The Head of Technical Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences, lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. The Head of Technical Service Assurance will be developing and implementing service assurance policies, procedures, and best practices across all Intercity Service towers. Monitoring and reporting on … service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects, The Head of Technical Service Assurance will also support with contract management to ensure the more »

Customer Service Specialist (Engineering/Technical) £26,000 - £33,000 + Industry Training + Career Progression + 29 Days Holiday Office based, commutable from Malvern, Tewksbury, Worcester, Herefordshire, Pershore, Ledbury, Evesham and surrounding areas Are you a highly organised individual that thrives off building relationships with customers looking … Supervisor all whilst having a great work life balance and bonus to increase your earnings? This is a great opportunity for someone who is customer service focussed that wants to continue their career in a close knit team and be heavily trained with great career prospects. This company … excel and further themselves. The Role: *Office based Monday to Friday, 40 hours per week *Providing Phone support to customers and offering a brilliant service *Lots of training and future career progression The Person: *Customer service focused background *looking for a long term career based role Reference more »

This is a fantastic opportunity for a SAP ByDesign Supply Chain Consultant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. ** Candidates must be able to work in the UK without restrictions ** Role Info: SAP ByDesign Supply … Client Sites as Required £65,000 per annum Plus Full Benefits Package Permanent - Full Time Reporting to: UK SAP ByDesign Team Lead Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum … as their primary job function. We take care of our customers solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our more »

join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role … in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. … buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus more »

The Service Manager UK & Ireland manages a team of Field Service Engineers and Service Support administrators to deliver the highest technical standards and quality in the assistance and support we provide to our customers. Candidates should be located in the Greater Birmingham area . Responsibilities: Team Management … Manage the Service team covering UK & IRELAND region ensuring adequate service coverage based on the installed based density in all regions. Able to assess and report on staff capabilities and performance, following and abiding by Company policies and processes. Manage a team of FSEs working nationally and Service Support staff based in Birmingham, reviewing their annual performance according to the Global Compensation policy and Rewards cycle. Organize workload of Service Engineers and shifts/on duty weekends for chains support, ensuring optimization of resources/time to repair/travel time. Overview quality improvement in FSE more »

Electronics Field Service Engineer, Medical Surgical Systems Basic Salary £36,000 - £38,000 On Target Earnings £43,000 Company Car £5,000 Bonus Lunch Allowance Overtime Healthcare Pension - Employer 10%/Employee 3% Full Product Training The Role - Electronics Field Service Engineer, Medical Surgical Systems Following expansion, they … seek to recruit a technically motivated and customer focused Field Service Engineer, responsible for: The service and breakdown repair on a wide range of sophisticated medical systems, utilised within theatres, NHS departments and private healthcare environments Visiting customer sites and providing customers with valuable solutions for … troubleshooting Liaising with a whole host of external customer contacts, including clinicians from within the NHS and a range of private independent healthcare organisations and laboratories Your Background - Electronics Field Service Engineer, Medical Surgical Systems To be considered for this exciting role you must be able to demonstrate more »

Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers … technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes … maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset more »

We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Experience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain … to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CX-M: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing … and implementing improvements to service performance Act as the first point of escalation for our customers for any complex queries or issues Without commercial priorities, a CX-M is often best placed to be the early warning system to address any issues up front, avoiding an escalation of customer more »

Job Title: Service Delivery Manager Who Are We? Join a dynamic waste management company committed to delivering excellence in service and sustainability. As a Service Delivery Manager, you'll play a pivotal role in ensuring efficient operations and exceptional customer service. Role Overview: The Service … of the office and collection drivers, ensuring tasks are completed in line with health and safety policies and profitability objectives. Working closely with the Service Leadership team, you'll strive to deliver a best-in-class service to our valued customers. Main Tasks and Activities: Prioritise work schedules … Utilise Power BI reports for standards management. Conduct driver appraisals and assist in new driver inductions. Optimise overtime and adherence to start times. Address customer inquiries and investigate missed collections promptly. Log and resolve customer complaints using CRM. Conduct daily route debriefs and address issues promptly. Arrange site more »

Account Manager OR Fast Track Engineer position. This unique opportunity will allow the right person to flourish as a Technical Engineer and as a Customer Success Manager, working for one of the UKs leading Microsoft Solutions Partners, with 8 Microsoft Specialisations and 5 Microsoft Designations. Role Overview: As aMicrosoft … successful onboarding of workloads within M365. Responsibilities: Provide technical guidance, best practices, and remediation steps to successfully onboard users to Microsoft Office 365. Support Customer Success Managers (CSMs) during customer welcome calls by addressing technically minded questions. Lead technical workshop discussions with customers across specific M365 workloads, tailoring … approaches to help them achieve their goals. Own technical workshop engagements through their lifecycle, ensuring satisfactory customer resolution. Accurately record time in a centralized system for reporting on customer service usage. Requirements: Practical knowledge of the full M365 stack Hands on technical support experience and capabilities Any more »

Hays are looking for a Head of Service Delivery where you will be responsible for the delivery of all Managed Services agreements with customers. The role requires an approach to maximising the value to our customers whilst delivering as cost effectively as possible. To deliver this with high levels … of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business' objectives. Hybrid - 3 days a week on site non negotiatable Permanent Manage service performance against SLAs and underpinning … engineering and administrative staff. Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing the costs of service delivery more »

Life Assurance Electric vehicle Salary Sacrifice scheme Our employees are entitled to participate in an Employee Assistance Programme (EAP). Thisis a virtual benefit service which connects our Employees to third party specialists who can help to manage their health and wellbeing and that of their family. In addition … to the EAP the service includes: Remote access to a UK based GP 2ndOpinion consultations Mental health assessments and physiotherapy . About the Role In your new role as Internal Sales Executive, you will need to develop new business for the company via the Phone, Email, LinkedIn, and Video … call software such as Zoom and MS Teams. Engage with new customers to understand needs and requirements and map these into the product/service on offer. Qualify new sales prospects. Build a steady pipeline by identifying and selling to prospects. Maintain relationships with clients. Achieve KPIs; delivering revenue more »

To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service requests for the repair of business equipment. Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out … and gain acceptance to the machines condition and performance following the service work you have completed. Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction. Look for opportunities to give the customer guidance and training so they can more »

Service Engineer Air Handling Units (AHUs)/HVAC Controls Job Title: Service Engineer Air Handling Units Industry Sector: Service Engineer, Engineer, F-Gas, IPAF, PASMA, Air Handling Units, HVAC Controls, AHU, AHUs, HVAC, Main Contractors, Consultants and Sub-Contractors Ideal living location: Midlands Area to be covered … National Remuneration: £35,000 - £40,000 Benefits: Company vehicle, pension, phone, laptop & 25days annual leave The role of the Service Engineer Air Handling Units will involve: Service Engineer position dealing with a range of manufactured air handling units and HVAC controls Carrying out planned service and maintenance … of all AHU systems Liaise with the service team to update them on the status of jobs Report any relevant faults/further works Meeting agreed customer response times Further develop and build relationships with clients Reporting on completed works before leaving the job The ideal applicant will more »

for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms … Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 43,026 + employees from over 80+ nationalities, as of September, 2019. Overall Purpose of … in relation to contract mobilisations and demobilisations, in line with existing internal procedures Ensure that all administrative legal obligations are adhered to and excellent customer service is given Communication via email and letter correspondence and via telephone with various levels of management and external parties Ensuring all transferring more »

limited Js coding around web parts) ServiceNow development Extensions of existing BOXI Universes Candidates with the following roles and responsibilities will also be considered:- Service Level Management Application Support Incident Management Customer Service Support Service Acceptance Relationship/Stakeholder Management Testing Change Management Release and Deployment more »

retail stores and luxury leisure and hospitality conference centres. Responsibilities Day-to-day delivery of full installation of AV, lighting, and automation technologies Attending customer premises to establish reported fault and a prompt restore service Ensuring accurate completion and return of AV asset documents upon installation sign off … and Field Service records and paperwork for customer service visits Proactively building close working relationships with your team and customers enabling best service Identify potential improvements and feed back to customer and sales Timely and accurate reporting and feedback of installation and service work more »

retail stores and luxury leisure and hospitality conference centres. Responsibilities · Day-to-day delivery of full installation of AV, lighting, and automation technologies · Attending customer premises to establish reported fault and a prompt restore service · Ensuring accurate completion and return of AV asset documents upon installation sign off … and Field Service records and paperwork for customer service visits · Proactively building close working relationships with your team and customers enabling best service · Identify potential improvements and feed back to customer and sales · Timely and accurate reporting and feedback of installation and service work more »

To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and … functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management Work with … colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold more »

with ongoing quality training and career development opportunities This is a terrific opportunity for a high-calibre IT support professional with experience in a customer facing environment to join our impactful organisation. You’ll be stepping into a crucial role, ensuring that colleagues have the necessary IT support to … Support Analyst, you will act as the first point of contact for all IT enquiries from colleagues, using an ITIL based framework. Delivering excellent customer service, you will respond to enquiries via telephone, email, a self-service portal and in person, resolving incidents in accordance with operational … including One-Drive management, Teams, SharePoint, Online Exchange - Remote desktop management tools - Anti-Virus management - Print management You will also need: - Experience within a customer facing environment - Familiarity with ITIL framework - A full, valid driving licence and use of a vehicle The closing date for this role is 2nd more »

detail Knowledge of industrial sector would be advantageous Job responsibilities Achieve sales and margin targets Win & retain profitable new business Retain and grow existing customer sales and margins Ensure regular customer contact to achieve outstanding customer service Work with internal departments and suppliers to maximise sales more »

for the role you must have been working in a similar capacity in recent roles and either have or be pursuing relevant D365 certification, Customer Service, Sales, Field Service etc. Excellent opportunity, full Job spec available and more details, salary is a guide and Dependent on Experience. more »

with a PM and BA. The business is a well known and respected retailer. They are a big brand name, leading their industry in customer engagement and rapidly developing a successful blend of physical and digital interactions. We are looking for Solution finders - experienced Digital Solution Architects with a … good understanding of retail, e-commerce, supply chain, logistics and customer service channels. The technology and skills required Understanding of Architectural Frameworks (e.g. TOGAF) Cloud technologies – IaaS, PaaS, SaaS (in any public cloud) Microsoft Azure such as Logic App, Functions, Data Factory, Event Grid, Microservice, APIs, Power Apps … and Office 365 Integration patterns (API’s, Microservices etc) Tooling (Postman, Swagger, VS Code) APTOS ePOS SAP Ecommerce (Sales Force Commerce Cloud) Customer Services (Sales Force Service Cloud) Payment (Ecommerce, Card Present, Credit Agreements, Gift Cards) Supply Chain (Infor, Manhattan etc) Work Force management (e.g. Day Force) Database more »

and understandably to the end-user The role focuses on providing IT services, following robust processes and providing accurate and consistent outcomes Understanding agreed Service Levels, ensuring our SLAs and KPIs are met consistently, and providing the best support possible to our business users Required experienceL Solid, recent experience … Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under own initiative Knowledge more »

To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and … functionality. Respond to customer service requests for the repair of business equipment and... more »