1 to 25 of 76 Customer Service Jobs in Birmingham

We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Experience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain … to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CX-M: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing … and implementing improvements to service performance Act as the first point of escalation for our customers for any complex queries or issues Without commercial priorities, a CX-M is often best placed to be the early warning system to address any issues up front, avoiding an escalation of customer more »

retail stores and luxury leisure and hospitality conference centres. Responsibilities · Day-to-day delivery of full installation of AV, lighting, and automation technologies · Attending customer premises to establish reported fault and a prompt restore service · Ensuring accurate completion and return of AV asset documents upon installation sign off … and Field Service records and paperwork for customer service visits · Proactively building close working relationships with your team and customers enabling best service · Identify potential improvements and feed back to customer and sales · Timely and accurate reporting and feedback of installation and service work more »

The Service Manager UK & Ireland manages a team of Field Service Engineers and Service Support administrators to deliver the highest technical standards and quality in the assistance and support we provide to our customers. Candidates should be located in the Greater Birmingham area . Responsibilities: Team Management … Manage the Service team covering UK & IRELAND region ensuring adequate service coverage based on the installed based density in all regions. Able to assess and report on staff capabilities and performance, following and abiding by Company policies and processes. Manage a team of FSEs working nationally and Service Support staff based in Birmingham, reviewing their annual performance according to the Global Compensation policy and Rewards cycle. Organize workload of Service Engineers and shifts/on duty weekends for chains support, ensuring optimization of resources/time to repair/travel time. Overview quality improvement in FSE more »

would be an advantage Microsoft SQL and operating systems Agile methodologies Personal profile: Career-minded and dedicated Team player, flexible, hands-on mentality Strong customer service skills Exceptional verbal and written communication skills Interested, intrigued or want to find out more? Apply today so that we can start more »

Our client are an online SaaS logistics software company which combines dynamic route optimisation, vehicle tracking, real-time progress monitoring and customer ETA messaging. Their Transport software helps their customers, delivery and field service companies, build excellent consumer experience, focus on customer service and efficiently utilize … our client was born, and since 2012 the business has gone from strength to strength and now have over 400 customers running distribution and service fleets using our clients generated plans every day. Their mission is to help distribution and service businesses to dramatically transform their operations by … that is much broader than a typical system configuration position. If you are driven by understanding how things work, committed to delivering a great customer experience, and able to digest and explain complex topics, their implementations team is right for you. You will manage Implementation projects from sales handover more »

Service engineer Machine Tools Midlands £40,000 - £50,000 basic (40 contracted hours) + Circa £10,000 bonus + 5% pension + life insurance + private health care +smartphone . My client is a market leading machine tool OEM renowned for their state of the art Japanese engineering technology … sliding head lathes, cnc machinery and turnkey solutions. Predominantly they service industries within the medical, electric vehicle and aerospace industries providing sliding head lathe solutions for the manufacture of complex components. They are seeking multi-skilled junior engineers from a CNC maintenance apprenticeship to join their dynamic and growing … their staff and provide excellent training and internal opportunities for progression to keep you motivated. The Role: You will provide an exceptional level of customer service to a range of blue-chip clients and SMEs. You will provide breakdown cover and work on installation projects. You will complete more »

teams, you'll troubleshoot issues and deliver high-quality software solutions and services. Key Responsibilities: Pre & Post Sales: Uphold and enhance the standard of customer service excellence for Autodesk® products. Provide Pre-Sales consultancy support for Autodesk® Inventor, AutoCAD, Fusion 360, and Vault, including effective technical presentations and … part modeling, assemblies, sheet metal, static and dynamic motion analysis, routing, and iLogic applications. Offer telephone helpdesk support for the Autodesk® product portfolio. Manage customer account technical requirements to deliver a value-added service. Collaborate with the Sales team to identify and drive new business opportunities for Autodesk® products. more »

an Employee Assistance Programme offering free, 24-hour confidential assistance Desired Qualities, Skills and Knowledge: Someone who wants to work in a school Good customer service skills Passionate about IT Able to prioritise tasks Grade 4/C in Math's and 5/C in English Your more »

fire walls, drylining, boarding, cavity barriers, thermal protection, plasterboards, insulation, partition systems, panel wall systems, fire resistant panels etc CSCS card Excellent communication and customer service skills High levels of organisation and attention to detail Full UK driving license Mitchell Maguire is a specialist Construction Recruitment Consultancy, dealing more »

quantity surveyors and estimators. IT literate, specifically in Microsoft Outlook,Wordand Excel. Full driving licence. Must be prepared to travel and work away at customer sites. Candidates should preferably have the following qualifications: Qualified to a suitable levelin Construction, MechanicalEngineeringor an ElectricalEngineeringdiscipline. Previous, or current authorisation to National Grid … maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists more »

hybrid working is the best way for our organisation to fulfil our commitment to a modern, agile workplace while continuing to provide a great service to our customers. Hybrid working means having flexibility between working in the office and at home on agreed days, where a role allows. The more »

To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and … functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management Work with … colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold more »

analysis, you'll determine the next course of action, potentially including escalation to the MLRO. You will periodically review security queue decisions from the customer services REMIT queue on a sampling basis to ensure acceptable reasoning for clearance, particularly concerning Sanctions & PEP screening results. You will conduct manual screening … What We Do BRAC Saajan Exchange Ltd (BSEL), a subsidiary of BRAC Bank Limited, is incorporated in England and Wales, and provides money transfer service from residents in UK, predominantly the Bangladeshi community, to Residents of Bangladesh. The money transfer sector is a highly regulated and competitive sector. It … is absolutely vital for us to provide a service that is 100% compliant. Ready to take on the thrilling challenge of our Compliance Officer role? Don't wait any longerapply now more »

Day-to-day activities will include: Managing and growing existing client accounts Identifying upselling and cross-selling opportunities Negotiating contracts and agreements Providing exceptional customer service and support This role offers excellent earning potential, with a competitive salary and significant bonus opportunities. Key Skills The ideal candidate will more »

Life Assurance Electric vehicle Salary Sacrifice scheme Our employees are entitled to participate in an Employee Assistance Programme (EAP). Thisis a virtual benefit service which connects our Employees to third party specialists who can help to manage their health and wellbeing and that of their family. In addition … to the EAP the service includes: Remote access to a UK based GP 2ndOpinion consultations Mental health assessments and physiotherapy . About the Role In your new role as Internal Sales Executive, you will need to develop new business for the company via the Phone, Email, LinkedIn, and Video … call software such as Zoom and MS Teams. Engage with new customers to understand needs and requirements and map these into the product/service on offer. Qualify new sales prospects. Build a steady pipeline by identifying and selling to prospects. Maintain relationships with clients. Achieve KPIs; delivering revenue more »

the Head of Architecture and with key stakeholders at various levels within ITS and the wider University to ensure the delivery of exceptional IT service across the University. Using authorised Architecture Principles, Standards and Patterns and in line with the relevant Digital Strategy and Technology Roadmaps, the Solution Architect … and design considerations are visible, opportunities exploited, and potential contentions and risks identified and mitigated. Responsible for providing architectural deliverables and input to the Service Design Processes within IT Services. Responsible for contributing to the process for design, capture and productionising architecture and technology standards and patterns for re … architecture and using APIs. A broad technical background in IT, covering operating systems, databases, integrations, cloud-based Software/Platform/Infrastructure-as-a-Service, business continuity and information security. An understanding of the application and software development life cycle. An understanding of release and change management. An understanding more »

Service Engineer Air Handling Units (AHUs)/HVAC Controls Job Title: Service Engineer Air Handling Units Industry Sector: Service Engineer, Engineer, F-Gas, IPAF, PASMA, Air Handling Units, HVAC Controls, AHU, AHUs, HVAC, Main Contractors, Consultants and Sub-Contractors Ideal living location: Midlands Area to be covered … National Remuneration: £35,000 - £40,000 Benefits: Company vehicle, pension, phone, laptop & 25days annual leave The role of the Service Engineer Air Handling Units will involve: Service Engineer position dealing with a range of manufactured air handling units and HVAC controls Carrying out planned service and maintenance … of all AHU systems Liaise with the service team to update them on the status of jobs Report any relevant faults/further works Meeting agreed customer response times Further develop and build relationships with clients Reporting on completed works before leaving the job The ideal applicant will more »

To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service requests for the repair of business equipment. Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out … and gain acceptance to the machines condition and performance following the service work you have completed. Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction. Look for opportunities to give the customer guidance and training so they can more »

PORTUGUESE SPEAKING CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY : £13.00 PER HOUR People Solutions are looking for a Portuguese speaking Customer Service Advisor for our Client based in Birmingham. The requirement to speak to Portuguese is necessary for this role as you will be speaking to Brazilian Nationals more »

Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … troubleshooting to ensure we are providing value. On a daily basis you will be using your abilities to combine your technical skills, creativity and customer focus to deliver great solutions to our customers and ensure they get the best out of our technologies and solutions. Plan, design, estimate, develop more »

supplying bespoke equipment internationally across 70 countries. The business is family owned and utilises the latest technology and innovative manufacturing systems with an extensive customer portfolio across the UK. On the back of its success and growth, they are now seeking a Service Coordinator to join the Team. … The role With over 700 distributors UK Wide, A Service Coordinator is now required to join the team on a permanent basis at their Birmingham facility. You will take responsibility for: Providing premium customer service, answering calls and responding to customer enquiries Whilst coordinating alongside the … service team, being responsible to book services, repairs and arrange installation dates Liaising with the sales team to ensure all necessary customer documentation and checklists are completed. Maintaining effective communication channels between customers, service and sales team to ensure smooth operations and customer satisfaction Managing administrative more »

The ideal candidate will be responsible for the installation, maintenance, and repair of fire alarm systems, security systems, and related equipment. Key Responsibilities: Install, service, and repair fire alarm systems, intruder alarms, CCTV, and access control systems. Conduct routine maintenance checks and perform necessary upgrades. Diagnose and resolve technical … issues with fire and security systems. Ensure all systems are installed and maintained in compliance with industry standards and regulations. Provide exceptional customer service and support to clients. Maintain detailed records of work performed and materials used. Collaborate with team members and other departments to ensure smooth operations. … alarms, CCTV, and access control systems. Ability to read and interpret technical diagrams and manuals. Excellent problem-solving and troubleshooting skills. Strong communication and customer service skills. Valid driver's license and willingness to travel to various sites. Preferred Qualifications: Certification in fire safety or security systems engineering. more »

has celebrated over 26 years in the Technology industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … seen significant growth across our practices and our Service Reliability Group is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description Responsible for the architecture, design, configuration, development, deployment, and maintenance more »

has celebrated over 27 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … patterns and best practices, working with development teams as well as directly with customers. Technical subject matter expert. Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, enforcing standards. Liaise directly with customers to more »

checks, transfers, annual meeting planning, and webcasts). Close coordination required with Legal/Compliance/IM/Marketing & Communications teams and third-party service providers. Assist with document production and logistics for client update meetings, fundraising roadshows for existing clients. Background and experience: 1 to 5 years’ relevant … of anti-money laundering (AML/KYC) and control procedures, client onboarding, GDPR requirements, partnership subscription and transfer agreements, data protection. Highly developed interpersonal, customer service and verbal/written communication skills, must be comfortable speaking with investors at all levels. Education and Qualifications: To succeed in this more »