and customer satisfaction. Monitor and manage customer service requests, pushing them through to resolution. Work closely with cross-functional teams to resolve issues and prevent recurrence. Conduct root cause analysis and provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements: DV clearance is mandatory. 5+ years … of incident management and service delivery experience. Strong Excel and dataanalysis skills, with the ability to interpret complex data. Experience with ITIL v4 , networking , and vendor management is desirable. Proven ability to manage critical situations calmly and professionally. Salary: £90,000 - £120,000 (PAYE) Location: Remote role - 2/3 times a month onsite near Feltham, UK More ❯
and customer satisfaction. Monitor and manage customer service requests, pushing them through to resolution. Work closely with cross-functional teams to resolve issues and prevent recurrence. Conduct root cause analysis and provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements: DV clearance is mandatory. 5+ years … of incident management and service delivery experience. Strong Excel and dataanalysis skills, with the ability to interpret complex data. Experience with ITIL v4 , networking , and vendor management is desirable. Proven ability to manage critical situations calmly and professionally. Salary: £90,000 - £120,000 (PAYE) Location: Remote role - 2/3 times a month onsite near Feltham, UK More ❯
team. This will involve sourcing merchandise for events; making sure that you have prepared staff going to events; doing the monthly calendar templates; and a small element of basic data analysis. You will be working alongside a fantastic team who are really friendly and supportive and will be able to teach you what don't know. As long as More ❯
