candidate will have hands-on experience with BMC Helix CMDB, Remedy ITSM, and related modules, along with a strong understanding of ITIL processes and data analytics. This role requires expertise in dashboard creation, data analysis, and technical competencies to support CMDB governance and reporting needs. Responsibilities: Gather reporting … scorecards. Create interactive dashboards, scorecards, KPIs, and executive reports. Develop automated reporting and scheduled distribution of dashboards. Analyze large CMDB datasets to identify data quality issues such as duplicate CIs, orphaned CIs, missing attributes, and relationship inconsistencies. Document dashboard designs, data sources, KPI definitions, and reporting standards. Develop ...