understand user journeys, validate concepts, and shape intuitive and effective user experiences. Create and maintain analysis artefacts including process flows, journey maps, wireframes, data models, business rules, and other supporting documentation where required. Work with engineering, testing, and service teams throughout delivery, helping clarify requirements and resolve ambiguity … Analyse business processes, customer workflows, and product performance to identify opportunities for optimisation, automation, and continuous improvement. Use stakeholder feedback, operational insight, and product data to support informed prioritisation and decision-making. Contribute to estimation, planning, dependency management, risk identification, and delivery governance activities. Qualifications What you’ll bring ...