1 Contract Delivery Manager Jobs in South Wales

Our established client is looking to recruit a Service Delivery Manager for an initial 6-month period and upon successful completion a permanent role would be available. The role is to ensure the service delivery and service support processes deliver a 24/7, 365 availability of … a customer booking service in an effective and cost-efficient manner. Duties: Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans and targets. To increase market penetration and market share of company offerings & collections services To lead, develop and manage the Service Delivery team … performance towards agreed goals and objectives with the aim of providing an elevated level of service to clients. Responsibility for the development, performance, and delivery of the internal and external customer support for the organisation Take accountability for service delivery performance, meeting customer expectations, and driving future demand. more »