1 to 4 of 4 Escalation Management Jobs in the UK with Remote Work Options

actions, publish regular reports to business sector leads with KPI metrics and analysis. Maximise automation of systems to improve response times and resolution completion. Escalation Management: Manage and resolve escalated customer issues, ensuring timely and satisfactory resolutions in line with SLAs. Collaborate with other departments to address systemic … on the latest technologies. Ideal Candidate: Proven experience in a technical support role, with a focus on B2B customer support. Strong leadership and team management skills, with a track record of developing high-performing teams. Excellent problem-solving and decision-making abilities. Exceptional interpersonal and communication skills. Familiarity with more »

Key Responsibilities: Answering & making calls from existing and new clients Proactively dealing with all queries relating to the business Taking payments Liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams Managing email queries A professional approach with the ability to build rapport with … each customer Demonstration extensive knowledge on all our product ranges Facilitating calls from B2B and B2C Account management Translating customer correspondence Project Management Timely escalation management (internal & external) Personal Specification The successful candidate for the customer service representative position, will have the following competences: German fluent … A passion to deliver the highest quality for our clients customers Negotiation skills & conflict resolution Dispute resolution Delivers expected results, meets KPI’s Project management Sufficient mathematical knowledge, required for their particular role There are 2 shift patters available: Shift Patterns (37.5 Hours per week) · Monday – Friday The core more »

providing guidance on managing reputational issues for ESO, working alongside my client in a collegiate and collaborative manner. Accountable for the highest level of escalation and strategic resolution of all TSA related issues; Responsible for leading the ESO relationship with my client for the delivery of all TSA and … issuing communications related to the TSA matters to the relevant stakeholders Accountable for managing and updating, as required, the TSA operational governance processes, e.g., Escalation Management, Change Governance, Governance Forums, etc. Responsible for ensuring that the decisions of Change Approval Boards (CAB) and Project Boards are expedited and more »

prioritise critical requests as appropriate Identify efficiencies by combining planned and reactive work at the same sites Ordering of spares and parts Site access management/appointment booking Be prepared to reprioritise work at short notice to meet critical requests Adherence to all policies and procedures Heirachical and functional … escalation management - training provided Contribute towards the Service Request catalogue to ensure its fit for purpose Provide guidance to end users where processes are not being followed Highlight any issues in relation to "scheduling tools" to ensure its up to date for effective tasking Support the disaster recovery … Service Request Analyst - Key requirements: Excellent organisational skills and ability to prioritise most to least urgent Excellent verbal and written communication skills Effective time management skills and ability to meet deadlines Proficient in Microsoft Office applications (MS Word, MS Excel, MS Teams, MS Outlook) SC, NPPV3 & Parliament Security Clearances more »