20 of 20 Help Desk Manager Jobs

Position Description: CGI Federal has an exciting opportunity for a Helpdesk Manager within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities. The Helpdesk Manager oversees the daily operations of a help desk or IT support team, ensuring efficient and effective technical support to users. They manage a team of support staff, resolve escalated issues, and develop strategies to improve service delivery and user satisfaction. CGI Federal is growing its high-performance team whose members share a passion for building high … IT solutions in a collaborative, fast-paced, outcome-driven mission. This position is located in Arlington, VA. Your future duties and responsibilities: • Team Management: o Supervising, training, and mentoring help desk staff. o Managing schedules, performance, and workload distribution. o Fostering a collaborative and positive work environment. • Service Delivery: o Ensuring timely and effective resolution of technical issues. More ❯

Evaluate technical issues and provide relevant data and recommendations to the Leidos PM NMCI NGEN program office, NCTAMS LANT Customer Relation Management (CRM) team, and CNIC leadership. Manage a help desk operation supporting approximately 800 customers, ensuring high levels of customer satisfaction and timely resolution of issues. Supervise help desk staff and provide guidance and support … QUALIFICATIONS Active Secret security clearance Active IAT II Certification US Citizen Minimum of ten (10) years of experience in the NMCI NGEN technical arena. Proven experience in managing a help desk operation with a significant customer base (approximately 800 customers). In-depth knowledge of all aspects of the NGEN/NMCI program. Familiarity with the hardware and … to evaluate technical problems and provide actionable recommendations. Strong analytical skills to monitor and address recurring technical issues. Proven leadership abilities in managing teams and driving performance in a help desk environment. Experience in training and mentoring staff to enhance service delivery. ADDITIONAL REQUIREMENTS Must be able to obtain and maintain any necessary security clearances. Willingness to travel More ❯

Position: Help Desk Manager Location: Washington, DC (Hybrid) i. Preferably bachelors degree in computer science, information technology, or a related field.ii. At least two years of experience as a Help Desk Manager or in a technical support role.iii. Strong technical background.iv. Excellent analytical and troubleshooting skills.v. Ability to work under pressure.vi. Excellent More ❯

impact DoN technical initiatives and support the warfighter. As the Senior Customer Tech Support Specialist, you will be responsible for: • Provide on-site desktop support as needed, provides general help desk support for User Assistance. • Provide phone support to user's to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management. … IP addresses as requested and with maintaining those IP addresses in the IPA Database. • Utilize the ServiceNow (or current ticketing system) to assign and track trouble calls as appropriate. • Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for … assistance. • Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity, as well as mentoring and managing Help Desk personnel with best practices. To qualify, you will need: • DOD Top Secret Security Clearance • CWF designation IAT Level III Certification • 6 years of similar professional experience in DoD or Federal environments with help More ❯

a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at About the Opportunity DMI, LLC is seeking a Help Desk Incident Managerto join us. Duties and Responsibilities: Leads response to critical incidents to minimize impact and restore normal service as quickly as possible Experienced in prioritizing incidents … based on urgency and business impact, coordinating with Help Desk teams for immediate action Coordinates between different teams and stakeholders to address, resolve, and escalate incidents to higher-level support teams when required Provides clear and timely updates to affected parties and prepares reports on incident trends, response times, and areas for improvement contributing to strategic planning Keeps … detailed records of incidents, actions taken, and resolutions for future reference and continuous improvement and ensures Help Desk technicians are maintaining accurate records Conducts reviews after incidents to identify root causes, assesses the effectiveness of the response, and implements improvements to prevent recurrence Develops and refines incident response protocols to enhance the efficiency and effectiveness of future incident More ❯

Help Desk Manager Remote IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of … for: Smart people with a passion for technology Ability to solve challenging business problems Self-directed professionals Hunger to continually learn and grow Responsibilities: Supervises and coordinates activities of Help Desk Technicians or Representatives engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and email messages from customers seeking guidance on technical More ❯

highest form of third-party validation. Summary ValidaTek is searching for a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service, performance, and optimization of processes to ensure end users have the support they need to be successful when utilizing the network. Responsibilities The manager will: Manage all day-to-day system support functions, ensuring tickets are closed effectively and efficiently and provide a high … all levels of leadership, stakeholders, and end users. Ensures team members do the same. Qualifications To be considered for this position, all candidates must have: 5+ years' experience with help desk support and operation in a DoD IT environment as well as experience with providing customers with day-to-day support by responding to, documenting, tracking, resolving, and More ❯

Responsibilities & Qualifications RESPONSIBILITIES Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk, specifically focusing on Pentagon Primary Technical Control Facility (PPTCF) and Pentagon Alternate Technical Control Facility (PATCF). Monitor the Tech Control group email box for DISA ASI messages, coordinate with the ASI team, and process JSP ASI requests. Oversee all tasks related … in accordance with DISAC standards. Develop training plans, conduct in-person training classes, and maintain the Tech Control training lab. Demonstrated excellence in planning, directing, and managing IT operations help desks. Demonstrated successful working knowledge and supervision of help desk employees. Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits. Knowledge … community. Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services. REQUIRED QUALIFICATIONS Experience: 5+ years with help desk support and operation in a DoD IT environment 5+ years providing customers with day-to-day support by responding to, documenting, tracking, resolving, and managing customer issues More ❯

IT Infrastructure and Helpdesk Manager As IT Infrastructure and Helpdesk Manager, you will play a key leadership role in ensuring that the organisations technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key ResponsibilitiesTeam Leadership & People … take the next step in your IT leadership career? Apply now to join a forward-thinking organisation where your expertise will make a real impact. IT Infrastructure and Helpdesk Manager More ❯

IT Infrastructure and Helpdesk Manager As IT Infrastructure and Helpdesk Manager, you will play a key leadership role in ensuring that the organisation s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key Responsibilities Team … take the next step in your IT leadership career? Apply now to join a forward-thinking organisation where your expertise will make a real impact. IT Infrastructure and Helpdesk Manager More ❯

IT Infrastructure and Helpdesk Manager As IT Infrastructure and Helpdesk Manager, you will play a key leadership role in ensuring that the organisation’s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key Responsibilities Team … take the next step in your IT leadership career? Apply now to join a forward-thinking organisation where your expertise will make a real impact. IT Infrastructure and Helpdesk Manager More ❯

Helpdesk Manager Facilities Management/Building Services Location: Brentwood, Essex Salary: £45,000 A leading Facilities Management/Building Services company is seeking an experienced Helpdesk Manager to oversee its fast-paced service desk operations based in Brentwood, Essex . This is a key role responsible for managing a team handling reactive maintenance requests, PPM … job progression and ensure timely completion Build and maintain strong relationships with clients and subcontractors Produce reports, track KPIs and support continuous improvement Support onboarding and training of new desk staff Assist with system optimisation and process improvements Requirements: Experience managing a helpdesk/service desk within Facilities Management or Building Services essential Strong leadership and coordination skills More ❯

IT Infrastructure & Helpdesk Manager Hybrid - up to 2 days WFH Permanent | 60k to 65k + bonus + benefits This is a great opportunity to take on a hands on leadership role within a growing, international organisation that's investing heavily in its people and technology. You'll be joining a business that's been expanding globally, with new More ❯

IT Infrastructure & Helpdesk Manager Hybrid - up to 2 days WFH Permanent | 60k to 65k + bonus + benefits This is a great opportunity to take on a hands on leadership role within a growing, international organisation that's investing heavily in its people and technology. You'll be joining a business that's been expanding globally, with new More ❯

Role: IT Infrastructure & Helpdesk Manager Location: Northwich (hybrid) Type: Permanent, Full-time Salary: Up to £65,000 + excellent benefits About the Role An exciting opportunity has arisen for an experienced IT Infrastructure & Helpdesk Manager to join a leading financial services organisation during a period of growth. Youll lead a talented IT team, overseeing day-to More ❯

IT Helpdesk Manager Location: Leicester, UK Salary: £40k - £50k Job Profile The Helpdesk Manager is responsible for leading and managing the IT support team and services, ensuring the effective delivery of engineering, IT, and maintenance services. We are seeking an experienced and motivated Helpdesk Manager to lead our IT support team. The ideal candidate More ❯

ve led IT support from the front and still enjoy getting your hands dirty, have a look at this great opportunity. I'm looking for an IT Support Manager to take ownership of day-to-day IT operations for a major private investment firm with circa 2k global employees. This isn't a policy role. It's hands More ❯

ve led IT support from the front and still enjoy getting your hands dirty, have a look at this great opportunity. I'm looking for an IT Support Manager to take ownership of day-to-day IT operations for a major private investment firm with circa 2k global employees. This isn't a policy role. It's hands More ❯

IT Infrastructure and Helpdesk Manager Cheshire/Hybrid Up to £65K + Benefits (Great pension and bonus) An IT Infrastructure and Helpdesk Manager is required for our financial client who are based in Cheshire to lead the team during an exciting period of growth. Responsibilities: Lead and mentor a high-performing IT support team, fostering a More ❯

IT Infrastructure and Helpdesk Manager Cheshire/Hybrid Up to £65K + Benefits (Great pension and bonus) An IT Infrastructure and Helpdesk Manager is required for our financial client who are based in Cheshire to lead the team during an exciting period of growth. Responsibilities: Lead and mentor a high-performing IT support team, fostering a More ❯