Technical Support Engineer III
- Location
- Addlestone, England, United Kingdom
experienced Enterprise Support professional who provides remote technical assistance on F5 solutions to customers. NSE IIs handle multiple cases of standard complexity and potential high urgency, where analysis of customer network environments and customer specific data requires technical and product expertise to arrive at a resolution. NSE IIs document … issues based on an ISO Quality Management System defined set of procedures. Participate in on-going training with F5 products and related technologies. Maintains high schedule adherence (work hours and phone adherence). Effectively manages case escalations to (Engineering Services) while maintaining customer communication. Create and reference F5 solution ...