1 Contract ISO/IEC 27001 Jobs in the East of England

and customer solutions * Perform technical diagnostics and resolve incidents at first point of contact where possible * Train members of the team on new products / services * Lead role on products / services, providing high level of technical expertise to customers both internal / external * Undertake personal training … and development in line with departmental needs and in line with Personal Development Plan agreed with Line Manager * Excellent communication skills - Verbal / Written * Excellent customer service skills * Excellent IT literacy * Capability to achieve Cisco accreditations * Ability to resolve issues in a timely fashion but also to update knowledge … Experience of service management IT tools - Mandatory * ITIL4 Foundation - Preferred * Ability to obtain / retain security clearances relevant to the role and position * ISO27001 awareness Key decisions * Provide SME function for customer / internal and external * Manage complex customer interactions and issues with autonomy * Incident management responsibility Hybrid more »