IT Infrastructure Ops Performance Manager - ITIL - OSS/BSS/CRM
Reading, Berkshire, United Kingdom
Project People
IT Infrastrucutre Operations Performance Manager - ITIL - OSS/BSS/CRM - 6 month contract Reading (2 days/week in office) Role: Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service … quality measures are met and upheld in live operation for IT & Infrastructure technologies. * Accountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level of efficiency and effectiveness. * Accountable for developing organisational commitment to ongoing quality improvement by ensuring … Levels. * Accountable for driving improvements to the operational environment by analysis of contracted service levels with the partners. Essential Skills: Toolsets for data driven operations - i.e. writing reports/dashboards using the below tech stack. = Dynatrace, Helix, Splunk etc People management experience - managing a diverse team Knowing the IT more »
Employment Type: Contract
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