1 to 2 of 2 Permanent IT Support Analyst Jobs in the Midlands

IT Support Analyst Law firm - Birmingham Are you a Desktop Support Analyst looking for a new and exciting opportunity? Do you have experience of working for a law firm or similar professional services? In this challenging but rewarding position at a top law firm, you … will be providing a high level of 2nd line support to end users. Following completion of your 6 month probation, you will be able to work from home 2 days per week, giving you great flexibility and work/life balance that many similar roles don’t offer! Your … responsibilities: Providing remote and deskside technical support for computer applications and hardware as well as Audio Visual support. 2nd line support Assist the helpdesk team when required Working closely with the 3rd line infrastructure team Legal specific applications e.g. iManage, Filesite, Worksite, Netdocs AV/meeting room support more »

IT Support Apprentice - Level 3 Our client is seeking a motivated and enthusiastic IT Support Apprentice to join their team. This is an exciting opportunity for someone looking to start their career in IT, providing first-line support to their clients. Full training will … Monday to Friday; 8:30am to 5:30pm Total working hours: 40 What you will do in your working day: Provide first-line technical support to clients via telephone, email, and remote assistance tools. Respond to and resolve IT support requests in a timely and professional manner. … Troubleshoot hardware and software issues on various devices including desktops, laptops, and mobile devices. Assist with the installation, configuration, and maintenance of IT equipment and systems. Document and track support requests and resolutions using their ticketing system. Escalate complex issues to higher-level support when necessary. Maintain more »