thrive in a fast-paced, high energy, and demanding team-oriented environment. Collaborative to work across multi geography teams and members. Sound knowledge of ITIL disciplines. Excellent customer facing/customer service skills. Flexible work in rotational shifts during business hours. Flexible to provide On-Call out of hours support. more »
/22. Familiarity with basic network protocols A commitment to knowledge sharing and clear, detailed documentation. Ideally, previous experience and knowledge of ticketing systems - ITIL Framework. Ideally, prior experience with Watchguard firewalls Technically inquisitive, with a proven ability to keep up to date under your own initiative. Problem solver with more »
with a passion to optimize process performance to delivery business value. Someone who understands that technology need effective processes. · Working knowledge of NIST, TOGAF, ITIL, ISO 27k, GDPR, CIFIUS is a prerequisite for this role. · Knowledge of Cloud technologies and/or a keen aptitude to learn is a prerequisite. more »
as Bachelor’s or University Degree in Education, Business, Management, Project Management, Finance, Business Administration, Communications, Computer Science, Human Resources, or Economics. Certifications: PMP, ITIL, PROSCI, PMI, or other relevant certifications. Skills: o Process redesign and change management principles. o Familiarity with Service Design, Business Change and Agile methodologies and more »
to deal with a face pace environment and good interaction skills with all levels of the business. Experience Using a ticketing system and following ITIL to manage and close tickets in a timely manner. Windows environment experience such as Windows 10 and Mac OSX (JAMF) experience is also preferred Office more »
integration architecture, including modern RESTful API approaches and traditional messaging and web services. Familiarity with infrastructure and security architecture, IT service management frameworks (e.g., ITIL), and IT governance frameworks (e.g., COBIT). Understanding of secure design and development practices and frameworks, preferably ISC2 CSSLP or CISSP certified. Experience and Qualifications more »
permanent solutions to on-going problems Understanding of fundamental computer architecture, TCP/IP networking, server virtualisation, storage and operating system concepts Knowledge of ITIL, willingness to pursue deeper study and expertise What we offer Competitive salary Generous bonus Excellent pension Fantastic holiday entitlement, 29 days + 2 Impact days more »
produce a consistent high standard of support documentation, providing feedback and ideas so that performance is continually improved Qualifications What we’re looking for ITIL Service Management (or equivalent) Working in a Service Support Role Awareness of Service Management Principles IT Service Management in an outsourced environment Appreciation of the more »
considered for this role you will have a bachelors degree or equivalent in an IT related subject and have multiple years’ experience in an ITIL process role, particularly relating to incident, problem and change management. We would also expect; Experience of developing best practice processes, policies and procedures for functional more »
particularly Azure, Windows, Microsoft 365, Mail filtering, Network typology, Proxy, VPN, LAN/WAN and Firewall as well common security standards & technologies. Knowledge of ITIL Incident, Problem, Request, Change & Knowledge will be required. Strong Azure cloud knowledge encompassing design and implementation is necessary with a focus on conformity to the … other local regulatory control mechanisms Experience Extensive experience in delivering IT related Network, Security, Azure, and Infrastructure propositions. Direct experience in working in an ITIL environment. Vendor management experience including the management of outsourced near shore partners. A passion for and deep understanding of leading-edge technologies. Clear and tangible more »
Process re-design, optimisation and lean practices Delivery Management and Business Analysis IT Operations Requirement’s elicitation Value stream mapping IT Service Management and ITIL Product Ownership and Management Product Centric operating models Benefits: Base Salary: £55,000 - £85,000 (DoE) Discretionary Bonus DV Bonus Flex Fund: £5,000 Health more »
centric approach. Willingness to travel to European offices as needed (approximately 20% travel). Experience working in a multinational or global organization. Familiarity with ITIL best practices. Sound interesting? Please apply to discuss in further depth. more »
support in any of these areas: operations (launch, capacity management, release management), technical support, escalation management, IT consulting. Non-core competencies You have an ITIL certification. You have systems administration skills (Linux, VMware ESXi, MS Server). Recruitment process 1. Discussion with our hiring officer within 2 to 4 weeks. more »
should include MacOS troubleshooting, Apple hardware support, Google Workspace, and video conferencing platforms. JAMF knowledge (ideally including certification), experience with Adobe Creative Suite, Okta, ITIL, shell scripting, and working within an agency environment previously are highly desirable. Ready to take the next step? If you're passionate about technology, thrive more »
technical lingo. Excellent People and relationship management skills. Able to multi-task, highly organised having demonstrated ability to prioritise when under pressure. Experience of ITIL highly desirable. About Our Client Our client is the leading Ka-band high throughput satellite capacity partner to the communications industry in EMEA - extending and more »
issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms. Follow-up, resolve or escalate of cases using ITIL procedures Track, describe and update the cases in our ITSM management system Communicate clearly with the different internal, third party and client teams Manage multiple … experience in a similar role. Experience with Linux machine operating systems is a MUST Proficiency with SQL queries & commands required A working understanding of ITIL processes. ITIL 4 foundation certification would be a plus. Experience with Knowledge base management using KCS methodology is a plus Working experience with K8S and more »
Bexley, England, United Kingdom Hybrid / WFH Options
NEC Software Solutions
to keep up to date with technological advances. Previous experience of working in a direct customer facing environment Excellent communication skills; verbal and written ITIL qualified or at ITIL Foundation and industry best practices PERSONAL QUALITIES: Ability to interact with people at all levels in a sensitive and effective way more »
I have teamed up with an IT Services and Cloud Solutions Specialist who are on the hunt for an new IT Deskside Engineer to represent their client onsite in Central London. The successful candidate must have IT customer support experience more »
collaboratively across teams for server and network device configuration/troubleshooting. Liaise with vendors for timely resolution of hardware issues. Implement and adhere to ITIL-based processes for incident, service request, change, and problem management. Provide expert support for Apple products, including MacBooks, iPads, and iPhones, ensuring alignment with security … English, with the ability to explain complex IT concepts in simple terms. Proficient in Cisco networking, Polycom devices, and Apple product support. Familiarity with ITIL framework and processes. Certifications in CCNA, ITIL, MCP preferred, showcasing a strong foundation in networking, service management, and Microsoft technologies.d more »
setup Active Directory and Microsoft 365 support Support and set-up of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL service management processes Experience using an ITSM ticket management system Research indicates that men will apply more »
setting strategic direction and priorities for the team. Develop, implement, and maintain a comprehensive service management governance framework that aligns with industry standards (e.g., ITIL, ISO/IEC 20000) and supports the organization's objectives. Collaborate with senior management and key stakeholders across the organization to ensure the governance framework … and management experience, with the ability to inspire and lead teams towards achieving strategic objectives. Excellent knowledge of industry standards and frameworks such as ITIL, ISO/IEC 20000. Strong analytical and strategic thinking skills, with the ability to develop and implement effective service management governance strategies. Exceptional communication and more »
preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. more »
You must have experience working within the Lloyd's insurance markets & support these specialty insurance specific applications. Your skills within SQL & understanding of the ITIL frameworks will be necessary for you to be successful in this role. Skills: SQL Eclipse, Claims ITIL framework. Lloyd's insurance market knowledge. What's more »
Knowledge: 1st & 2nd line support experience Providing customer service to all levels of business Active Directory Windows 10 Office 365 Basic network troubleshooting - desirable ITIL - desirable The ability to undergo UK Security Clearance In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an more »
Skills. Experience with Antivirus Software. Experience with Microsoft Office. Experience installing and troubleshooting software applications. Experience installing and troubleshooting printers. Experience in supporting Citrix. ITIL best practice certification Project methodology and certification Project involvement and moving projects forward. Hardware troubleshooting skills. An excellent understanding of computer hardware i.e., CPUs, memory more »
