1 to 25 of 114 Permanent ITIL Jobs in the Midlands

many tasks in parallel SC Clearance or eligible for clearance It is essential that the candidate has x2 IT related Certifications such as Prince2, ITIL, MS Foundation certifications, AWS certifications, etc. Experience of Instruction within the military environment would be beneficial Understanding of common IT delivery frameworks and methodologies Key more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will be instrumental … while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand/… by the IT Service Delivery Manager. Person Specification: To excel in this role, you should possess the following essential attributes, experience, skills, and knowledge: ITIL qualification (minimum V3) with a comprehensive understanding of the ITIL Framework. Proven experience in service management within a dynamic, fast-paced environment, coupled with proficiency more »

or equivalent experience, demonstrating your commitment to staying at the forefront of industry standards. An excellent grasp of ICT infrastructure and familiarity with ITIL principles will further enhance your contributions to our team. Beyond your technical capabilities, we're looking for someone who thrives in a fast-paced environment, capable more »

About the role Working in the IT Shared Services area of IT Service this role ensures ITIL best practice is adopted and promoted across the organisation. Continually assesses ways of working in order to develop or revise artefacts and processes that improve team efficiency and effectiveness. A role model within more »

Any of the following:- Switches, routers, firewalls, VPN''S mobile devices Linux based platforms OSX operating system Backup recovery solutions virtualisation technologies Azure desirable ITIL framework Key technologies in use include:- Sophos XG firewalls Sonicwall firewalls PKI infrastructure Windows server Azure VMware vCloud Microsoft Intune Experience of any of the more »

there are key dependency with our suppliers. Person Specification Knowledge/Experience/Skills: Bachelors degree in computer science, computer engineering, or information technology, ITIL Certification or equivalent. Detailed knowledge of IT technical concepts from support through to infrastructure. Technical knowledge and experience of SQL, Visual Studio, SOQL, Azure Dev more »

IT Services and Business Change, additionally interacting with business teams, as and when required Maintain good customer relationships Managing compliance and patching, vulnerability management, ITIL BAU Queue management, small project work within the customers time frames, providing technical advice and recommendations where required Managing documentation, taking ownership and updating knowledge … IP Protocols Routing and Switching fault resolution Understanding of Firewalls and security technologies Experience of ICMP/SNMP monitoring tools Experience of VMWare NSX ITIL certification. more »

Directory and Microsoft 365 Admin Administration of MDM platform IAM, Single Sign On and MFA Technologies ITSM Tools and Document Management Systems Qualification in ITIL Foundation V4. If you're looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with more »

is a combined operational based position operating within the IT Service Management team. Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration Management processes are crucial to the success of the role. To support the IT Change & Configuration Management function to help reduce risk … changes. Technical/Professional Qualifications/Requirements At least 5 years' experience in a similar role. Familiarity with helpdesk ticketing systems (ITSM tools). ITIL Foundation qualified. Good all-round knowledge of IT Applications/Infrastructure. Experience of CMDB Data modelling and reporting. Strong customer service orientation, good communication, teamwork … manage multiple priorities and stakeholders in a fast-paced environment. Willingness to participate in continuous learning and training initiatives. Proven track record of managing ITIL processes in medium to large organizations. more »

and C# .NET. Preference for Power Platform experience. Client-facing acumen with D365 CS experience. Previous exposure to managed services environment and applications management. ITIL Foundation qualification preferred. Eligibility for SC level clearance You will be working with an outstanding organisation who prioritise the well-being and professional growth of more »

Service Manager - up to £45,000 plus company car Are you an Account manager with experience in ITIL? DCS Technology are working in partnership with a key client to find a services manager. You will be a joining an industry leader to help manage partnerships on a nationwide scale. About … performance in mind. Provide 24 X 7 IT Duty manager cover (1 week in 6) About you: Clear understanding and demonstrated experience on implementing ITIL framework. Strong knowledge of IT systems and their management. A proven ability to manage/build new and current relationships at all stakeholder levels. Experience more »

operational change. Work as part of a team to deliver complex solutions as lead specialist, project team resource or technical support. Good understanding of ITIL & related processes. Liaise with third parties and vendors. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Experience writing process documentation more »

modernising legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or more »

the delivery of complex industrial IT solutions in manufacturing environments. Working knowledge of Enterprise IT systems and associated service and project delivery frameworks (e.g., ITIL, PRINCEII, TOGAF). Good understanding of OT (Operation Technologies) such as PLCs, SCADA, HMIs , and associated data transport protocols like OPC UA, OPC DA, MTConnect more »

printing and Enterprise Telephony Corporate Security Administration Obligations including AV, VPN, Rapid 7 Vulnerability Mgmt. Mobile device Technologies, Management and encryption, Mobile Iron DESIRABLE ITIL SCRUM RELEVANT CAREER HISTORY/EXPERIENCE NECESSARY TO FULFILL THE JOB ROLE MINIMUM Hands on exposure and responsibility for the aforementioned skillset. Needs to be more »

is a combined operational based position operating within the IT Service Management team. Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration Management processes are crucial to the success of the role. To support the IT Chan... APCT1_UKTJ more »

alongside a salary of up to £50,000. You will be involved with leading a dynamic team, using your technical expertise and having strong ITIL knowledge to inform your decisions. Your role will involve, Managing the First Line and Second Line team. Overseeing day-to-day operations. Dealing with escalations more »

in a professional manner at all levels including staff within NGH and other Trusts and members of the general public and outside agencies Desirable ITIL Foundation in Service Management CompTIA A+ CompTIA N+ MCSA in Window 10 - installing & Troubleshooting Knowledge & Experience Essential Experience of providing telephone support to customers in … technical and professional staff Experience of delivering ICT service desk support Experience of working in a hospital or other NHS setting Working in an ITIL environmen Skills Essential Good keyboard skills with attention to detail Attention to detail with excellent written English Good analytical/problem solving skills Strong interpersonal more »

the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL Incident Management framework. The team is focused on restoring normal service operation as quickly as possible, minimising the disruption to the end client/general … and Experience: Strong experience working in a Service Manager or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4 and/or ServiceNow) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release more »

Mathematics at grade C or above NVQ II in Customer Care or IT related subject European Computer Driving License or equivalent IT qualification Desirable ITIL Foundation in Service Management CompTIA A+ CompTIA N+ MCSA in Window 10 - installing & Troubleshooting Experience Essential Experience of providing telephone support to customers in a … using guidelines alongside own initiative when dealing with customer's requests and queries Desirable Experience of delivering ICT service desk support Working in an ITIL environment Familiar with basic PC hardware components and functionality Key Competencies Essential Able to communicate effectively with customers from a wide range of backgrounds Understanding more »

and deliver programs of work. Product specification and designs for information systems and their components adhering to business needs. Have the opportunity to become ITIL 4 certified. You’ll be an excellent fit if you have: Experience of MS SQL Working knowledge of SSIS, SSRS, SSMS or BIDS Exposure to more »

Microsoft technologies Experience working in a commercial environment supporting bid responses. Demonstrable ability to work within a team environment Togaf 9 and above certification ITIL foundation. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills more »

application support and incident investigation Desirable: Familiarity with programming languages (Java, Python, PL/SQL, C++) Desirable: Operational experience within an automated distribution facility ITIL Foundation certification is a plus Company Benefits: Competitive salary up to £40,000 Pension contribution up to 6% Private healthcare, including dental and optical cover more »

Development Lifecycle methodologies Familiar with at least one help desk and customer support tool. Proficient in Software Testing and Quality Assurance methodologies. Proficient in ITIL processes and practices. Proficient in Business Process Analysis (as-is and to-be). Additional advantageous skills, experience, and familiarity: Two years experience in a more »

management and ticket handling Experience of working to SLA's and KPI measures Experience of using/contributing to a Knowledge base Understanding of ITIL is beneficial Strong interpersonal and relationship building skills. The ability to communicate effectively verbally and in writing Team Player, willing to help and support others. more »