1 to 25 of 66 Permanent ITIL Jobs in the West Midlands

Soft Skills: · Analytical problem-solving skills to follow an incident or problem through to resolution · Excellent Customer service skills · Experience of working in an ITIL environment preferred but not essential · Use initiative with a positive and can-do attitude · Identify business impacting incidents and escalate according via the escalation process more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will be instrumental … while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand/… by the IT Service Delivery Manager. Person Specification: To excel in this role, you should possess the following essential attributes, experience, skills, and knowledge: ITIL qualification (minimum V3) with a comprehensive understanding of the ITIL Framework. Proven experience in service management within a dynamic, fast-paced environment, coupled with proficiency more »

Who we are looking for As an Infrastructure Engineer, you will be using your varied technology skills to support, maintain and manage a range of diverse technologies. The Infrastructure Systems team are responsible for the lifecycle management of compute and more »

the ability to communicate and advise effectively to non-technical internal customers. Degree Level Education in a relevant subject Hold a professional qualification in ITIL Foundation Have had 3 years plus industry experience of working as an Integration Engineer within a medium to large sized organisation. Have good expertise and more »

Infrastructure Lead Retail/Technology/ITIL Up to £50,000 base salary + benefits Hybrid- Midlands I am looking for an Infrastructure Tech Lead to join a growing retail brand who are in the process of modernising their technology estate, with significant investment in IT. In this position, you more »

operations, promptly reporting any issues. Your attention to detail will maintain our high standards. What we are looking for: Ideally degree educated or equivalent ITIL Foundation Lean 6 Sigma Experience of CRM and ITSM Systems Strong experience in an MSP Deep understanding of technologies within our portfolio Evidence of building … clear and concise reports and documents Experience in a technical support/assurance environment or a similar customer-facing role Display strong understanding of ITIL methodology and disciplines. Excellent communication, leadership, and interpersonal skills Strong analytical, problem-solving, and decision-making skills Proficiency in Microsoft Office and other IT tools more »

About the role Working in the IT Shared Services area of IT Service this role ensures ITIL best practice is adopted and promoted across the organisation. Continually assesses ways of working in order to develop or revise artefacts and processes that improve team efficiency and effectiveness. A role model within more »

Building Society here . We do reserve the right toclosethis advertisementearlyif we receive ahigh volumeof suitable applications. About you Youll be experienced with the ITIL based service management framework and change management processes. Youll have a proactive and driven work ethic, with a desire to develop and improve both technical more »

and ensure high-quality deployment. Identify improvement opportunities. About You: Experience working with multiple Servicenow modules. Relevant ServiceNow certifications (CSA, CIS - ITSM, ITILv3 advantageous) ITIL process definition and integration solutions knowledge. Experience leading ITSM implementation projects and ServiceNow life-cycle implementations. Expertise in ServiceNow deployments, ITSM migrations, upgrades, and integration … with third-party tools. Strong ITIL process knowledge and ability to align with customer requirements and industry standards. Excellent communicator, both written and verbal. Strong team management skills and highly organised. How to Apply: Please send over you updated CV to be considered for this role. more »

modernising legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or more »

prioritization and categorization of incidents is important. Skills Required: Excellent Communication skills in English and French (spoken and written). Handling the voice calls. ITIL process on Incident Management and Service Request fulfilment. Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the more »

Networking Experience (CCNA/CCNP desirable) Cybersecurity accreditation (e.g. CompTIA Security+, CCNA Security, CISSP) Active Directory Windows Server Linux administration Desirable experience of using ITIL processes for incident and problem management *This company cannot offer sponsorship If this Information Security Analyst role with experience in Active Directory, Information Security, Linux more »

feedback during planning meetings (i.e., pre-iteration, and retrospectives. Your Profile Key Skills/Knowledge/Experience: Experience as a Technical Consultant. Experience in ITIL Process Definition, Integration Solutions, understanding Architecture solutions. Ability to understand customer business requirements and convert to functional requirements. Experience in leading at least a couple … lifecycle for ServiceNow. Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise. Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards. Certified with … ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation. Good knowledge in Agile/Scrum methodology. Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges, and impacts. Excellent team management skills to manage the project team and members. Good to have: Experience in ServiceNow custom more »

assessing real and potential security breaches, and ensuring thorough investigation and resolution. * Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. * Understanding of day-to-day operations and industry best practices within a Security Operations Center (SOC). * Proficiency in technical security aspects more »

many tasks in parallel SC Clearance or eligible for clearance It is essential that the candidate has x2 IT related Certifications such as Prince2, ITIL, MS Foundation certifications, AWS certifications, etc. Experience of Instruction within the military environment would be beneficial Understanding of common IT delivery frameworks and methodologies Key more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will be instrumental … while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand/… by the IT Service Delivery Manager. Person Specification: To excel in this role, you should possess the following essential attributes, experience, skills, and knowledge: ITIL qualification (minimum V3) with a comprehensive understanding of the ITIL Framework. Proven experience in service management within a dynamic, fast-paced environment, coupled with proficiency more »

of junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and more »

client facing/customer service skills. Stress Tolerance Self-motivation Full, current driving licence Desirable Oracle Accreditation. SQL Server Accreditation. Postgres Accreditation UNIX scripting ITIL Practitioner. Be technically aware of technology outside your remit. Familiarity with local government back-office applications. Additional Information Additional Information We are proud of the more »

Fluent in English in speech and writing High customer and solution orientation Minimum 10 years’ experience at service delivery management position Advanced knowledge of ITIL and Service management – preferably with corresponding certification(s). A structured and independent way of working, being independent and resilient. Willingness to learn and to more »

technical teams. Ability to multitask, manage multiple streams of activity and shift focus regularly. Leadership experience within mature and regulated technology environments, for examples ITIL, PCI-DSS and ISO27001. Knowledge of team measurement, MI reporting and stakeholder management. Degree level qualifications in a technology related subject. Experience working in a more »

responsible for: Investigation, identification of remediation and implementation of application bug-fixes Estimating effort, documenting, and implementing application enhancements Managing tickets in line with ITIL policies and procedures Communication with customers Working alongside a team of experienced Java developers as well as other database and infrastructure support teams to deliver … Qualifications Essential Requirements: 3+ years of Java development UK-based Security Check (SC Clearance) desirable. SC Clearance eligible essential Experience of working in an ITIL-based application support role, certified is preferred Excellent communication skills Additional Information Why Version 1? Share in our Success through our Quarterly performance related Profit more »

Junior ITSM Consultant - ITIL Permanent - £20,000 - £30,000 Remote - UK and International Travel may be required An exciting opportunity has arisen for a Junior ITSM Consultant to join an existing team of consultants, this is a new role due to rapid growth in the organisation expanding in to ITSM more »

Computing, Virtualisation, Network Security, Network Monitoring, IT Operations, Application support, Bespoke software, Server Administration, Enterprise Networking, WAN, LAN, Firewall, VPN, Disaster Recovery, IT Governance, ITIL, TCP/IP, DNS, DHCP, SNMP, Routing and Switching, IT Documentation, 3rd line support, Infrastructure, Networking, IT Support. BeTechnology Group Limited is acting as an more »

with the whole business' objectives. Hybrid - 3 days a week on site non negotiatable Permanent Manage service performance against SLAs and underpinning KPIs. Building ITIL Management Reporting Surface key risks and issues early, building effective mitigation and stakeholder management. Manage major incidents effectively internally and with customers, including clear communication more »

Junior ITSM Consultant - ITIL Permanent - £20,000 - £30,000 Remote - UK and International Travel may be required An exciting opportunity has arisen for a Junior ITSM Consultant to join an existing team of consultants, this is a new role due to rapid growth in the organisation expanding in to ITSM … and work to improvement our processes and customer satisfaction 7) ITSM Tool administration DESIRED SKILLS AND QUALIFICATIONS * Degree or equivalent * IT Service Management experience * ITIL Foundation * Ability to travel - essential * Excellent communication skills both written and verbal * ITIL Service Management experience Ideal SPECIALISED KNOWLEDGE * Knowledge of consulting best practices; Strong more »