101 to 125 of 359 ITIL Jobs with Remote Work Options

Job summary To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management processes and progressing … a sufficient level of knowledge of the nominated systems in order to respond to user queries by shadowing appropriate team members. Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand … Trac Person Specification Qualifications and/or Knowledge Essential Educated to A-level, diploma or equivalent experience Commitment to continuing professional development for self ITIL Foundation Certificate or demonstrable equivalent experience Good understanding of IT infrastructure at a technical level Knowledge and understanding of NHS working environment Desirable Knowledge of more »

as part of the design and delivery of a strategic roadmap of innovative processes, standards and technologies Minimum 5 years' experience of having delivered ITIL-based IT services in a law firm or similar/professional environment. It is expected that the post-holder will have relevant ITIL qualifications. Experience more »

of the NEC Entitlements Team, resolving application issues raised on the application solutions and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner. To provide a good level of service to our customers and ensure that complex or … skills of additional resources, or past experience, as required Experience of working for/with the Public Sector Good customer relationship skills DESIREABLE SKILLS: ITIL v3 Foundation certificate Understand principles of software development within an ISO 9001 accredited environment SQL Knowledge Additional Information Employees of NEC are entitled to the more »

SERVICE TRANSITION MANAGER Fully remote - with occasional UK wide travel Permanent Up to £75,000 The Role: This exciting opportunity for an experienced Service Transition Manager to set the standard for service design, transition, and delivery will offer you the more »

download at any time. Person Specification Education Essential Post Graduate Degree with Qualification/Accreditation in an IT specialism or equivalent relevant technical experience ITIL V3 Foundation qualification Desirable Additional ITIL Qualifications Experience Essential Experience as a Desktop Engineer similar function Experience in effectively supporting a large scale, complex IT more »

of blending BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops … Sync and AD Connect Experience beneficial Azure Containers Azure Kubernetes Azure Endpoint Management/Intune Good knowledge across SCCM; WSUS; SCOM 2019; AGPM; Lumensions. ITIL Foundation certified with a broad experience across Service Management disciplines and Agile delivery Benefits: Development through Training/Certification Put through DV clearance (including tax more »

To excel in this position, you should possess: ICT (Level 5) professional qualification or equivalent ICT qualification. Professional Management qualification (Level 5), or equivalent. ITIL certification in IT Service Management, or similar. Knowledge and understanding of Industry Best Practice and relevant guidelines such as ITIL v4. Significant knowledge of relevant more »

Business Reporter IFS development - PL/SQL Business analysis, stakeholder management, research & presentations Liaising with finance department identify pain points Agile, PM, Prince2, ITSM, ITIL experience and certifications desirable In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when more »

an ISO 27001 environment -A strong communicator to technical and non-technical peers and colleagues across the business at a range of levels -Ideally ITIL accredited Immediate start- North West, Greater Manchester/Lancashire based. Hybrid working The successful candidate will need to be North West based ideally, as the more »

T-SQL and Stored procedures, Data Experience working with Front End Development tools (React, Angular and/or Vue) Good practice change management (e.g. ITIL) Ability to record source code change using Microsoft DevOPs What's in it for you? Annual Leave - You will have an annual leave allowance of more »

ability to stand firm when challenged. Undergraduate degree in information technology, computer science, or related discipline; relevant professional certifications (eg, CISA, CISSP, CCAK, CCSP, ITIL, COBIT) preferred. This is an excellent opportunity for an IT professional to join a growing function, engaging in emerging technologies and offering vast career development. more »

record in system analysis and design, with the ability to recommend and implement solutions to maintain high-quality service delivery. Dev/Ops and ITIL Environments: Experience in Dev/Ops settings and ITIL-aligned environments, with a solid understanding of change management and governance. Contract Details: Duration: Initial more »

Directory/Group Policies Networking Protocols - DNS, DHCP, TCP/IP Excellent problem solving skills Customer-orientated approach, delivering outstanding customer service Knowledge on ITIL or other frameworks Driving Licence/Own car Highly Desired: Experience working within warehouse, manufacturing or e-commerce environments Experience working with inventory/warehouse more »

**Infrastructure Team Leader* Are you a seasoned Infrastructure Engineer with some recent man-management or team-leading experience with hands-on experience with Azure? Do you thrive in dynamic environments and possess a knack for leading small teams to success more »

development experience (Business Rules/Client Scripts/Workflows/Form Design/UI Actions/Service Portal etc.) Scripting experience Strong knowledge of ITIL Familiar with Agile/Waterfall Excellent written & verbal communication skills Desirable; ServiceNow certification Experience of other ServiceNow modules/applications (CSM/HRSD/FSM more »

in the event of staff sickness & holiday or where required. On-boarding of new sites, including implementation & migration of all services, files & folders & hardware. ITIL Service Transition Change Management - Manage the change management process and ensure that all stakeholders are protected from any risk that a change may create. Manage … anti-virus Experienced in the management and implementation of managed wireless solutions, especially Aruba, with the ability to configure Guest networks and 802.1x security ITIL Knowledge If you are a proactive individual with a passion for IT and possess the above skills, we invite you to apply for this exciting more »

Microsoft 365 Administrator/SharePoint Administrator Job Type: Full-time, Permanent Location: Hybrid role with circa 2 days a week on site (Farringdon Central London and potentially Twickenham Office Salary: Up to £61,000 per annum We are seeking a more »

is a fully remote company and they are looking for an experienced Head of Service Management who has in-depth knowledge working within an ITIL framework, particularly within Azure and M365 environments. Previous experience in the public sector would be preferable and candidates who have worked with SAAS or on … responsibility will be to ensure the organisation's IT services are designed, transitioned, managed, improved, and secured in alignment with industry standards such as ITIL V4, ISO 20000, and ISO 27001. You will oversee critical areas including Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party … KPI agreements. What you'll need to succeed Proven experience in successfully delivering Service Management within an Azure environment. Certification at the level of ITIL V3 Expert, V4 Managing Professional, or ISO 20000 Practitioner. Demonstrable experience in managing third-party vendors and ensuring compliance with IT and security standards. Extensive more »

focussed attitude with positive approach Excellent telephone manner, listening and empathy skills Good knowledge of service management toolsets and best practice e.g. ServiceNow and ITIL Proven experience & understanding of IT infrastructure, desktop and business applications Span of technical knowledge to encompass all versions of MS Windows, Basic TCP/IP more »

Microsoft Azure Containerisation and orchestration technologies e.g. Kubernetes Site to Site (L2L) and remote access VPN configuration and troubleshooting experience Windows PowerShell Understanding of ITIL framework Benefits Work is a big part of life, so it has to be motivating and enjoyable. This job is about empowering you to do more »

users. • Capturing all interactions and ticket resolutions within our ticketing system Service now to aid trending and continual service improvements. • Categorizing tickets based on ITIL principles (Incidents and Service Requests) • Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. • Troubleshooting issues remotely which may include more »

day to day applications such as Microsoft Office, Jira and Confluence.Preferably you will also have:Industry certifications such as Scrum Master, Product Owner, BCS, ITIL, TOGAF, and Cloud certifications such as AWS/GCP/Azure among others.Proficiency or experience with a software development language e.g. Java, Python, SQL, HTML more »

Fortinet Backup administration, preferably Rubrik Implementing and managing VMware and Hyper-V virtualisation technologies Monitoring tools, such as LogicMonitor Atlassian administration Service Management/ITIL SaaS Application Management more »

Support of our Amazon Web Services (infrastructure) platform -Problem-solving skills -Awareness of DNS, AWS, cloud storage, SSLs, SFTP etc. Desirable skills for role: -ITIL Foundation Certified (Desirable) -Knowledge of data security, access controls and user security. -Relevant IT Degree or commercial experience in a similar role. -Understanding of release more »

assurance process and methods to enterprise wide technology projects or initiatives. ISTQB/ISEB Software Testing Foundation & Practitioner level certification is mandatory. Certified with ITIL Foundation level or above Experience working with team members in offshore and near shore locations Experience in working as a service management professional A thorough more »