126 to 150 of 187 Remote/Hybrid ITIL Jobs

multi-site environment Experience of running an Architecture function Ideally you may also hold a certified Project Management qualification, (eg. PRINCE2) and/or ITIL V3 or V4 Foundation (this is desirable but not essential) Excellent communication skills and the ability to negotiate and influence others You will also have ...

suppliers and 3rd parties. To be considered for this role, you will need to be an experienced IT leader with exposure across IT modernisation, ITIL service improvement and digital transformation. You'll need experience in public sector environments, preferably NHS. You'll need to be used to managing a small ...

Analyst who will be responsible for delivering high-quality technical support across the LCST programme. This role provides advanced incident and problem management, supports ITIL-aligned processes, and acts as a technical escalation point for the Service Desk and operational teams. Operating within a complex, fast-paced environment, the role … focused on. Requirements of the Role: Advanced Technical Support & Escalation Handling Leads complex incident escalations, providing expert technical diagnosis and rapid restoration of service. ITIL-Aligned Service Management Drives ITIL-compliant Incident, Problem and Change practices, ensuring quality, governance, and service stability. Operational Governance & Continuous Improvement Identifies service trends ...

Service Desk Manager - IT, M365, Azure AD, ServiceNow, EntraID, Intune, Windows 11, SharePoint, Teams, ISO 27001, Cyber Essentials, ITAM, SAM, ServiceNow, SharePoint, ITIL, SLAs, KPIs, OLAs, Hybrid (3d/w London) This is a fantastic permanent Service Desk Manager opportunity with a leading London based tech organisation. The Service Desk … Azure AD Entra ID Intune Windows 11 Team & vendor management SLAs, KPIs, RFI, OLAs etc Desirable skills as Service Desk Manager Certifications (ITIL, Prince2, MS etc) ITILv4 This is an exceptional Service Desk Manager opportunity with exciting projects, career progression and a great package on offer. Key Skills: Service Desk ...

Significant leadership experience in Service Delivery, Operations, or Customer Success Strong background in SaaS, technology, or managed services environments Deep understanding of ITSM frameworks (ITIL or similar) Proven ability to build teams, drive improvement, and deliver measurable outcomes Excellent stakeholder management, communication, and customer engagement skills Experience managing SLAs, service … cost-to-serve models Desirable Degree in Business, IT, Management or similar Experience in regulated environments Familiarity with PMO, product lifecycles, or customer onboarding ITIL certification What’s On Offer Competitive salary & performance bonus Hybrid working Generous holiday allowance (increases with tenure) Private healthcare & strong pension contributions Ongoing training ...

/iPaaS (e.g., Salesforce/CRM, SAP, SAP CPI/Informatica); ability to read and troubleshoot interface files and APIs. Service management and governance: ITIL processes for Incident/Problem/Change, CAB readiness, release/hotfix planning, and regression testing. Stakeholder management and communication: working with Sales Operations, Finance … with reporting/analytics in SAP Commissions and downstream data warehousing. Scripting/automation for operational efficiency (e.g., file checks, reconciliations, alerting). Certifications: ITIL v3/v4, PMP/Prince2, or equivalent service/project management credentials. Understanding of compliance frameworks (SOX), data privacy, and audit controls in compensation ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

ensure operational readiness, governance alignment, and seamless service handover. Key Responsibilities Service Transition Delivery Lead end-to-end service transition activities aligned to ITIL best practices. Develop Transition Plans, Readiness Checklists, and Post-Implementation Reviews. Ensure operational teams are trained, informed, and prepared to support new services. Coordinate Service Acceptance … SLAs/OLAs, and CMDB data are complete before go-live. Skills & Experience Essential Proven experience as an IT Service Transition Manager or similar ITIL-aligned role. Strong knowledge of ITIL v4 (Service Transition/Service Design). Hands-on experience with ServiceNow ITSM modules. Background in service introduction within ...

delivery and operating practices Assess service management maturity and identify improvement opportunities Design or refine service operating models and service processes Support alignment to ITIL best practices Ensure effective integration across multiple suppliers within a SIAM model Provide recommendations to improve governance, service structure, and operational effectiveness Work within Defence … similar programmes desirable Strong background in IT Service Management/Service Design Experience operating within SIAM or multi-supplier environments Good understanding of ITIL v3 or ITIL v4 frameworks Experience using ITSM tooling (e.g. ServiceNow) from a service design or operational perspective (tool usage and integration understanding — not implementation ...

infrastructure and applications. Excellent communication and stakeholder management. Ability to stay calm under pressure. Analytical thinking and problem solving mindset. Experience with ITIL frameworks (especially Incident, Problem, Change). Essential skills/knowledge/experience: Have worked as Major Incident manager for atleast 6-10 yrs. Knowledge of other ITIL … verbal) Ability to work under pressure in a highly demanding environment. Expertise in ServiceNow and MIM workbench Desirable skills/knowledge/experience: ITIL V3 foundation certified Knowledge of Problem Management, BCP/DR, Reporting, Availability, Capacity, Continual service improvement ...

Business Continuity and Disaster Recovery planning and testing Maintenance and enhancement of ISO 27001 security posture Acting as the senior technical escalation point Driving ITIL-aligned incident, change, asset, and identity management processes Leading vulnerability management, patching, and security awareness initiatives Managing third-party vendors and managed service providers Owning … enterprise networking (VPNs, VLANs, firewalls, port security) Proven Disaster Recovery and Business Continuity planning experience Solid understanding of ISO 27001, GDPR, and regulated environments ITIL-based incident and change management expertise Vendor and managed service provider oversight Strong troubleshooting capability with end-user and infrastructure issues Experience supporting SaaS/ ...

Skills Knowledge in the area of service management Extensive experience in customer service and consulting You're no stranger to the terms " DevOps " and " ITIL " High willingness to learn new technologies independently Independent working style and a high level of problem-solving skills Communicative personality with a high team spirit … e.g., during a customer system outage). Excellent communication skills in English (at least B2 level) Beneficial Skills: German skills Knowledge of web operations ITIL certification or similar is a plus Wir bieten While we're one company, each location has unique aspects and benefits. Here's a glimpse ...

Skills Knowledge in the area of service management Extensive experience in customer service and consulting You're no stranger to the terms " DevOps " and " ITIL " High willingness to learn new technologies independently Independent working style and a high level of problem-solving skills Communicative personality with a high team spirit … e.g., during a customer system outage). Excellent communication skills in English (at least B2 level) Beneficial Skills: German skills Knowledge of web operations ITIL certification or similar is a plus Wir bieten While we're one company, each location has unique aspects and benefits. Here's a glimpse ...

Skills Knowledge in the area of service management Extensive experience in customer service and consulting You're no stranger to the terms " DevOps " and " ITIL " High willingness to learn new technologies independently Independent working style and a high level of problem-solving skills Communicative personality with a high team spirit … e.g., during a customer system outage). Excellent communication skills in English (at least B2 level) Beneficial Skills: German skills Knowledge of web operations ITIL certification or similar is a plus Wir bieten While we're one company, each location has unique aspects and benefits. Here's a glimpse ...

Main Purpose: Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised ...

Main Purpose: Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised ...

Service Manager - ITIL/ITSM - hybrid - £80K Hybrid - 2 days a week in office - Kings Cross Are you a proactive IT Service Manager who wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management, service … Compliance to support audit readiness (ISO 27001/SOC 2). What you'll need: 5+ years' experience in IT service management, ITSM, ITIL, including awareness of Devops/Strong understanding of ITIL practices and service governance. Hands-on experience with cyber security and risk management. Familiarity with tools such ...

OWASP Top 10 and security standards. Support Provide 2nd and 3rd line support across Dynamics CRM applications. Manage incidents, service requests, and changes following ITIL processes. Monitor CRM performance and proactively resolve operational issues Skills & Experience Required Essential Proven technical expertise in Dynamics 365 CE configuration and customisation. Hands … Agile/SCRUM and OWASP principles. Excellent stakeholder management, communication, and problem-solving skills. Desirable Exposure to Copilot and AI-driven tools . ITIL certification or experience working in ITIL environments. Performance tuning and data migration expertise. *Rates depend on experience and client requirements ...

essential services that support water quality, environmental compliance, customer operations, corporate systems, and incident response. You will provide strategic leadership across Service Management, champion ITIL best practice, and drive service excellence across both internal teams and third-party suppliers. Key Responsibilities Leadership & People Management Lead, coach, and develop a team … Commercial team. Drive supplier improvements and escalate service issues impacting stability or resilience. Service Management & Continuous Improvement Lead the development and optimisation of ITIL-aligned processes (Incident, Problem, Change, Release, Request). Deliver continual service improvement initiatives that enhance stability, reduce risk, and improve user experience. Ensure service governance aligns ...

Assurance Lead, Service Design, Service Transition, Service Operations, SLA, Service Level Agreements, Digital Services, Service Acceptance Criteria, PRISM Governance, Continuous Service Improvement Plans (CSIP), ITIL Framework, Third-party Management Daily Rate: £400-£475 (via Umbrella) Contract Duration: 6 months initial 3 days per week on-site in Warrington … customer service attitude, communication, and interpersonal skills including strong influencing and stakeholder management. Broad business knowledge, including understanding of ‘end-to-end' process operation. ITIL Foundation qualified (v3 or 4), or experience working within an ITIL framework, and willingness to work towards qualification. In the first instance please submit your ...

Knowledge of Hyper-V and VMWare virtualisation - desirable Knowledge of Microsoft Office 365/Teams telelphony Experience using an IT ticketing system based around ITIL framework Knowledge of PC deployment via SCCM IT Security (Antivirus software/Spam/Phishing awareness etc...) Practical and Technical Knowledge Microsoft Windows operating systems … Active Directory/DNS/DHCP etc. Virtual environments (VMWare and Hyper V) desirable Understanding of ITIL best practises Aptitude for troubleshooting Proactively drives innovation and stays ahead of emerging technologies WHAT DO WE OFFER? Not only do we offer a competitive salary, we also offer a generous benefits package ...

across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration … service issues, drive continuous improvement, and ensure smooth transition of changes into live service. Key Responsibilities: Service Governance & Process Management Embed and mature ITIL aligned processes across Change, Major Incident, Problem, Risk, and Service Continuity. Protect service operations through effective change control and governance. Drive process compliance, efficiency, and quality ...

Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL processes (Major Incident, Change, Problem) are consistently applied. Drive proactive and preventive service delivery by identifying recurring issues, analysing operational data and trends, and implementing …/KPIs. Solid technical understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL v3/v4 best practice. Excellent communication and stakeholder-management skills, able to influence senior stakeholders, manage escalations professionally, and present confidently. Strong analytical ...

highly skilled and motivated Service Desk & Incident Lead to oversee end-to-end Service Desk operations, manage Incident Management processes, and ensure alignment with ITIL best practices and governance. This role is critical in driving high-quality service delivery, tooling governance, and operational excellence across Transform. Location: Uxbridge (Hybrid … high-quality service delivery. Own and manage the end-to-end Service Desk model for Transform on the Central ServiceNow platform, aligned to ITIL and OpCo needs. Oversee and drive the incident management process, including prioritisation, escalation handling, and major incident participation. Approve new Application/Service support models ...