276 to 291 of 291 Remote/Hybrid ITIL Jobs

escalation management Oversee incident and major incident management, ensuring clear communication and rapid resolution Coach, develop, and manage a high-performing support team Improve ITIL-aligned processes including Incident, Problem, Request, and Knowledge Management Work closely with Network Operations, Engineering, Security, and third-party vendors Produce service reporting, identify trends … What we’re looking for Proven experience leading a Service Desk or Support Operations team within IT, telecoms, or ISP environments Strong understanding of ITIL/service management practices Solid networking knowledge including TCP/IP, DNS, DHCP, VPNs, routing concepts, and Wi-Fi Experience handling escalations and major incidents ...

will act as the Azure Delivery Lead, taking ownership of Azure environments and ensuring cloud services are secure, resilient, and delivered in line with ITIL best practices. The role combines hands-on Azure expertise with service leadership and stakeholder engagement. Key Responsibilities Lead and manage Azure IaaS platforms … optimisation of: Azure storage solutions Azure networking services Security and secrets management using Azure Key Vault Maintain service availability, performance, and resilience Apply ITIL principles across incident, change, and problem management Drive continuous improvement across cloud services Essential Skills & Experience 2-3 years' experience managing Azure environments Strong hands ...

Senior Cyber Security Consultant Department: Consultancy Employment Type: Full Time Location: United Kingdom/Remote Description As a Senior Cyber Security Consultant at Actica, you will provide support to a wide range of high-profile ...

with both regulatory and internal standards. Required Experience & Skills Proven experience within Service Design & Transition in a regulated financial services environment. Strong understanding of ITIL v4 service management frameworks. Experience supporting large-scale transformation programmes within banking or financial services. Strong stakeholder management and communication skills. Excellent documentation and process … support new services. Drive improvements to service introduction processes and tooling. Support implementation of monitoring, alerting, and reporting aligned to ECB expectations. Preferred Qualifications ITIL v4 Certification. Project Management certification. Experience with Visio and SharePoint. Background in enterprise architecture or solution design. Experience working with Japanese or Asian financial institutions ...

Head of Orchestration (16916) We are seeking an experienced and inspirational Head of Orchestration to join our ITSO leadership team at easyJet. Reporting to the ITLT Lead for I&O, you will oversee and coordinate ...

consultancy skills. Desirable if you have an understanding of current trends and best practice. Previous experience of working within a support environment, underpinned by ITIL based working practices (you should ideally be certified at Foundation level for ITIL, but training to support this will be provided … work accurately. The ability to work under pressure and plan, manage and deliver multiple simultaneous activities. This will include good time management skills. ITIL v3/v4 Certification would be desirable. Please note applicants must be based in the UK; and candidates must be eligible for and willing to obtain ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are ...

SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning and demonstrate examples where this has been done ServiceNow … required Assisting with system testing and UAT Providing advice and guidance to customers on the best approaches for implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice, Industry trends and use of ServiceNow Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio Sharing ...

Regular team and company events As a Support Engineer, your responsibilities will include: Managing and resolving support tickets in line with strict SLAs and ITIL processes Investigating software and hardware issues and providing accurate updates to customers Handling inbound calls and emails to the support team Maintaining and updating documentation … senior team members when required As a Support Engineer, your experience will include: Previous service desk or technical support experience Experience working within ITIL-based environments Supporting customers within agreed SLAs Strong working knowledge of Microsoft Office Ability to troubleshoot software and hardware issues A valid driving licence and access ...

touch panels Knowledge of all major desktop and mobile operating systems Knowledge of networking practices as applied in school environments Experience applying ITIL (Information Technology Infrastructure Library) methodologies Essential Skills: Relationship-driven with customer-first mentality Excellent written and verbal communication skills Excellent problem-solving skills Have a passion ...

ensure a strong and reliable end-to-end service, and make sure services achieve value, quality and are on time. Using your knowledge of ITIL service management you'll oversee the full-service lifecycle, while also supporting demand forecasting and contributing to effective financial planning alongside the wider Service Management … investigation of major incidents working closely with the business to analyse issues and validate proposed solutions. While not essential, having or working towards an ITIL v4 Foundation certification would be beneficial and support will be provided to achieve this within the role. Please note: This role includes participation ...

ensure a strong and reliable end-to-end service, and make sure services achieve value, quality and are on time. Using your knowledge of ITIL service management you'll oversee the full-service lifecycle, while also supporting demand forecasting and contributing to effective financial planning alongside the wider Service Management … investigation of major incidents working closely with the business to analyse issues and validate proposed solutions. While not essential, having or working towards an ITIL v4 Foundation certification would be beneficial and support will be provided to achieve this within the role. Please note: This role includes participation ...

ensure a strong and reliable end-to-end service, and make sure services achieve value, quality and are on time. Using your knowledge of ITIL service management you'll oversee the full-service lifecycle, while also supporting demand forecasting and contributing to effective financial planning alongside the wider Service Management … investigation of major incidents working closely with the business to analyse issues and validate proposed solutions. While not essential, having or working towards an ITIL v4 Foundation certification would be beneficial and support will be provided to achieve this within the role. Please note: This role includes participation ...

high availability processes for SAP and HANA platforms. Work closely with senior BASIS colleagues and third-party SAP specialists on platform improvements. Operate within ITIL-aligned service, incident, and change management processes. Maintain technical documentation, runbooks, and operational procedures. Experience & Skills Required 24 years experience in an SAP BASIS … supporting SAP upgrades, patching, or system migrations. Familiarity with Linux-based SAP environments. Strong troubleshooting skills and a proactive learning mindset. Experience working within ITIL-based service environments. Desirable Experience Experience supporting ECC to S/4HANA migrations. Exposure to SAP HANA performance tuning or platform optimisation. Experience working with ...

with a focus on delivering exceptional service. Desirable Skills & Experience Experience working in a manufacturing environment or hybrid project/BAU settings. Knowledge of ITIL principles or relevant certifications (e.g., ITIL, PMI, Prince2). Prior experience shaping or improving a service desk function. Robert Walters Operations Limited is an employment ...

We fuse together exceptional talent who deliver outstanding software solutions. Our approach has helped us grow 60% in 2021, 94% in 2022, while in 2023 we joined forces with Insight, a Fortune 500 company and ...