Service Management Analyst
- Hiring Organisation
- Mexa Solutions LTD
- Location
- Poole, Dorset, United Kingdom
- Employment Type
- Full-Time
- Salary
- £33,000 - £36,000 per annum
Exposure to Problem Management, service improvement, reporting and customer onboarding Work closely with Support, Product and Project teams Opportunity to develop within an established ITIL environment What will you be doing? You'll help oversee the performance and quality of services being delivered to customers. That could mean investigating trends … customer onboarding too, helping ensure new services transition smoothly into BAU. What are we looking for? You'll ideally have experience within an ITIL-based technology environment and understand areas such as incidents, problems, SLAs and service improvement. You'll also need: Strong analytical and problem-solving skills Experience working ...