151 to 175 of 992 ITIL Jobs

identity management tools such as Azure AD/Entra ID, JumpCloud or Okta Workforce Basic networking knowledge - DNS, DHCP, TCP/IP Familiar with ITIL environments and working with ITSM tools such as ServiceNow & FreshDesk Within a commutable distance to Central London and happy to commute daily Strong customer-focused more »

infrastructure skills (Windows, Linux, MacOS, Docker, Nutanix, Bash, PowerShell) Network skills (TCP/IP) Troubleshooting skills Desktop deployment (SCCM, Intune, Windows autopilot) Experience in ITIL/ITSM Listening and communication skills, honesty, stress management Strong customer support skills and experience Good interpersonal skills, rigorous, problem solving English B2 (minimum), another more »

to work independently and remotely, demonstrating self-motivation and effective time management Relevant certifications or qualifications in IT support are highly desirable, such as ITIL, CompTIA A+, Network+, Security+, or Microsoft Certified Solutions Expert (MCSE) This is a full-time position based in London or Killarney, County Kerry, with the more »

working within a structured corporate environment (ie law, professional services, finance, consultancy etc) You will evidence systems and service delivery management experience in an ITIL environment Excellent customer service and communication skills and you must understand the importance of going the “extra mile” to ensure that you not only provide more »

of the following core tasks: Making sure that all Onsite Service Levels and Key Performance Indicators are met along with the adoption of core ITIL disciplines: Incident, Problem and Change Management. Work with educational key stakeholders to ensure that their IT requests are being adhered to. Work with the school more »

Location: Southampton, 5 days in office Hours: Full-time, 37.5 hours per week (Mon-Fri) About the Role · Supply service desk support facilities using ITIL foundations. · Ensure calls are closed within the agreed SLAs. · Ensure sufficient information is recorded against a call closure to assist with similar calls int he more »

fast-paced, rapidly changing environment (need people who can be energetic, agile, pro-active, positive and react to change). IT certifications such as ITIL are advantageous but not compulsory. Competitive salary + benefits. Please contact Benjamin Welsh for further information. more »

inspire teams. Excellent communication and interpersonal skills. Experience in managing third-party vendors and partners. Competent in problem-solving and decision-making. Familiarity with ITIL or similar service management frameworks. Demonstrated experience in vendor evaluation and contract negotiation. Experience with Azure and M365 is highly beneficial Knowledge of ISO27001 and more »

Technical NOC (L3 level) Engineer role, responsible for supporting the Network Infrastructure and associated DC services. This includes operational and administrative tasks under an ITIL framework to deliver support for two Data Centre’s. The role is to deliver Network Service Requests, Incident resolution, and Change execution for the Data more »

be required to have excellent telephone and technical skills, ensuring that service targets. Responsibilities · Provide day-to-day remote desktop support. · Follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current processes. · Responsible for IT knowledge management to ensure the necessary information is up more »

will be a self-motivated achiever who gains satisfaction from providing excellent customer service Analytical thinking and task performing Excellent organisational skills Experience with ITIL service management or other standard IT practices are considered a plus more »

Large scale LAN and WAN knowledge Having practical experience of software configuration Procedures and guidelines which govern the regulated environment of law firms. Desirable : ITIL V3 Foundation Certificate Ability to solve a range of difficult problems relating to issues which are expected to arise regularly within the Service Desk Being more »

to-date with product and technology developments. Used to working under own initiative and with limited supervision, working well under pressure. Desirable PMP Certification, ITIL certification, PRINCE2 certification. Experience in telecoms project management and/or video conferencing technical experience. Ability to interpret architectural drawings. Excellent interpersonal and presentation skills more »

supporting Microsoft Azure Networking solutions Experience of working in a 3rd level support environment (at least 2 years’ experience) Good knowledge and understanding of ITIL management protocols and procedures Technical Background Cisco switching and routing. MPLS, SD-WAN, fibre-based Ethernet, ADSL, 4G, and satellite Cisco Security Appliances (ASAs) Palo more »

Technologies Conduct Service Reviews with partners and Internal teams. Monitor service desk performance metrics and KPIs, identify trends, and implement corrective actions as needed. ITIL Process adoption (Incident, Problem, Request, Change Management & Event Management) What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all more »

business needs and user requirements Championing of Continual Service Improvement, proactively striving to improve the services we provide Qualifications Who we're looking for: ITIL Service Management (or equivalent) Strong C# development skills combined with SQL VBA (MS Access and MS Excel) .NET Framework, Azure DevOps Appreciation of the Retail more »

Fully conversant in Office 365 and Windows 11 Minimum of two years’ experience in a Service Desk environment Microsoft Certified Professional (preferred, not required) ITIL Qualifications (preferred, not required) If the above role sounds of interest, please apply below. more »

identification & resolution, and problem management Key Skills: Good understanding of IT Service Management (ITSM) principles, particularly SACM methodology. Possesses an as a minimum an ITIL Foundation certificate and clear understanding of the Service Value Chain. Extensive experience in IT configuration management or a related discipline. Solid knowledge of software development more »

resolver groups Call/contact centre experience Experience in use of ITSM Platforms (Cherwell, ServiceNow, Jira, Remedy etc) Effective & efficient communication (written and verbal) ITIL V4 foundation (desirable) Able to obtain security clearance (BPSS - Baseline Personnel Security Standard) UK road network knowledge (desirable, not essential full training will be given more »

satisfaction. Handle escalated customer support queries and work through to resolution. Visit customer sites as needed for support or project activities. Ensure adherence to ITIL principles and maintain a positive customer service culture. Required Skills and Experience: Fortinet SDWAN and SD-Branch troubleshooting and configuration. Networking troubleshooting for connectivity issues. more »

experience administering a Microsoft 365 tenancy (E) Understanding and/or experience of the Power Platform toolset (Power Apps, Power BI, Power Automate (E) ITIL qualification (Foundation Minimum) (D) Equality, diversity and inclusion We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity more »

is preferred Delivery Team Member, Customer Success Manager, Project Manager, Business Analyst, or other IT experience Understanding of Services Outsourcing Agile, Project Management and ITIL certifications a plus People management skills Intermediate to advanced proven experience with both Excel and PowerPoint Financial management and reporting experience Stakeholder management more »

analytical skills. Strong communication and interpersonal skills, with the ability to collaborate effectively across departments. Experience with budgeting and resource management. Relevant certifications (e.g., ITIL, CompTIA, Microsoft) are a plus. Salary: Circa £40k + benefits Excellent career growth + development prospects more »

Experience Substantial experience working within a multi-national organization with relevant leadership experience in infrastructure & operations management of internal resources and outsourced service providers. ITIL (minimum Foundation). Prince 2 or equivalent. Managing a multi-million pound Budget (OPEX/CAPEX). Analytical thinking skills. To have a thorough understanding more »

Experience Substantial experience working within a multi-national organization with relevant leadership experience in infrastructure & operations management of internal resources and outsourced service providers. ITIL (minimum Foundation). Prince 2 or equivalent. Managing a multi-million pound Budget (OPEX/CAPEX). Analytical thinking skills. To have a thorough understanding more »