/procedures/work instructions are clearly followed to help improve reliability, efficiency, quality, and cost effectiveness of service components under supervision for example ITIL problem and change processes Accountable for compliance with all IT related processes, policies and work practices Supports the development of future planning and product … managers Good verbal and written communication skills, including the ability to explain technical concepts and technologies to the IT workforce Excellent problem-solving skills ITIL qualification (foundation at a minimum or similar demonstrated experience) and proven ability of working to the ITIL disciplines Ability to work effectively in more »
team members to facilitate resolution. Continuously evaluate service desk processes and procedures, identifying inefficiencies and areas for improvement. Develop and implement best practices using ITIL framework to optimize service desk operations and enhance productivity. Utilize data and metrics to track key performance indicators (KPIs) and drive continuous improvement initiatives. … of 3 years of hands-on experience in a leadership role within a service desk or technical support environment. Industry certifications such as advanced ITIL certifications are highly desirable. Proven managerial experience, demonstrating the ability to lead and motivate a diverse IT support team effectively. Strong understanding of service more »
Desk Manager Knowledge and understanding of best practices for service management. Knowledge of M365 product suite and administration of security, compliance and productivity suites (certification would be a bonus but not essential). An ability to think critically about systems and to adjust consistently as needed. An ability to … external partners, being trusted to report accurately against progress and escalate risks and issues to an appropriate level for resolution or mitigation. Knowledge of ITIL (certifications would be a plus). Sound interesting? Please get in touch with Lewis.Vyse@lafosse.com more »
service management contracts. '€¢Possess mature interpersonal skills and is successful at developing and managing relationships at all organizational levels, both internally and externally. '€¢Ideally ITIL qualification and experience of applying ITIL (IT Infrastructure Library framework) in the workplace. '€¢Ideally have industry recognized network qualification (Cisco CCNA/Comp more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Reed Technology
a non-technical audience. Proven project and programme management experience. Visionary leadership in creating and implementing an ICT strategy that delivers measurable change. Desirable: ITIL Qualification. Prince2 Qualification. Management Qualification. Graduate level qualification (or equivalent higher education). Benefits: Competitive salary package. Hybrid working model for work-life balance. more »
ServiceNow solutions Strong analytical, problem-solving, and troubleshooting skills Required certifications: ServiceNow Certified System Administrator, ITSM Professional Suite, Certified Implementation Specialist, and CSM Professional Certification Desirable: ITILcertification, CIS-HAM, CIS-CSM, and Application Developer Core Skills Micro-Certification Suite At boxxe we believe that business more »
LAN & WLAN, Security devices, SASE. Bachelor's degree Computer Science/Engineering/Technology or equivalent experience is required CCIE/CCNP/CCDP certification, or equivalent, preferred. ITILcertification advantageous Highly collaborative along with independent critical thinking and creative problem-solving skills Highly organised and detail more »
the company, ensuring the efficient and effective operation of their day-to-day systems. Key Responsibilities: · Assisting in the development and implementation of an ITIL-based Internal I.T Service Management system. · Managing incident, problem, change, and request processes. · Conducting root cause analyses and patch management. · Overseeing IT asset inventory … and managing incidents through ticketing systems. · Strong problem-solving skills and attention to detail. · Familiarity with Microsoft 365 administration and Windows 10/11. · ITILcertification is beneficial, along with a basic understanding of networking. · Experience or certifications in MDM, Apple, and Android device management are highly valued. more »
able to estimate the possible impact of an interruption of service and the consequences of problems with/or the loss of computer services. ITIL certified or willing to obtain certification as part of the development plan asap. Language English - Excellent: professional level both in writing and speaking. more »
customers across various domains. Our flagship offerings, Cadalys Concierge, Cadalys Care, and Cadalys Service Management, redefine efficiency by seamlessly integrating IT Service Management via ITIL® best practices into Salesforce Service Cloud. We also enhance clinical workflows by embedding evidence-based care guidelines into Salesforce Health and Service Cloud, setting … Cadalys is on the hunt for a Sr. Solution Engineer to join our Engage IQ team that is specialized in Salesforce Service Cloud and ITIL/IT Service Management (ITSM) to join our dynamic team at Cadalys. In this role, you will be responsible for providing technical expertise and … communicate how multi-party implementations work clearly and concisely. · Become proficient in communicating the value of a total ITSM solution, including software, services, the ITIL framework, and organizational change management. · Serve as a subject matter expert on Salesforce and ITSM technologies, providing guidance and best practices to internal teams more »
CSI cycle between Managed Services and Professional Services Engagement with the Commercial teams, to support customer engagements What we are looking for: Education & Qualifications: ITIL qualification or relevant experience working in a managed services organisation using ITIL practices. AZ-104 Microsoft Azure Administrator qualification. Any other Microsoft Azure more »
and enhanced services across all offices To define and manage the global IT support and training budget. Minimum 5 years' experience of having delivered ITIL-based IT services in a law firm or similar/professional environment. It is expected that the post-holder will have relevant ITILmore »
of contact for all IT related issues from users across the UK. It will require someone technically strong (ideally you will have an MCP certification/ITIL qualification, or similar) who can lead a team of 4/5 service desk analysts, manage IT development install requests, co more »
Qualifications 8-10 years' experience in MSP, preferably in leadership roles **with a deep understanding of service management frameworks and principles such as ITIL. Certification is not essential. Looking for hands on experience. Project management skills, with an excellent knowledge of IT systems and infrastructure. Benefits Casual dress Flexible more »
Writing Skills Customer service skills both verbally and written US Citizen; Active Secret government security clearance required for consideration Preferred Qualifications Agile experience CISSP certificationITILcertification Top Secret government security clearance Original Posting Date: 2024-03-05 While subject to change based on business needs, Leidos more »
computing related field Evidence of on-going personal, technical and management development Desirable Membership of appropriate professional organisation, e.g. BCS. Vocational accreditation, e.g. MCSE ITIL qualification Knowledge, Skills and Aptitude Essential Good verbal and written communication skills Good knowledge of Microsoft Windows operating system Knowledge of clinical systems in more »
with a track record of successfully delivering IT services using the ServiceNow platform Strong understanding of IT service management processes and best practices, with ITILcertification preferred Excellent leadership and team management skills, with the ability to motivate and inspire teams to achieve results Strong communication and interpersonal more »
to live service Attributes Essential Excellent communication and inter- personal skills. Qualifications Essential Cisco Certified Network Professional (CCNP) Cisco Certified Network Associate (CCNA) Desirable ITIL qualification CISSP Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it more »
support in any of these areas: operations (launch, capacity management, release management), technical support, escalation management, IT consulting. Non-core competencies You have an ITIL certification. You have systems administration skills (Linux, VMware ESXi, MS Server). Recruitment process 1. Discussion with our hiring officer within 2 to more »
Bexley, England, United Kingdom Hybrid / WFH Options
NEC Software Solutions
to keep up to date with technological advances. Previous experience of working in a direct customer facing environment Excellent communication skills; verbal and written ITIL qualified or at ITIL Foundation and industry best practices PERSONAL QUALITIES: Ability to interact with people at all levels in a sensitive and more »
Experience supporting the aviation and/or transportation security sector customers Relevant certifications including but not limited to: PMP and/or Scrum-master certification, SAFe Certification, ITILCertification Demonstrated experience of hands-on experience providing proposal writing support, go-to-market support, and interfacing with more »
Billingham, County Durham, North East, United Kingdom
Es Field Delivery Uk Ltd
to assign placement in the Data Centre Knowledge of basic electrical requirements and conversions (i.e. kilowatts, amps, phases, etc) Experience working in a Structured ITIL and or ISO environment Great team work ethic Ability to work multiple projects simultaneously Proficient in MS-Office Suite including Visio Manual handling experience … Desirable skills/qualifications: Data Centre qualifications up to a degree standard Project Management qualifications ITIL qualifications This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. more »
brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract agreements are met across the delivery … role with 2 days a week in the office (SE1). The core of this role will be a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality … Service Delivery Manager looks after operational relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services more »
London, England, United Kingdom Hybrid / WFH Options
iO Associates - UK/EU
provide support to all levels of the business as well as carry out larger projects. 3rd/4th line IT support Working within the ITIL framework Project work On-boarding devices and employees Training & Mentoring Juniors Providing 5-star customer service The person: Senior IT support engineer experience Indepth … Windows Server Technologies, Exchange Online, Active Directory (AD) & Azure AD Networking & server management BAU support and being the point of escalation Worked in ITIL frameworks Project management or migration experience Desirable (but not required): Worked within an MSP or IT consultancy Worked in the Financial sector ITILcertificationmore »
