1 to 25 of 34 Contract ITSM Jobs

critical multi-year programme of work. Focusing on the following areas: Service Management Practices Data Governance/Management Common Service Data model - ServiceNow Adapt ITSM best practice focused on value and solving current business problems. Improve process across the Critical Service value chain (identification methodology, SLA, OLA, UPC, resource and more »

process and controls including asset tagging and data cleansing. Responsibilities Support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs. Support the population and maintenance of the ServiceNow Software Hardware Management (HAM … Database. Provide services to the ITSM team and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. Collaborate with the rest of the ServiceNow platform team, Configuration Management … team, Discovery team, ITSM team and Software Asset Management (SAM) team members on various technical integrations. more »

position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management (HAM) Database. This person will provide services to the ITSM team and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and … ensure compliance with procedures and standards. This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management (SAM) team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management more »

is currently seeking an IT Asset Management Associate. Candidate will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs Responsibilities. This position is responsible for supporting the population and maintenance of … the ServiceNow Software Hardware Management Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will … also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management softwares. Experience interpreting licensing terms and conditions, purchase orders, and more »

role involves close collaboration with stakeholders to understand needs, streamline processes and drive automation initiatives. The ideal candidate possesses in-depth knowledge of IT service management and Agile methodologies and excellent analytical skills. The role plays a key part in enhancing operational efficiency, user experience, and overall productivity by designing more »

Key areas of emphasis include: Applying Service Management Practices (ITIL V4/IT4IT) Managing Data Governance Implementing CSDM (Common Service Data Model) - ServiceNow Tailoring ITSM best practices to enhance value and address current business challenges Enhancing processes throughout the Critical Service value chain (including methodology identification, SLA, OLA, UPC, and more »

existing employees. Focus on enhancing Service Management Practices (ITIL V4/IT4IT), Data Governance/Management, CSDM (Common Service Data Model), and more. Adapt ITSM best practices to solve current business problems and drive value. Improve processes across the Critical Service value chain. Implement a Service Management Office. Collaborate closely … V4/IT4IT). Familiarity with Data Governance/Management principles. Experience with CSDM (Common Service Data Model), particularly within ServiceNow. Ability to adapt ITSM best practices to drive value and solve business problems. Strong negotiation skills with the ability to get good value out of contracts and suppliers. Exceptional more »

candidate will possess proven skills working with the following - Transforming Service Management Service Management - ITIL V4/IT4IT Data Governance Data Management ServiceNow CSDM ITSM Prince 2/Agile Improvement - identification methodology, SLA, OLA, UPC, Stakeholder Management Governance frameworks Budget Management Leading & management of staff Innovation & continuous Improvement ITIL Qualified more »

change management to the role, therefore experience with ITIL IT change management would be beneficial. Perfect candidate: An IT Analyst with ServiceNow (ITOM/ITSM) experience, an analytical mindset and experience with gathering feedback, creating reports, dashboards, and metrics within ServiceNow. General Information Team: The IT Operations team consists of … as assigned. Must haves: Minimum of three years' experience in a role with direct customer contact, preferably in an international environment. (*) Knowledge of ServiceNow ITSM/ITOM modules. (*) An understanding of IT systems and their interaction. (*) Excellent reporting and analytical skills and strong knowledge of data management and reporting tools. more »

Included but not limited to: Service Management Practices (ITIL V4/IT4IT) Data Governance/Management. CSDM (Common Service Data Model) - ServiceNow. Adaptation of ITSM best practice focused on value and solving current business problems. Improvement of process across the Critical Service value chain (identification methodology, SLA, OLA, UPC, resource more »

with expertise in configuring and customizing ServiceNow applications. Strong proficiency in JavaScript, HTML, CSS, and ServiceNow Scripting languages (eg, Glide, Jelly). Experience with ITSM/Integration and CSM (Customer Service Management) modules. SC Cleared/Security Cleared. This position needs to be filled urgently. If you are interested, please more »

CSS. Understanding of operations processes and system administration= Understanding of network protocols and client-server communication Proficiency with configuration management tools Strong understanding of ITSM processes along with ITIL Ideally to be successful as ServiceNow Developer Proven experience as a key technical resource leading the development of integration solutions in … areas for CSM, ITSM, ITOM, ITAM etc. Identity Management service (SSO/LDAP) MID Server Set Up, connectivity check, ECC queue logs troubleshooting, MID selection algorithm. Service Mapping & Discovery integration (CMDB) Excellent Knowledge of integrating with internal and external applications and systems. Service Oriented architecture and web services integration (SOAP more »

to maximise internal customer satisfaction Produce reports for IS operations and the CIO Schedule and chair service meetings with 3rd party suppliers Accountable for ITSM processes and that they are cohesive Oversight of internal and external service providers Liaise with all levels of support and assist in managerial and technical … requirements for new projects Manage ITSM tooling for UKPN Qualifications Bachelor's degree in Computer Science or related field ServiceNow System Administrator Certification (CSA) desirable - with hands-on experience. An in depth, operational knowledge of the ITIL framework, ideally qualified to Practitioner level 5 years' experience working in a large more »

SLM processes and delivering essential outputs including SLA/OLA documents, reports, and Service Improvement Plans. Extensive experience in configuring Service Level Management within ITSM systems, particularly ServiceNow. Exceptional communication skills with a talent for building and maintaining effective relationships with suppliers and internal customers. Proficient in chairing IT Service more »

Our client is looking to bring on a Cyber Security Incident Responder with NATO Secret Clearance, for a fully on-site 6-month contract based in Mons, Belgium. About the Role: As a Cyber Security Incident Responder you will: Deliver more »

process and controls including asset tagging and data cleansing. Responsibilities Support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs. Support the population and maintenance of the ServiceNow Software Hardware Management (HAM … Database. Provide services to the ITSM team and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. Collaborate with the rest of the ServiceNow platform team, Configuration Management … team, Discovery team, ITSM team and Software Asset Management (SAM) team members on various technical integrations. more »

is currently seeking an IT Asset Management Associate. Candidate will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs Responsibilities. This position is responsible for supporting the population and maintenance of … the ServiceNow Software Hardware Management Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. This person will … also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management team members on various technical integrations. Qualifications: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management softwares. Experience interpreting licensing terms and conditions, purchase orders, and more »

of Manage and Automate. Essential Skills and Experience: - Demonstrable experience with ConnectWise Manage and ConnectWise Automate. - Proven track record in technical consultancy within IT service management environments. - Strong analytical and problem-solving abilities, with a flair for identifying and implementing process improvements. - Excellent communication skills, capable of articulating technical concepts … work independently and collaboratively within a remote setting. Responsibilities: - Deliver expert consultancy on ConnectWise platforms, ensuring optimal configuration and usage. - Analyse and refine IT service management processes for enhanced efficiency. - Provide strategic recommendations and solutions to meet client-specific needs. - Facilitate knowledge transfer and best practices to support client teams. more »

the service management tool. Providing support for a diverse and continually evolving range of applications, software, and hardware. Upholding governance standards across all IT service management processes. Collaborating with management to comprehend and effectively coordinate issue resolution. Identifying recurring issues or service risks. Managing scheduled tasks for clients. Taking responsibility more »

Asset Manager Ability to lift equipment up to 30 lbs. (endpoint devices, peripherals) Preferred Experience supporting Microsoft Windows 11 operating system Experience with ServiceNow ITSM platform Experience with Microsoft Endpoint Configuration Manager (MECM) VACCINE REQUIRED Need a candidate to install and uninstall Software on 400 PC Laptops, desktops. All windows more »

management software./The IT (Hardware) Asset Management contractor will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs of the OCC. This position is responsible for supporting the population and … maintenance of the ServiceNow Software Hardware Management (HAM) Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. … This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management (SAM) team members on various technical integrations. EXPERIENCE REQUIRED: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management software. Experience interpreting licensing terms more »

duties of the job Providing general administrative support within the department as necessary. You will be involved in the ongoing evolution of key IT Service Management practices through participation in regular meetings and proactive engagement with the wider team and organisation; with a constant focus on enhancing our service provision. more »

in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Management more »

basic technical understanding of cloud technologies. There is a requirement to develop an understanding of clients specific configuration. Experience Requires a good understanding of ITSM tooling and work between teams to optimise and drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira … 2. Work with Customer Engagement to understand project milestones/objectives with JIRA Service Management. 3. Work with all stakeholders to develop processes and ITSM tooling. 4. Assist Change Management with 'as is' and 'to be' processes for JSM Transition. 5. Work with Change Management to assist in upgrading transition more »

looking for: - Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Management more »