incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including accurate more »
MONTH INITIAL CONTRACT IR35 STATUS: INSIDE ITIL Expert (V3) or ITIL Managing Professional (V4) Qualified Service Manager required. * 5+ Years working within an ITServiceManagement environment * Ability to analyse problems and issues and develop practical solutions * Knowledge of SLAs/OLAs/Contracts and their relationships * Track record of more »
incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. You To succeed within the role of Service Desk Analyst more »
Employment Type: Contract
Rate: £25 - £30 per hour + Negotiable, Inside IR35