1 to 25 of 26 ITSM Jobs in the South West

Join GRIDSERVE as a Service Desk Team providing 1st and 2nd line IT support for all GRIDSERVE users. MAIN RESPONSIBILITIES support tickets in the ITSM tool and assigning them to either yourself or other members of the team as appropriate and 2nd line support for all GRIDSERVE users on Mac … service delivery role supporting a Microsoft cloud environment knowledge of Microsoft’s Office suite, including Teams, SharePoint, OneDrive and Outlook Experience working in an ITSM ticketing system working with third party vendors, desirable of Intune or Kandji administration, desirable troubleshooting experience, desirable and experience of supporting Apple and Android phones more »

This role is your ticket! Required qualifications to be successful in this role Seasoned in ITIL-based service management. Proficient in SM tooling and ITSM operations. Well-versed in Azure solutions. Exceptional teamwork and communication abilities. Skilled in customer-facing incident and problem resolution. Strong time management and organizational skills more »

critical multi-year programme of work. Focusing on the following areas: Service Management Practices Data Governance/Management Common Service Data model - ServiceNow Adapt ITSM best practice focused on value and solving current business problems. Improve process across the Critical Service value chain (identification methodology, SLA, OLA, UPC, resource and more »

critical multi-year programme of work. Focusing on the following areas: Service Management Practices Data Governance/Management Common Service Data model - ServiceNow Adapt ITSM best practice focused on value and solving current business problems. Improve process across the Critical Service value chain (identification methodology, SLA, OLA, UPC, resource and more »

existing employees. Focus on enhancing Service Management Practices (ITIL V4/IT4IT), Data Governance/Management, CSDM (Common Service Data Model), and more. Adapt ITSM best practices to solve current business problems and drive value. Improve processes across the Critical Service value chain. Implement a Service Management Office. Collaborate closely … V4/IT4IT). Familiarity with Data Governance/Management principles. Experience with CSDM (Common Service Data Model), particularly within ServiceNow. Ability to adapt ITSM best practices to drive value and solve business problems. Strong negotiation skills with the ability to get good value out of contracts and suppliers. Exceptional more »

candidate will possess proven skills working with the following - Transforming Service Management Service Management - ITIL V4/IT4IT Data Governance Data Management ServiceNow CSDM ITSM Prince 2/Agile Improvement - identification methodology, SLA, OLA, UPC, Stakeholder Management Governance frameworks Budget Management Leading & management of staff Innovation & continuous Improvement ITIL Qualified more »

Logiq have a growing architectural practice and we’re seeking bright minds to join a dynamic and highly motivated team of Enterprise and Solution Architects. Logiq is looking to strengthen the team with greater breadth and depth of experience in more »

planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change more »

build a diverse, dedicated, and high-performing team of subject matter experts to help our clients achieve supply chain and operational excellence. As an ITSM Manager, you will play a pivotal role in driving IT service excellence and process improvement initiatives for our clients. Reporting to the Head of Technical … Knowledge, Skills and Experience (Essential) Bachelor’s degree in computer science, Information Technology, or a related field; Master's degree preferred. Certification in IT service management frameworks such as ITIL Foundation, ITIL Practitioner, or ITIL Expert. Proven experience (10 + years) working as an ITSM consultant or in a similar … role, with a track record of successful ITSM process design and implementation. In-depth knowledge of IT service management principles, methodologies, and best practices. Strong analytical skills with the ability to assess complex ITSM challenges, identify root causes, and develop effective solutions. Excellent communication and interpersonal skills, with the ability more »

hands-on technical experience with Microsoft 365 technologies and leveraging these technologies with other SaaS platforms. In depth knowledge of helpdesk software and IT service management tools as well as the proven ability to lead and motivate teams, fostering a collaborative and efficient work environment. The role requires occasional UK more »

meetings to communicate about new problems, key problem status and closure of problems. PROFILE Technical skills : At least 3 years of experience in IT service management or an IT support role. Being able to get a quick insight in IT infrastructure, network and application dependencies using several technologies. Hands-on more »

planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling – preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change more »

for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Required Skills: At least 8 years' experience in IT Service Management principles and processes and solid understanding of hardware and software asset management processes. Experience in working to (and exceeding) Service Level Agreements. Should have more »

Incident Manager/Problem Manager x 3 - ITIL/ITSM - All Levels - Swindon - FinTech - New! Up to £38k+ Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of Incident Managers/Problem Managers to join its growing more »

About us We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by over 27,500 employees. As we embrace a new era of growth, we are more »

Ability to analyse and manipulate raw data and turn it into meaningful reports (eg Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard more »

of Manage and Automate. Essential Skills and Experience: - Demonstrable experience with ConnectWise Manage and ConnectWise Automate. - Proven track record in technical consultancy within IT service management environments. - Strong analytical and problem-solving abilities, with a flair for identifying and implementing process improvements. - Excellent communication skills, capable of articulating technical concepts … work independently and collaboratively within a remote setting. Responsibilities: - Deliver expert consultancy on ConnectWise platforms, ensuring optimal configuration and usage. - Analyse and refine IT service management processes for enhanced efficiency. - Provide strategic recommendations and solutions to meet client-specific needs. - Facilitate knowledge transfer and best practices to support client teams. more »

/2019/2022) Active Directory tools (ADUC, Group Policy, AD Object Management) 2. Enterprise technology knowledge or understanding of one of the following: ITSM Tool exposure/usage for Incident Management and change management Intune and other MS365 platforms Patch management - MCM/SCCM, PatchMyPC preferred Anti-virus - Defender more »

as: o Enterprise Resource Planning (ERP) eg Oracle Fusion/SAP/SAGE o Customer Relationship Management (CRM) eg Salesforce o IT Service Management (ITSM) eg ServiceNow o Warehouse Management System (WMS) Manhattan Associates o Security Information and Event Management (SIEM) eg Splunk/LogRhythm o Project Management tooling eg more »

maintain a Health and Safety culture within the Group Essential Experience You are able to demonstrate significant experience of providing Tier-1 support covering ITSM standards in Incident, Problem and Change Management Working in a desktop support environment, with special focus on configuration and configuration management tools; especially Microsoft OS … have experience of working in a Defence-based environment You can show a deep understanding of the MOD’s ICS security policy Awareness of ITSM/ITIL Policies and Processes Active Directory administration Essential Qualifications Minimum A-C English and Math GCSE (or equivalent) Desirable Qualifications ITIL v4 Foundation CompTIA more »

and hardware components of computer and network systems. Record and update all IT requests and incidents accurately and thoroughly through the company's IT Service Management system. Working with the team to support and carry out project work and new office installations/office moves. more »

basic technical understanding of cloud technologies. There is a requirement to develop an understanding of clients specific configuration. Experience Requires a good understanding of ITSM tooling and work between teams to optimise and drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira … 2. Work with Customer Engagement to understand project milestones/objectives with JIRA Service Management. 3. Work with all stakeholders to develop processes and ITSM tooling. 4. Assist Change Management with 'as is' and 'to be' processes for JSM Transition. 5. Work with Change Management to assist in upgrading transition more »

in each service lifecycle stage. * Identify and implement specific activities to improve IT service quality and improve the efficiency and effectiveness of the enabling ITSM processes. * Integration, review and validation of Continual Improvement Policy and Framework to deliver a consistent improvement experience. * Visibility and management of delivery components to identify … IT literacy. * Attention to detail and collaborative working. Skills and Experience: * Experience of working in a mature ITIL compliant environment. * Detailed understanding of IT Service Management, both within the development life cycle and in service delivery. * Service improvement planning strategies. * Good virtual team management experience. * Previous operational experience. * Working knowledge more »

Kubernetes. Knowledge of secure managed WLAN solutions like Aruba, Meraki, or similar. Expertise in database technologies such as MSSQL and MySQL. Proficiency with IT Service Management toolsets. Experience with security assurance products including device control, antivirus solutions, and MDM (Mobile Device Management) solutions. Offer Training Development plan Pension, Healthcare, Life more »

Integration with public cloud services (e.g. Azure, AWS, O365) Secure managed WLAN (e.g. Aruba, Meraki or similar). Database technologies (MSSQL, MySQL etc) IT Service Management toolsets Security assurance products (device control, antivirus solutions, MDM etc) Offer Training Development plan Pension, Healthcare, Life assurance, Private medical Other great benefits How more »