as: o Enterprise Resource Planning (ERP) eg Oracle Fusion/SAP/SAGE o Customer Relationship Management (CRM) eg Salesforce o ITServiceManagement (ITSM) eg ServiceNow o Warehouse Management System (WMS) Manhattan Associates o Security Information and Event Management (SIEM) eg Splunk/LogRhythm o Project Management tooling eg more »
and hardware components of computer and network systems. Record and update all IT requests and incidents accurately and thoroughly through the company's ITServiceManagement system. Working with the team to support and carry out project work and new office installations/office moves. more »
basic technical understanding of cloud technologies. There is a requirement to develop an understanding of clients specific configuration. Experience Requires a good understanding of ITSM tooling and work between teams to optimise and drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira … 2. Work with Customer Engagement to understand project milestones/objectives with JIRA Service Management. 3. Work with all stakeholders to develop processes and ITSM tooling. 4. Assist Change Management with 'as is' and 'to be' processes for JSM Transition. 5. Work with Change Management to assist in upgrading transition more »
SN3, Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Artis Recruitment
Work as part of a team as a single point of contact for all support requests (incident and service request) via telephone, emails and ITSM system. Take ownership of Incidents and Service Requests through to resolution, ensuring that tickets which cannot be resolved at the Service Desk are escalated accordingly. more »
Employment Type: Permanent
Salary: £25000 - £28000/annum + Remote Working & Excellent Bens
in each service lifecycle stage. * Identify and implement specific activities to improve ITservice quality and improve the efficiency and effectiveness of the enabling ITSM processes. * Integration, review and validation of Continual Improvement Policy and Framework to deliver a consistent improvement experience. * Visibility and management of delivery components to identify … IT literacy. * Attention to detail and collaborative working. Skills and Experience: * Experience of working in a mature ITIL compliant environment. * Detailed understanding of ITServiceManagement, both within the development life cycle and in service delivery. * Service improvement planning strategies. * Good virtual team management experience. * Previous operational experience. * Working knowledge more »
Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Gold Group
Kubernetes. Knowledge of secure managed WLAN solutions like Aruba, Meraki, or similar. Expertise in database technologies such as MSSQL and MySQL. Proficiency with ITServiceManagement toolsets. Experience with security assurance products including device control, antivirus solutions, and MDM (Mobile Device Management) solutions. Offer Training Development plan Pension, Healthcare, Life more »
Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Gold Group
Integration with public cloud services (e.g. Azure, AWS, O365) Secure managed WLAN (e.g. Aruba, Meraki or similar). Database technologies (MSSQL, MySQL etc) ITServiceManagement toolsets Security assurance products (device control, antivirus solutions, MDM etc) Offer Training Development plan Pension, Healthcare, Life assurance, Private medical Other great benefits How more »