9 ITSM Jobs in the Thames Valley

the chance to grow and develop your skills and experience. Required Skills/Experience The ideal candidate will have the following: Production support experience ITSM knowledge On-call support capacity Understand Cloud Native Concepts, incl. Containerization & Microservices Architecture. Experience of using OpenShift or other kubernetes based platforms - ideally in a more »

be revised based on performance, along with industry recognised training and certification during the Graduate Scheme. Key Responsibilities: Building subject matter expertise in IT Service Management and Defence technology sectors Engaging with clients and developing consulting skills Gaining hands-on experience in the design and delivery of support services Contributing more »

optimise its operation. Administer and maintain tools, knowledge bases, customer documentation required for Service Cost Analysis Proactively seeking out anomalies in Vale (and other ITSM platforms as required) working with the wider team to address. Update Dealer and Kyocera Databases Updating the configuration management database as agreed Liaising with field more »

resolution. Achieve and maintain personal KPIs and contribute to team SLAs Provide a high-class telephone service and meet call quality expectations Utilise inhouse ITSM tool (Service Now) to accurately, and appropriately record and manage tickets Have a keen ambition to review, improve and share knowledge to enhance existing knowledge more »

strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services and a strong background in IT Service Management (ITSM) and incident management. Key Responsibilities: Lead the development and implementation of proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root … in incident management activities as needed to support the timely resolution of IT incidents and service disruptions. Qualifications: Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL. Proven track record of leading problem management initiatives and driving process improvements. Excellent analytical and problem-solving skills with the ability to … collaborate with diverse teams and stakeholders. Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are highly desirable. Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager is preferred. more »

as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilize remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a more »

providing 1st and 2nd line technical support in a corporate environment. Solid Windows 10 &/or 11/Office 365 Confluence/Jira/ITSM tools Active Directory/Administration (Account set ups etc) Exchange Administration/Mail tracking Good knowledge of VPN/Citrix Troubleshooting PCs/Laptops/ more »

to resolution and customer satisfaction. Producing documentation, reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service Desk support following ITIL processes. Providing 24hr on-call NOC support by rotation on a Oncall Rota 1 in 3. May require more »

experience designing a ServiceNow solution, to join our client that operates within the UK defence sector. Key experience; + ServiceNow platform design + CSM, ITSM + ServiceNow integrations + ServiceNow certifications If you are interested in discussing this ServiceNow Architect/Developerrole further, please send your updated CV to (url more »