Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 ITServiceManagement environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »
junior team members.Consult with customers across a cross-team environment.Documentation and development of designs, processes, and procedures.Work within a structured ITIL/ISO20000 ITServiceManagement environment.Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions.Excellent presentation and reporting skills arising from customer facing more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
DWP Digital
purpose is unique. We'd love you to join us. Delivery. Work. Projects. Our ServiceNow platform currently supports circa 120,000 colleagues across the ITSM, ITOM, SPM, NLU, Security and HR On-boarding modules exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere. more »
Newcastle Upon Tyne, Tyne And Wear, United Kingdom Hybrid / WFH Options
Gibbs Hybrid
desk incident management. * Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. * Actively use ITServiceManagement (ITSM) software and asset tracking applications. * Provide troubleshooting services for desktops, laptops, printers, and software. * Evaluate new software and hardware solutions. * Install and test new software. more »
support (including Networking TCP/IP, DHCP/DNS) Beneficial Experience with setting up and troubleshooting Zoom/Teams meetings. Experience with Freshservice ITservicemanagement or another leading ITSM tool. Software applications support Intune including Autopilot laptop provisioning. Apple iPhone/iPad enrolment Understanding/Awareness of ITIL support more »
Sunderland, Tyne and Wear, Tyne & Wear, United Kingdom
GEM Partnership
The Role: Our client is a prominent property related organisation in the South Tyneside area who have focused heavily over a number of years on driving business transformation through technology. They are currently looking to appoint a Head of Enterprise more »
Houghton Le Spring, Tyne and Wear, North East, United Kingdom
Gem Partnership
The Role: Our client is a prominent property related organisation in the South Tyneside area who have focused heavily over a number of years on driving business transformation through technology. They are currently looking to appoint a Head of Enterprise more »
A leading Social Housing organisation in the Northeast are looking for an experienced Head of Enterprise Architecture to join them due to growth As Head of Enterprise Architecture, you will proactively and holistically guide the leadership team, Systems managers, product more »
Newcastle upon Tyne, Tyne & Wear Hybrid / WFH Options
DWP
help support and guide them through complex IT systems issues. Accountable for the support of a portfolio of applications from a technical and ITServiceManagement perspective, providing incident, change and problem management, actioning immediate solutions, reviewing causes and lessons learned. Providing technical expertise and leadership to ensure service issues … of working and effective communication. Utilising your knowledge of servicemanagement frameworks (predominantly ITIL4 and Agile) to educate fellow team members. You'll ensure ITSM best practice is applied across your assigned team and the wider function. Promoting automation, service improvements and the removal of repetitive manual tasks, allowing teams more »