Croydon, England, United Kingdom Hybrid / WFH Options
Tata Consultancy Services
Scripts -understand Call Types, Dial numbers, RONA, PQ’s/Skill groups. Previous experience of building UCCE scripts via Call Studio. Ability to create IVR and Menu options within Unity Voice Mail. Knowledge of Video Technologies – WebEx, CMS, TMS. Experience with voice over IP Protocols (SIP, H323, MGCP, SCCP, etc. more »
or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. more »
the best at what they do. Responsibilities In this role you will be working with a team that manages the operations of a global IVR system, assisting with the deployment of applications to AWS and on-premises architectures, across different environments. Additional tasks include monitoring the performance and the stability … of the IVR environment in all regions, (AMR, EMEIA and JAPAC), and responding to any needs in a timely manner. Requires some evening and weekend work, depending on business needs. Requirements In addition to excellent communication and client interaction skills you should have experience with: • Familiarity with AWS S3, EC2 more »
meet business objectives and align with industry best practices. Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical … implementation, with a focus on contact center technologies. In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing platforms (e.g. more »
or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. more »
Data Analyst/Information Analyst/Reporting Analyst/Telecoms Analyst/(Telephony – VoIP, IVR systems). This hugely successful software solutions company is enjoying massive growth. It’s well-established, has a great people culture and offers great prospects for the future. NB : Due to Security vetting requirements, candidates … status. This role sits in the enterprise-level Telco space. The client would ideally like someone to have a working understanding of VoIP and IVR, together with the concept of VOPs (virtual operators). Using various tools, you’ll be connecting to the client’s systems (speech-related products), extracting more »
