Croydon, England, United Kingdom Hybrid / WFH Options
Tata Consultancy Services
Scripts -understand Call Types, Dial numbers, RONA, PQ’s/Skill groups. Previous experience of building UCCE scripts via Call Studio. Ability to create IVR and Menu options within Unity Voice Mail. Knowledge of Video Technologies – WebEx, CMS, TMS. Experience with voice over IP Protocols (SIP, H323, MGCP, SCCP, etc. more »
A global technology consulting and digital solutions client of ours is looking for a Nuance IVR Systems Specialist to join their growing team in the UK. Below are more details of the position - Ideal Qualifications 5+ Years of Experience on Nuance IVR Systems Voice Biometrics Conversational IVR skillsets Must have more »
Stoke-On-Trent, England, United Kingdom Hybrid / WFH Options
Bestway Healthcare UK
levels. Management and daily operation of the 3rd Party cloud hosted VOIP telephony platform (Cisco WebEx), supporting general system configuration: Back Office & Call Centre, IVR, Routing, Hunt Groups, Call Recording. Daily operation of the monitoring platform SolarWinds, ensuring all event alerting is configured as necessary, working with the application specialist more »
of UCCE Scripts -understand Call Types, Dial numbers, RONA, PQ’s/Skill groups.Previous experience of building UCCE scripts via Call Studio.Ability to create IVR and Menu options within Unity Voice Mail.Knowledge of Video Technologies – WebEx, CMS, TMS.Experience with voice over IP Protocols (SIP, H323, MGCP, SCCP, etc.), Legacy Voicemore »
Data Analyst/Information Analyst/Reporting Analyst/Telecoms Analyst/(Telephony – VoIP, IVR systems). NB : Due to Security vetting requirements, candidates must be have lived in the UK for 3 consecutive years and have British citizenship, or pre-settled or settled-status. This hugely successful software solutions … future. The position needs someone with a technical mindset; the client would ideally like someone to have a working understanding of Telco - VoIP and IVR - but training can be given. Using various tools, you’ll be connecting to the client’s systems (speech-related products), extracting, analysing and investigate their more »
or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. more »
