12 of 12 Remote IVR Jobs

NGD with external systems and identify opportunities for operational efficiencies. Support CMS's Virtual Contact Center Strategy, including Contact Center Operations, MyMedicare.gov, Speech Interactive Voice Response, Computer Telephony Integration, and National Data Warehouse. Provide comprehensive documentation on all system configurations. Analyze implementation processes to determine necessary technology and skills, aiming More ❯

support when required for product deployments and issues. • Assist with the planning, evaluation, and implementation of functionality and features including but not limited to IVR/IVA, Web, email, Chat, SMS 2-way Text, Speech Analytics, Bots, Agent CRM, Agent tools, and interaction routing strategies • Partner cross-functionally with Business More ❯

and limitations of each solution. Demonstrate awareness of the broader CCaaS ecosystem including vendors providing capabilities such as call recording, call assurance, natural language IVR, translation services, transcription, centralised management, audit and related CCaaS AI capabilities. Customer Experience Strategy: Collaborate with customers to define their customer experience (CX) strategy. Act More ❯

Implementing structured QA frameworks, coaching, and KPI-based development plans Driving continuous improvement initiatives across people, processes, and platforms Leading digital transformation (CRM upgrades, IVR automation, self-service solutions) Working cross-functionally with sales, logistics, finance, and IT to improve the customer journey Reporting key performance outcomes to the senior More ❯

FedRAMP High, or DISA IL 4 environment. Amazon Solutions Architect or Developer certifications. 5-7 years of experience creating voice or chat bots, conversational IVR contact flows, and voice and chat self- service integration to 3rd party systems of record to get/put data. 5-7 years of experience More ❯

FedRAMP High, or DISA IL 4 environment. Amazon Solutions Architect or Developer certifications. 2-3 years of experience creating voice or chat bots, conversational IVR contact flows, and voice and chat self- service integration to 3rd party systems of record to get/put data. 2-3 years of experience More ❯

centre technologies specifically Amazon Connect. You'll also be proficient in designing, implementing and optimising contact centre environments including call routing, Interactive Voice Response (IVR) and journey automation using Gen AI utalising Q In Connect integration within CRM systems. You'll have a background in application architecture, and business data More ❯

and feedback. CCaaS & Salesforce Integration Ensure real-time synchronization between CCaaS and Salesforce for seamless case management and agent efficiency. Optimize omnichannel routing, CTI, IVR, and AI-powered self-service capabilities. Work with IT and vendors to enhance contact center automation, Workforce Engagement Management (WEM), and analytics. Cross-Functional Collaboration … center operations, case management, and omnichannel customer service. Strong understanding of Salesforce Service Cloud integration with CCaaS solutions. Experience with AI-powered automation, conversational IVR, and real-time analytics. Proven track record in agile product management, backlog prioritization, and roadmap execution. Additional Skills: Experience integrating CCaaS with Salesforce Service Cloud More ❯

and feedback. CCaaS & Salesforce Integration Ensure real-time synchronization between CCaaS and Salesforce for seamless case management and agent efficiency. Optimize omnichannel routing, CTI, IVR, and AI-powered self-service capabilities. Work with IT and vendors to enhance contact center automation, Workforce Engagement Management (WEM), and analytics. Cross-Functional Collaboration … center operations, case management, and omnichannel customer service. Strong understanding of Salesforce Service Cloud integration with CCaaS solutions. Experience with AI-powered automation, conversational IVR, and real-time analytics. Proven track record in agile product management, backlog prioritization, and roadmap execution. Additional Skills: Experience integrating CCaaS with Salesforce Service Cloud More ❯

and feedback. CCaaS & Salesforce Integration Ensure real-time synchronization between CCaaS and Salesforce for seamless case management and agent efficiency. Optimize omnichannel routing, CTI, IVR, and AI-powered self-service capabilities. Work with IT and vendors to enhance contact center automation, Workforce Engagement Management (WEM), and analytics. Cross-Functional Collaboration … center operations, case management, and omnichannel customer service. Strong understanding of Salesforce Service Cloud integration with CCaaS solutions. Experience with AI-powered automation, conversational IVR, and real-time analytics. Proven track record in agile product management, backlog prioritization, and roadmap execution. Additional Skills: Experience integrating CCaaS with Salesforce Service Cloud More ❯

and feedback. CCaaS & Salesforce Integration Ensure real-time synchronization between CCaaS and Salesforce for seamless case management and agent efficiency. Optimize omnichannel routing, CTI, IVR, and AI-powered self-service capabilities. Work with IT and vendors to enhance contact center automation, Workforce Engagement Management (WEM), and analytics. Cross-Functional Collaboration … center operations, case management, and omnichannel customer service. Strong understanding of Salesforce Service Cloud integration with CCaaS solutions. Experience with AI-powered automation, conversational IVR, and real-time analytics. Proven track record in agile product management, backlog prioritization, and roadmap execution. Additional Skills: Experience integrating CCaaS with Salesforce Service Cloud More ❯

and feedback. CCaaS & Salesforce Integration Ensure real-time synchronization between CCaaS and Salesforce for seamless case management and agent efficiency. Optimize omnichannel routing, CTI, IVR, and AI-powered self-service capabilities. Work with IT and vendors to enhance contact center automation, Workforce Engagement Management (WEM), and analytics. Cross-Functional Collaboration … center operations, case management, and omnichannel customer service. Strong understanding of Salesforce Service Cloud integration with CCaaS solutions. Experience with AI-powered automation, conversational IVR, and real-time analytics. Proven track record in agile product management, backlog prioritization, and roadmap execution. Additional Skills: Experience integrating CCaaS with Salesforce Service Cloud More ❯