8 of 8 Remote IVR Jobs

a remote role with the occasional travel to the client’s office in Solihull . The focus of this role will be on Dynamics Omnichannel with Co-Pilot studio (IVR and also chat bot) to support with a project the client has inflight. The roleholder will be required to develop chatbots as well as a contact centre based on Dynamics More ❯

trunking, public switched telephone networks, session border controllers, and private branch exchange systems Implement and customise contact centre solutions within NICE CXone, Genesys Cloud, Avaya, or Cisco environments, including IVR development and intelligent call distribution strategies Architect and deliver seamless integrations between telephony platforms and customer relationship management systems using REST/SOAP APIs and web services Act as primary More ❯

trunking, public switched telephone networks, session border controllers, and private branch exchange systems Implement and customise contact centre solutions within NICE CXone, Genesys Cloud, Avaya, or Cisco environments, including IVR development and intelligent call distribution strategies Architect and deliver seamless integrations between telephony platforms and customer relationship management systems using REST/SOAP APIs and web services Act as primary More ❯

You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration. As a senior figure in the team, you’ll act as a technical authority, mentor junior engineers, and be the go-to escalation point for More ❯

You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration. As a senior figure in the team, you’ll act as a technical authority, mentor junior engineers, and be the go-to escalation point for More ❯

industries in which NiCE provides services Minimum 5 years of leadership experience in contact center environment preferred Experience with contact center enterprise software, and specifically deep domain experience in IVR/Routing/ACD and Work Force Management or Quality Management preferred Hands on experience of implementing AI/Digital products (such as Co-pilot) from a people and process More ❯

/or recorded demonstrations of final experiences with stakeholders Qualifications: 5+ years of experience as a Product Owner in Agile environments, preferably within financial services industry Demonstrated understanding of IVR systems and chatbot/AI technologies, to include natural language processing and conversational designs Hands-on experience with Microsoft Azure Bot Framework Proficiency in managing backlogs and kanban boards using … Digital Specialist - Voice Channels designs, implements, and optimizes voice channel technologies to enhance customer interactions, improve efficiency, and align with organizational digital strategies. 1. Expertise in voice technologies (e.g., IVR systems, speech recognition, voice assistants, and AI-driven voice solutions) 2. Experience with call center platforms and voice channel optimization tools 3. Strong understanding of customer experience (CX) principles and More ❯

years of experience in an IT project testing role -1+ years of experience working in a contact center with understanding of fundamental concepts such as Interactive Voice Response (IVR), Automated Call Distributiion (ACD), Voicebots, Skills/Queues, Agent Workspace, Softphone, Workforce Management (WFM), Forecasting, Scheduling, Shift Bidding, Quality Management (QM), and Evaluation Scorecards. -Proficiency in MS Excel is a More ❯